Summary: A Client Facing, Senior IT Business Manager with 16 years of leadership experience formulating and delivering client solutions using Project Management Principles, Consultative Selling Skills, Financial Management Skills, and Lean Six Sigma Black Belt Methodologies to manage multi million dollar IT Engagements, Business Initiatives, Programs and Projects from end to end.

Competencies: Customer Relationship Management, IT Program/Project/Process Management PMBOK, DMAIC, Infrastructure, Application Development, Process Improvement, Waterfall, SDLC, Agile , Consultative Selling, PMO Management, Business Strategy and Process, Budgeting, Planning, Forecasting, Pricing, Invoicing, GAAP, SOX, Cost Management, Revenue Management, Resource Management, Asset Management, Risk Management, Change Management, Strategic Outsourcing, Business Analysis, Requirements, Definitions, Data Modeling, Leadership, Contract Negotiation, Review and Interpretation, Data Warehouse, Business Intelligence, SQL, Brio, Siebel, Salesforce.com, Microsoft Office Suite.

EMPLOYMENT

Confidential

Sr. Engagement / Delivery / Relationship Manager

Established and maintained working relationships with bank executives and their direct reports at Bank of America. Managed and expanded international IT engagements through regular meetings and consultative selling approaches. Managed a 20M P L and as many as 70 on site, technology resources across three SOW's in Charlotte, NC, Simi Valley, CA, Chicago, IL and Dallas, TX to support various initiatives in the Global Wholesale Banking and Mortgage lines of business. Led and participated in multiple internal, company wide, Lean and Six Sigma process improvement efforts that increased revenue, reduced operating cost and reduced cycle time.

Confidential Technical Project Manager 5

Participated in the Wells Fargo and Wachovia Loan Systems Integration and Misys Loan IQ Implementation as the Commercial Lending System of Record. Led Cross Functional Teams to manage the integration of data with Loan IQ and the Commercial Real Estate applications. Managed Requirements Gathering, Changes, Development and QA/Testing teams to code, test and deploy new functionality into production. Prepared multiple downstream applications to receive data feeds from Misys Loan IQ via IBM DataStage ETL

Confidential Project Manager 5

Led Cross Functional Teams to Simultaneously Manage 2.1M Portfolio of Infrastructure, Process Improvement and Application Development Projects for Wholesale Architecture Bank Initiatives. Managed Requirements gathering Development and QA/Testing teams to code, test and deploy applications and new functionality into production.

Confidential Sr. Program Manager

Worked with company CIO and staff to craft IBM solution and ensure that it was delivered according to the contract and within SLA targets. Managed 70M annual budget and led Cross Functional Teams to Manage Infrastructure, Process Improvement, Application Development Projects, Assets and Financials for Philip Morris, Sara Lee and Hilton Strategic Outsourcing Programs. Prepared and presented comprehensive, monthly status report on project and program deliverables, financials, schedule and consulting opportunities to Services Delivery, PMO and Finance Executives.

Program Manager Confidential

Worked with company CIO and staff to craft IBM solution and ensure that it was delivered according to the contract and within SLA targets. Managed 150M annual budget and led Cross Functional Teams to Manage Infrastructure, Process Improvement and Application Development Projects, Assets and Financials for the 1.4B, 10 year Cendant Strategic Outsourcing Program. Participated in the preparation and presentation of the comprehensive, monthly status report on project and program deliverables, financials, schedule and consulting opportunities to Services Delivery, PMO and Finance Executives.

Confidential Program Manager

Worked with company CIO and staff to craft IBM solution and ensure that it was delivered according to the contract and within SLA targets. Led Cross Functional teams on multiple strategic outsourcing deals to ensure that services were delivered according to the contract. Managed Infrastructure, Process Improvement and Application Development Projects for Cendant Avis/Budget, World Wide Wyndham, Century 21, Travelocity , Nissan, CompUSA, Kaiser Permanente, Amerisource Bergen, Consolidated Freightways and Macy's Strategic Outsourcing Programs.

