Career Direction Has Been Determined Based On Formal Education And Related Professional Training, Diverse Hands-On Experience, And An In-Depth Interest In

CONTRACT MANAGEMENT OPERATIONS MANAGEMENT

Some Areas Of Expertise Include, But Are Not Limited To

• - CONTRACT MANAGEMENT ADMINISTRATION - CONTRACT LANGUAGE ANALYSIS -
• - MANAGEMENT OF FEDERAL AND STATE GOVERNMENT CONTRACTS -
• - FORMS, CERTIFICATIONS AND REPRESENTATIONS -
• - BUDGETING COST CONTROL - DATABASE ADMINISTRATION
• - MANAGEMENT OF VENDOR CREDENTIALING -
• - STAFF SELECTION TRAINING -- FINANCIAL PLANNING ANALYSIS -

Possesses A Lucrative Capability To Analyze Complex Contractual And Operational Issues To Make Excellent Business Decisions Proficiently Organized Proven People Skills An Effective Leader, Motivator And Team Builder

An Excellent Communicator, Written And Verbal

Confidential

Sr. Manager of Operations

Advise management on local operations planning, including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planning. Building and maintaining an effective operations organization committed to customer and employee satisfaction and profitable growth. Ensures appropriate balance between needs of the business and employee quality of life influences employee turnover. Determine resource needs e.g. staffing, tools and provide any corresponding documentation. Additionally, maintains balanced ratios equipment to personnel to ensure geographical, strategic hiring to maintain optimized level of support by modality and by zone. Manage revenue and gross margin to achieve monthly and annual business plans. Monitors project status and control job costs to maintain margins. Directs activities to ensure overall schedules are maintained and work proceeds in accordance with agreement requirements and customer expectations. Manages operations team to ensure that Education Project Specialists clearly determine clinical needs and assignment of clinical personnel is correctly made to meet customer expectations. Utilizes skill set database to make correct assignments, balancing customer needs and geographical considerations. Communicates regularly with customers through all phases of the service work we perform for them.

• Drives overall Education Services revenue recognition activities for field based, clinical classroom, technical classroom and virtual operations.
• Delivers on revenue and productivity targets for Education Services.
• Interfaces with major stakeholders Divisions, Sales, SI, and Field Service to ensure timely and effective support.
• Directs the activities of Field Clinical Education Specialists, Classroom Instructors, and Technical Instructors.
• Manages Resource Allocation and Administration Groups.
• Drive Operations Excellence initiative to increase field productivity, increase process efficiencies and streamline standard work of Operations.

Additional Experience-

Page Two

Tanya F. Nowak

Page Two Resume

Confidential

Director, Government Contracts

• Coordinates and directs staff in the preparation, negotiation, and administration of domestic State, Local, County and Federal Government bids and contracts to define the responsibilities of the parties, satisfy customer concerns, and ensure management awareness of risk assumption. Develops and negotiates the most complex Government contract terms, conditions and contractual strategy of the most complex domestic and/or international contracts. Provides Government contract oversight and confirms the compliance for FAR Part 12 contracts. Manages the coordination of Government contract implementation with Legal, Insurance, Tax, Patent, Treasury and other applicable departments Leads coordination of Government contract requirements with subcontractors/suppliers, marketing, sales and commercial inquiries concerning Government contract terms and conditions, establish and identify the exposures and obligations of all parties. Manages, develops, monitors, follows-up and reports on administrative systems in support of all contract drafts, modifications, amendments and agreements, ensuring awareness of risk assumption in accordance with the contractual strategy. Successfully defines work flows, jobs, and reporting relationships to obtain optimum effectiveness. Develops policies/programs for area of responsibility or products and to forecast their impact Analyzes effectiveness of policies and establishes future direction for functional policies that affect company as a whole Identifies resource needs with significant influence on approval of identified needs. Manages vendor credentialing department supporting over three thousand employees. Manages a team of twelve, across three different departments, ensuring all processes are followed and teams are met with regularly ensuring open communication within the groups.
• Point of contact with Federal agencies in support of government contracts and prepares proposals, modifications, disclosures and renewal submissions and circulates for internal approval to submit to Government.
• Certifies that all submissions to the government are current, accurate, and complete.
• Manage all forms, certifications and representations on behalf of the entire Company ensuring appropriate signatures are obtained as per the Delegation of Authority.
• Manage vendor credentialing process for Company supporting one team member for the administration and approval of employees credentialed for on-site customer visits.
• Manages the price book submission to Government for service organization since March 2012 and is supporting the service organization with updating the Government's price book and processes for seamless transition now involving the Government Contract Group for validating quotes and contracts.
• Manages the coordination of pricing implementation for Siemens USLP price book for equipment sales and is solely responsible for the discounting matrix and thresholds for Siemens in sh re.
• Extensive experience working with other areas of the business, and various stakeholders, to achieve goals set forth during performance reviews and as projects are created throughout the years.

