Sr Technical Consultant US

OBJECTIVE
To obtain an interesting and challenging position of professional responsibility within the field of Information Technology. The utilization and continued development of my skills in the area of electronics, computers, and information systems. Advancement to a position of higher responsibility. Continued personal and professional growth.

PROFILE

Proficient in EMC software solutions for disaster recovery and high availability.
10 Years in High Availability, Disaster Recovery, and Enterprise software deployments
Knowledge in call center procedures, and flow processes
Excellent communication and technical ability.
Expert knowledge of data recovery processes for various platforms and databases.
Ability to learn and adapt to new technology

EMPLOYMENT

Confidential,
Global Backup and Recovery Manager
03-2012-Present
Manager of 5+ resources for global backup and recovery environment.
Responsible for data protection for 4000+ server environment
Management of day to day activities for large enterprise client
Responsible for overview, design, and remediation of backup environment.
Managing Multiple technologies across a global environment

Confidential,
Sr. Technical Consultant
08/2011-10/2011
Responsible for pre sales Design of the EMC BRS product set.
Avamar, Data Protection Advisor, Networker, and Datadomain
Expert knowledge in data protection, and deduplication technology.
Proficient in Linux Technologies, and troubleshooting.
Responsible for customer facing engagements and design of the Avamar Data protection product

Confidential,
Sr. Practice Consultant
05/2006- 10/2011 (05/2006-10/2008 PATNI CONTRACT WITH EMC)
Responsible for Implementation and Design of the Avamar product set.
Expert knowledge in data protection, and dedup technology.
Proficient in Linux Technologies, and troubleshooting.
Responsible for customer facing engagements and design of the Avamar Data protection product

Confidential,
Pentagon
Solutions Architect
Active Top Secret Security Clearance
Responsible for several different departments of defense tents.
Responsible for consulting, validation and assisting government organizations with design of Archiving, and compliance software
Responsible for preparing project plan, test plans, and back out plans for software solution installs.
Responsible for testing, and validation of solution in a lab prior to implementation
Responsible for troubleshooting and support of implemented solutions.
Responsible for customer interaction and communication while working on the product implementation

Confidential,
Escalations Engineer
Responsible for handling escalations for customer projects via remote or onsite work.
Working with customers resolve technical, licensing and implementation issues which have caused customer satisfaction.
Provide superior service and support to customer.
Provide clear and concise communication to assure the customer is satisfied.
Confidential,
Solutions Architect
Design and configuration of disaster recovery, and high availability software products for EMC.
Gathered infrastructure data from customers to design and verify compatibility with the solution being implemented.
Preparation of prerequisites and pre-site readiness documents for projects to insure a proper implementation.
Responsible for overseeing project on the technical aspects, and assisting with any changes to the design.
Responsible for communication with customer on design changes and updates to the project.

Confidential,
Implementation Specialist
Installation and configuration of the following products:
Legato Networker, Replistor, EmailXtender, DiskXtender,
Autostart, and and Alphastor.
Supported hardware: HP, ADIC, Dell Robotic libraries. EMC Clariion, Symmetrix, and Centera. Storage Area Network. Fiber channel switches, and devices.
Responsibilities:
Working with project management team to assure project is in order prior to onsite implementation.
Meet with client onsite and perform meeting to go over requirements, expectations and create overall plan for implementation.
Provide onsite training for data protection, and high availability products
Assure implementation is documented, software has been deployed properly.
Assure overall customer satisfaction and complete end of engagement paperwork and report in to project management.

Confidential,
09-2005 to 02-2006
Network Administrator

Confidential,Heathrow, Fl
05-2003 to 09-2005
Technical Support Engineer

EDUCATION
Confidential,College, Lake Mary Fl
Major: Management Information Systems
Confidential,College Sanford, FL
Associate of Science (In progress)
Microsoft, MCSE Track.
Courses Completed in Network Maintenance and Repair, NT4
Administration, Networking Essentials, Network Concepts and
Operating Systems

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