Confidential Project Manager

Participated on Cross Functional Teams to Manage Technology Projects for AT T, General Tire and ICI Paints Projects

Database Administrator

Maintained, Updated tables and Controlled Access to CLAIM, Revenue CIF and Resource ROP Databases

Reginald W. Rivers Resume Detail

Confidential

Sr. Engagement / Delivery / Relationship Manager Financial Services

• Established and maintained relationships with Home Loan Legacy Asset Servicing, GWB Technology, GWB Portfolio and Change Management and GWB Line of Business executives and their direct reports through presentations, regularly scheduled meetings and social events. Grew Wholesale Banking portfolio by 500 in 2013
• Managed on site teams of U.S. and H 1B Visa Project Managers, Analysts, Architects, Developers, Testers and Administrative Staff working primarily on the CashPro Online application enhancements, the Wholesale Credit Transformation, Wholesale Model Bank and the Wholesale Credit and Treasury Services and Fulfillment platform consolidation in BOA Global Wholesale Bank Line of Business JAVA Developers, .Net Developers, Micro strategies developers, Siebel Developers
• Managed on site team of U.S. and H 1B Visa Project Managers, Analysts, Developers, Testers and Administrative Staff in the BOA Mortgage Line of Business to continually improve the SBO 2000 Serviced By Others Loan Boarding Data Warehouse that leveraged an Informatica ETL to exchange data between the bank and third party loan servicers Informatica Developers, Oracle Developers
• Developed and implemented strategic and tactical plans to increase participation in consulting Statements of Work
• Collected, reviewed and analyzed information on customer IT environment, technology stacks, resources, tools and processes to identify opportunities for partnership
• Successfully managed engagement financials including Revenue, Cost and Gross Profit within profitability targets
• Partnered with Supply Chain Management to establish and modify vendor contract terms and funding
• Successfully led initiative to place first UK based resources in London, England
• Developed Financial Management Process and Tool to Manage Bank of America Vertical
• Developed and rolled out an internal, Excel based Engagement Management Tool to house, retrieve and display consultant information and accurately forecast engagement Revenue, Cost, and Gross Profit. The tool also creates an internal engagement summary and an external, client facing engagement summary complete with burn down report, forecast, project status notes and resource information. This tool makes it possible for each engagement manager to manage their individual book of business. It also allows upper management to measure and forecast the overall profitability of a portfolio and ultimately, the entire Bank of America Vertical.
• Led and participated in multiple company wide, Lean and Six Sigma internal process improvements that increased revenue, cut operating cost and reduced cycle time by improving efficiency and accuracy
• Performed billing process analysis to expose widespread billing inaccuracies resulting in losses of over 5M annually
• Performed internal data accuracy analysis exposing incorrect burden percentages and data calculations resulting in inaccurate internal reporting
• Performed internal information gathering and storage process analysis exposing multiple process inefficiencies and communication gaps resulting in inaccurate client and employee data
• Served as key participant in multiple company wide process improvement efforts

Confidential

Technical Project Manager

• Skilled in the use of the bank's Plan View and Oracle based STAMP tools to manage and communicate project scope, schedule, status, compliance and budget
• Managed the preparation of multiple downstream applications to receive data feeds from Misys Loan IQ system of record via IBM DataStage ETL
• CODS Credit Operational Data Store Information Warehouse , REDS Real Estate Disbursement System , REG CDB Real Estate Group Central Database
• Worked with IM, ISO, QA, RM and various business sponsors and partners to provide the necessary leadership, status notes, documentation, approvals BRD's, FSD's, Testing Docs, Change Controls, PMQA, Project Plans, CREST Sizing, Infrastructure Review, Implementation Readiness Review, etc. and Planview entries in a timely fashion to move all CRE Packages from 'RED' to 'GREEN' Status
• CODS Data Warehouse Deployment
• Led the successful development of data connectivity, testing and deployment of phase 1 of the CODS data warehouse into production using IBM Infosphere DataStage ETL Technology and Oracle RAC Database Technology