Confidential

Business Administrative Specialist

• Designed and led analysis on all modality sales losses where a Request For Proposal RFP was part of the sales process recommended changes to improve success rates. Developed reports on modality RFP volume, status win rates and zone/region reports to support zone and division market analysis. Presented findings to division and zone leadership working with division leadership, recommended changes to modality request for proposal process, which had a positive impact on process and win rates. Identified and implemented process changes to improve RFP Center adherence to ISO requirements. Reviewed with Legal, Division, Human Resources, Quality, Service, and Sales, project management of National Account RFP's in support of winning contracts reviewed all top-level RFPs prior to submission and modified cover letter and executive summary letter templates for use with submissions.
• Developed common questions and answers to enter into the database that resulted in improved consistency of responses and supported quicker turnaround. Designed and analyzed reports zone and division management applied findings towards market analysis.
• Persuaded division management to use the database for AEs and PSEs they quickly realized accurate and consistent RFP responses in the field. Effectively served as Project Manager, National Accounts and IDN RFPs across the country improved on responses and increased turnaround by 25 in less than six months.

Additional Experience-

• Consulted with Center Manager on process improvements when responding to RFPs resulting in expedited processing and organized coordination. Reviewed all high-level and complex requests prior to submission achieved a 10 margin increase while working with upper management to negotiate better transfer prices.
• Negotiated 0.40/per page reduction with our printing provider, achieving a minimum monthly savings of 3,000.

Confidential

Regional Controller

• Successfully developed and managed financial functions for the entire region budgets of 2,900,000 for Columbus and 5,100,000 for Detroit consistently met or came in under budget each year. Ensured completion of key financial reports used by Sales and Siemens Finance Management. Supported the region sales management team as a Financial Planner and Consultant made recommendations based on financial analyses. Developed a professional staff of Contract Administrators and Administrative Assistants provided leadership that supported achievement of assigned goals. Developed and presented financial reports for a monthly cadence review to improve business, reconciled region P L and Cost Centers for accurate reporting. Audited and approved all sales persons travel and entertainment submissions, and ensured the travel policies were followed to achieve cost control and followed anti-kickback regulations. Created margin analysis for quotes and worked with corporate team for final pricing and discounts. Audited and approved all business development requests for Detroit and Columbus, and completed quarterly and yearly reviews for staff. Assisted the Region Vice President with yearly reviews for sales staff.
• Responsible for understanding, editing/responding to contractual language to ensure compliance to Siemens Medical's acceptable standards/business practices, and coordinating/consulting with Legal for review and approval.
• Interfaced with Sales staff and customers when appropriate to understand concerns as well as explain and negotiate Siemens Medical's position within allowable parameters.
• Created, established and maintained successful budgets in both Columbus and Detroit.
• Implemented audit procedure when approving expense reports ensured cost reduction for operations expense budget to optimize maximum savings and, achieved 45,000 reduction in travel and entertainment fiscal year 2003.
• Managed contract terms and conditions negotiations reduced order cancellations from 20 to 5 in less than two fiscal years reduced litigation as well.
• Developed strong internal relationships with service and logistics management reduced accounts receivable from 2,000,000/month to 500,000/month, ultimate reduction of 75 .
• Supervised the order booking process and ensured orders were commercially and financially sound improved order processing and achieved 98 accuracy.
• Analyzed weekly, monthly and quarterly forecasts, making changes as necessary. Forecast accuracy improved by 25 .
• Developed cost center section of Region Controller manual optimizing RC consistency by following ISO guidelines.
• Guided the team of Processing Managers and Sales Administrators on monthly conference calls discussing concerns and resolutions achieved significant strides toward improved communication.
• Communicated to sales staff and administrative teams key regulation updates pertaining to Sarbanes-Oxley, ISO, Government compliance, and internal policies this action improved direct education for regions.
• Evaluated and approved all business development requests, achieving more accurate cost control.
• Monitored backlog reports on a weekly basis, ensuring orders were quickly scheduled for delivery increasing revenue by 15 .
• Mentored Regional Controller and ultimately achieved streamline and consistent processes across regions.
• Organized quarterly sales meetings optimizing productivity for all sales and support staff.

Prior To Being Promoted To Regional Controller, Valuable Experience Was Gained Successfully Serving As Senior Sales Administrator And Sales Administrator with Siemens