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Network Control Technician Resume Profile

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AZ

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Objective

To obtain a Network support position that is both challenging and provides growth to stay competitive in the ever-growing technology field.

Experience

Confidential

Network Ops Technician II

Provided daily monitoring of First Data's network of over 11,000 devices using Spectrum. Engaged with clients and vendors to resolve connectivity issues. Used Service Desk 12.7 and Remedy for ticket tracking as well as Telco ticketing systems. Provided escalations to Engineers for issues that could not be resolved by the NOC. Assisted in traffic failovers of load balancers. Familiar with tools: Cisco Works, eHealth, Citrix Netscaler some Wireshark, Envision and nGenius. Some exposure to Cisco Nexus 7K devices.

Confidential

Network Control Technician

  • Provide onsite network support for over 2000 users at the Philadelphia Navy Yard as well as remote support for various military bases/centers in PA, NJ and DE. Daily duties included but not limited to VLAN mgmt, 802.1x support, Cabling/Patching, troubleshooting connectivity issues, configuration updates and changes as required. Responsible for standing up new sites, new device installations Burning in images Configuration/Rack/Stack as well as Decommission and/or Abandonment of sites/equipment. Also worked with Project Managers on various projects such as upgrades, removals and conversions.
  • Experienced with Cisco routers 6500, 3900, 2900 , Cisco switches 4500, 3700, 3500, 2900 Brocade FCX Series . Installation and light management of Juniper VPNs NS200, SSG550M, ISG1000 , Riverbed Steelhead appliances and IPS. Participated in a rotating 7 x 24 on-call Tier2 support schedule for support of after hour incidents. Created documentation reference materials for daily tasks including Procedures, Visio documentation, Sharepoint documents, receipt and logging of new or removed devices and Device Staging and Sanitizing. Provided customer and user support via SM7 Remedy tickets, email and calls as required. Participated in off-hour device maintenances and changes.

Confidential

Junior Network Engineer, Network Engineering,

Provided administrative support to networks to assist in management of client account. Participated in Junior level engineering work on Cisco routers switches such as light config tasks verification as well as equipment changes and cable runs. Generated utilization reports from Net tools Concord eHealth upon the request of co-workers in support of the client.

Tier 1 Network Analyst / Computer Operator, Network Monitoring Center Confidential

Monitored network equip relating to possible outages for various clients using SMARTs. Worked with Engineers and Carrier contacts to restore services in a timely matter and identify root cause for outage in a call-center environment. Troubleshot Cisco router and switch issues by issuing necessary CLI commands to determine possible reasons for outage or issue. Entered and managed tickets for issues using USD system and Remedy ticketing system. Worked as a Domain Specialist to monitor possible Server outages. Notified necessary helpdesk contacts to rectify issues in a timely fashion.

Circuit Provisioning, Voice Engineering, Confidential

Managed day-to-day Small Office/Home Office support, including troubleshooting basic Remote Access problems such as ISDN and Centrex lines. Worked with local or long distance carriers to manage the local circuit installation process, such as analog line, T-1, Frame Relay, and ATM services. Including circuit orders and disconnects. Coordinated the removal of WAN/LAN circuits, PBX lines associated network changes.

Telecom Analyst, Voice Engineering, Confidential

Managed the carrier administration of all WAN services for Dupont, its Affiliates and Subsidiaries. Maintained active inventory of circuits, toll free numbers, and SoHo. Validated contract pricing for working circuits Reconciled analyzed carrier invoices. Worked closely with site contacts, network engineer associates and vendors on a daily basis. Created monthly cost reports for LAN/WAN support using advanced Excel Access.

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