REDS Application Enhancements/Upgrade

Led the successful deployment of BAU enhancements to the REDS Application

Project Manager 5

Wholesale Technology Architecture Dashboard and KPI Project

Used Agile approach to develop a Java based dashboard application with the Real Time Viewer RTV product which leverages architect information from multiple bank applications through various API's to provide informative graphs with drill down capability and detailed reports which can be downloaded in any format

Innovation Lab Relocation Project

Used Waterfall approach to securely decommission and disassemble Wells Fargo's Wholesale National Innovation Datacenter, prepare and build out a new space and relocate it to their CIC Facility

Datacenter Decommission/Relocation

Wholesale PMO/Wholesale Architecture Alignment Process Improvement Project

• Leveraged the Six Sigma Process Improvement Methodology to improve the effectiveness of the relationship between Wholesale Architecture and the Wholesale PMO
• This improved process will reduce the number of unsuccessful projects, the cost associated with them and the use of resources required to start up projects that are ultimately shut down by:
• Streamlining and improving the Wholesale Architect Selection Process with a SQL query that will select the most appropriate architect for the project based on skill, applications impacted and availability
• Developing and Implementing a File Net Workflow Solution to ensure timely completion of architect artifacts
• Modifying the PMO/Architecture Processes and Documents to involve architects earlier and more often in the project lifecycle and giving them the authority to change the status of a project to yellow or red

Wholesale Architecture Library WAL Project

• Used Agile project methodology to code, test and deploy a Java based repository for Wholesale Architecture's Conceptual, Logical and Physical design documents as well as other architecture documents in any format
• Used Google Web Toolkit to create web based user interface for this application
• Wholesale Information Services Environment Data Warehouse
• Performed project startup activities for Wells Fargo's Wholesale Data Warehouse which will use an Informatica ETL Solution and a Neteeza Information Warehousing platform
• Wealth Management CEO Wealth Aggregation Application
• Performed project startup activities for Wells Fargo's CEO Wealth Aggregation Application that will leverage the Yodlee product to give high net worth clients better visibility and control of thier accounts.
• This application will also give Wealth Management Advisors the ability to better identify cross selling opportunities for products among the bank's high net worth clients.

Confidential

Sr. Program Manager Finance

Project/Program Management

• Coordinated, monitored and vetted the project plans of the overall Transition Project Manager, Transformation Project Manager as well as the project plans of 26 project managers leading individual components of the overall Hilton Account outsourcing solution
• Datacenter Decommission/Relocation Project, Development of Global Web Booking Engine and Applications Projects, E Mail Conversion Project
• Ensured delivery of base Altria Philip Morris and Sara Lee solutions and logged each new project into dashboard and monitored impact of changes to original scope
• Held weekly status meetings with extended project team to update a comprehensive dashboard, track project performance and log risks and issues for resolution
• Managed two large scale, global, dynamic IT programs simultaneously Sara Lee Foods, Philip Morris

Service Delivery Management

• Participated in coordination and monitoring of technical team activities to ensure delivery of services as detailed in the contract
• Reviewed SLA's monthly to determine if contractual service levels were met and calculate appropriate 'earn back' or penalty
• Participated in and led initiatives associated with Altria acquisition of Philip Morris and ultimately, IBM Contract Renegotiation
• Two Datacenter Decommission/Relocations, Addition of Internet Hosting Services, Help Desk Operations
• Reviewed and interpreted services contract between Hilton Hotels and IBM
• Developed, managed processes and documents to deliver program according to the contract
• Tracked all assets, facilities and raised floor space used in support of customers' infrastructures

