JOB GOAL
A position in the realm of IT, where my passion for success and project management skills may be enhanced professionally and aligned with the company’s plans and goals
EDUCATION
Purdue School of Technology, Confidential 
Bachelors in Science Computer Graphics Technology, August, 2006
TECHNICAL SKILLS
Computer Devices: Dell, HP, Fujitsu Apple/MAC OSX
Operating Systems Programs: Windows XP, Windows 7, Windows Server 2003/2007,
Software: Microsoft Office 2010, Falcon, Active Directory, SharePoint, NextGen, Dameware Mini Remote,
Citrix Access Management Console, SonicWall VPN, XenDesktop,
Adobe Creative Suite 5: After Affects, Dreamweaver, Fireworks, Flash, Illustrator, Photoshop;
Hardware: Audio/Video Streaming Programs: Polycom, Cisco Systems, Tandberg Codian Bridge,
Smartphone Devices: Blackberry, Android, and I-Phone, IPad,
Video Editing: Avid Express, Final Cut Pro, Go Live, Live Type, Premiere Pro
OTHERS: Wireless, Microsoft Exchange Server
WORK EXPERIENCE
Confidential,Chicago, IL (Short term contract) 09/2012- 11/2012
Desktop Support Technician
Key Requirements: Dell Computers Windows based environment. Imaging & Installing Windows XP, Windows 7, Microsoft Office 2010 applications, Outlook 2010, MS Sharepoint

• Part of PC Deployment Rollout project for CTA HQ employees
• Install and uninstalling of computer software applications/systems, printers, peripherals and user data as part of the company’s PC replacement project, assist users with new workstation – e.g. desktop icons, navigating, user data
• Imaging Dell computers Operating System platforms from previous Windows XP OS onto upgrading, installations, and configuration Window 7 OS environment, troubleshooting end user issues in a Windows environment update and configure Windows XP to Windows 7, Microsoft Office 2010, Outlook 2010, and work primarily with the Dell GX270 to upgrade systems to Dell OptiPlex 790 and T1600
• Travel to and from various CTA locations to swap out networking equipment and support CTA employees

Confidential,Olympia Fields, IL (Short-term contract) 02/2012 - 05/2012
Help Desk Support Technician/Desktop Support
Key Requirements: MAC OSX, HP, Dell, Fujitsu, Imaging & Installing Windows 7, Office 2010, Active Directory, MS Sharepoint, SonicWall VPN, Citrix, NextGen, Wireless, Microsoft Exchange Server, and XenDesktop

• Answered calls to assist customers with program issues linked to AMYSC Windows Servers such as logins, passwords resets, wireless connections, mapping network drives, adding printers through a shared path, disabling and enabling server network connections from their PC software programs and system security for the desktop environment using Windows 7, Office 2010, Active Directory
• Created help desk tickets while proactively taking steps to ensure continued network reliability and assisting the customer
• Assisted with installations, configurations, and wireless connections using Window 7 software updates on Fujitsu tablets and USB cable connection configurations with 24 HP flat touch screen monitors; assisted with device deployment to supported offices
• Provided remote support via gain remote access into NextGen and XenDesktop utilizing Dameware Mini Remote
• Aided in preventative maintenance, testing, and repair of computer hardware, quality assurance for new hire, migration, and break fix devices focusing on mobile devices and laptop hardware

Confidential,Indianapolis, IN 10/2007 - 09/2011
Audiovisual Field Technician/Video Teleconferencing Engineer
Key Requirements: Polycom, PictureTel, Cisco Systems, Tandberg Codian Bridge, WebEx, Live Meeting, Cisco/Tandberg

• Enhanced my skills as a consultant by developing interpersonal skills, setting up, operating, and adjusting a variety of audiovisual equipment for interviews, video teleconferences, and video streaming
• Gained a deeper knowledge of A/V equipment including Polycom cameras and recording equipment
• Quickly identified and resolved connectivity issues during events; composed post-event reports listing the issues and taking steps to avoid and/or resolve similar occurrences in the future
• Acquired extensive knowledge and experience with desktop web, audio and video conferencing solutions such as WebEx, Live Meeting, Cisco/Tandberg and HP software

Confidential,Indianapolis, IN 01/2003 - 08/2007
Computer Consultant/Desktop Support Technician

• Increased efficiency for computer lab by leveraging technical expertise to assist students and faculty in resolving a variety of hardware and software issues across all computer labs and faculty offices
• Aided with PC and Laptop software installation and configuration; installed and troubleshot networking using Windows, XP/Vista, MS Office and Lotus Notes
• Administratively provided support for staff and students by maintaining and managing audio and video installations as well as the performance of computer lab software when trouble tickets were submitted on a daily basis
• Partnered with the other campus programs to introduce computer training to lab users
• Quickly promoted from Computer Consultant to Student Staff/Desktop Support Technician for demonstrated technical expertise and outstanding client service

Confidential,Indianapolis, IN 05/2005 - 08/2005
Television Production Assistant (Internship)

• Concurrently edited show segments and composed topics of discussion for talk show interviewees
• Ensured optimal production performance by performing numerous activities including camera operator, audio/sound engineer, floor director, and teleprompter engineer
• Quickly adapted with previously recorded broadcasts to live television broadcasting for show segments