Financial Management and Analysis

• Developed multi million dollar invoices for services and reviewed them with internal IBM teams and customer for accuracy on a monthly basis
• Performed Hilton Transition Labor Bottoms Up Build of 14M 2011 IT Services Forecast
• Performed Altria Philip Morris Bottoms Up Build of 64M 2011 IT Services Forecast
• Performed Sara Lee Foods Bottoms Up Build of 11.5M 2010 IT Services Forecast
• Performed Altria Philip Morris Bottoms Up Build of 70M 2010 IT Services Forecast
• Exceeded 2010 Revenue attainment, Cost containment, and Gross Profit achievement goals for Altria Philip Morris Account
• Led financial 'Deep Dive' Project on Hilton Transition cost case and uncovered 8M asset related gap to plan
• Led financial 'Deep Dive' Project on Sara Lee pricing case and identified 2.9M in cost take out opportunities
• Led financial 'Deep Dive' Project on Altria Philip Morris financials, yielding 2.3M improvement to gross profit plan
• Performed process and trend analysis and created metric measurement documents to determine how Sara Lee Project cost and revenue was tracking relative to the pricing case and instituted new tracking process

Consulting

• Worked with company CIO and staff to craft IBM solution and ensure that it was delivered according to the contract and within SLA targets.
• Prepared, presented and reviewed monthly burn reports and invoices with Philip Morris and Sara Lee
• Participated in replacement of Sara Lee's legacy ERP system with SAP ERP 6.0, SAP ERP Human Capital Management, SAP Net Weaver Business Intelligence, and implemented the SAP governance, risk and compliance GRC technology foundation as a solution to their need to improve efficiency in their supply chain, inventory and logistics processes and ensure compliance with Sarbanes Oxley.
• Participated in multiple addendum deals on Altria Philip Morris to improve business processes, add infrastructure support and develop and enhance applications

Program Manager Finance

Project/Program Management

• Led the successful development and execution of project plans to perform base contractual deliverables and addendum work generated by New Service Proposals for Cendant's nearly 50 sub companies
• Ensured delivery of base Cendant solution and logged each new project into dashboard and monitored impact of changes to original scope
• Held weekly status meetings with extended project team to update a comprehensive dashboard, track project performance and log risks and issues for resolution
• Led Lean Six Sigma Project as Black Belt to improve Cendant and IBM Consumption Data Collection Process and improve billing accuracy thereby increasing revenue by 1.6M and reducing cycle time by half.
• Developed Project Charter, Validated Business Opportunity, Presented Business Case for Project
• Led end to end Change Initiative to introduce Blazent software solution while collaborating with Executive Sponsors, Stakeholders, Project Team and End Users
• Participated in Six Sigma change initiative to standardize processes and tools in Finance and Planning Center of Excellence

Service Delivery Management

• Prepared monthly services consumption/usage report and reviewed with customer for accuracy and billing
• Reviewed SLA's monthly to determine if contractual service levels were met and calculate appropriate 'earn back' or penalty
• Participated in coordination and monitoring of technical team activities to ensure delivery of services as detailed in the contract
• Led Cendant Divestiture Project to de scope, wind down, and re classify, former Cendant entities into Avis/Budget Car Rental, Travelport Web Based Reservations, Worldwide Wyndham Hotels, Realogy Real Estate, PHH Arval Fleet Management, Trilegiant Membership Company and Remain Co. Other Remaining Cendant Entities
• Reviewed base contract with Executives, Customer and Legal Department to determine responsibilities of parties
• Arranged decommission, repurposing, sale and termination of all Facilities, Hardware, Software Licenses and Vendor agreements in support of Cendant Contract
• Developed resource plan to reassign employees supporting Cendant
• Coordinated establishing new, individual contracts, architecture requirements as well as Hardware, Software, Vendor and Resource requirements for each new company
• Helped develop business case to move asset management services to Brazil
• Compiled data to compare average U.S. labor rate and employee level to average Brazil labor rate and employee level
• Factored in impact of proficiency and ramp up time
• Developed set of KPI's to measure and ensure quality
• Moving asset management to Brazil reduced cost on the account by 100K per month / 1.2M annually

Financial Management and Analysis

• Developed process and presentation documents to demonstrate project and program performance, forecast changes, monthly results and bridge items to Project Office, Delivery and Finance executives.
• Received Monetary Award for Identifying and correcting erroneous 330K expenditure to increase gross profit bottom line
• Identified additional 2M in costs eligible for amortization in 2007
• Managed 150M P L. Performed Bottoms Up build of 2008 IT/Financial Forecast for 7 'New Companies' resulting from Cendant divestiture 150M Rev/ 115M Cost
• Chaired monthly meetings with Project Office Executives, Delivery Project Executives, Sales and Finance Executives to present and review project performance documents, compile cost take out opportunities and roadmap revenue opportunities to be folded into forecast
• Exposed 15M gap to plan during bottoms up analysis of Cendant's Avis/Budget Car Rental Company deal
• Performed Bottoms Up build of 2007 IT/Financial Forecast for entire Cendant Account and potential New Companies
• Used historical data, trend data and input from various sources to perform bottoms up analysis and create 2007 forecast of Labor Regular, Contractor, Vendor and International , Hardware, Software, Networking, and Miscellaneous costs.
• Chaired monthly meetings with Project Office Executives, Delivery Project Executives, Sales and Finance Executives to present and review project performance documents, compile cost take out opportunities and roadmap revenue opportunities to be folded into forecast

Consulting

• Worked with company CIO's and staff to craft IBM solution and ensure that it was delivered according to the contract and within SLA targets.
• Prepared, presented and reviewed monthly burn reports and invoices with Cendant.
• Participated in the identification, development and execution of services and product cross selling

Confidential Program Manager Services Delivery

Project/Program Management

• Successfully managed Transformation / Transition / Steady State phase of the 1.4B, 10 year Cendant Corporation deal
• Received leadership award and monetary award for this
• Ensured delivery of base Cendant solution and logged each new project into dashboard and monitored impact of changes to original scope
• Held weekly status meetings with extended project team to update a comprehensive dashboard, track project performance and log risks and issues for resolution

Service Delivery Management

• Coordinated and monitored activities of technical teams to ensure delivery of services as detailed in the contract
• Reviewed SLA's on monthly to determine if contractual service levels were met
• Assembled Delivery teams from all services towers including Mainframe, Client Server, e Business Hosting Services, Desk Side Operations, Helpdesk, Security, Network and Disaster Recovery
• Established number of hours to be worked in support of services delivery efforts with department managers
• Prepared monthly services consumption/usage report and reviewed with external customer for accuracy and billing
• Coordinated and tracked budget and schedule for all Cendant projects administered by 900 employees regular, vendor and contractor , in over 80 IBM departments, from 5 countries USA, India, Brazil, Argentina and Canada
• Projects included Infrastructure Mainframe, Client Server, e Business Hosting Services, Desk Side Operations, Helpdesk, Security, Network and Disaster Recovery and Application Development and enhancement content
• Participated in development of business case to move Helpdesk Operations to Canada
• Reviewed contract documents and cost case to determine scope of program
• Developed processes, documents and databases to track costs, issues and presented it to executive management
• Coordinated teams across competencies or lines of business to support projects

Consulting

Worked with company CIO and staff to craft IBM solution and ensure that it was delivered according to the contract and within SLA targets.

Project Manager

Participated on Cross Functional Teams to Manage Technology Projects for AT T, General Tire and ICI Paints Projects

• Managed individual technology projects to develop and enhance applications
• Managed projects to integrate new employees into IBM
• Managed projects to procure, configure and integrate hardware for IT solutions

Administrator

Maintained, Updated tables and Controlled Access to CLAIM, Revenue CIF and Resource ROP Databases