Dell Network Technician Resume Profile

OBJECTIVE

To obtain a position which would allow me to advance my IT career in a progressive company where my professional skills, education, and leadership skills can be utilized effectively with measurable results.

Skills

Cisco IOS
EIGRP, RIP, OSPF
Wan Support
Wireless LAN
MS Office 98, 2000, 2003, 2007, 2010
Visio
Remedy
VOIP Phones
Lotus 123
Windows OS
95
98
2000
ME
XP
Vista
7
Server 2000
Server 2003
Cat 5e/6 wiring
Helpdesk/Support
HDD Imaging
Network Printers
VPN
Active Directory
DHCP
Network Design
Group Policy
Remote Installs
Documentation
Virus Mitigation
Staff Training
Inventory Tracking

QUALIFICATIONS

I have hands on experience as a Network Administrator CCNA configuring WAN/LAN connections and equipment. I am comfortable with OSI model troubleshooting and support, eigrp, rip and ospf. I also have 7 years of solid hands on experience as an A Certified Windows IT Administrator configuring Active Directory, Group Policy and supporting desktop software and hardware. I am currently studying for my CCNP while maintaining on - the-job experience.

EXPERIENCE

Confidential

Dell Network Technician

My role is comprised of maintaining SLA's by troubleshooting Layer 1 and 2 LAN/WAN connectivity issues, configuration of Cisco routers and layer 2 and layer 3 switches VLANs, VOIP, POE, ect Updating IOS's, troubleshooting single/multi-mode fiber connections. Physical installations and cabling of switches and troubleshooting wireless is also a part of my role. I provide onsite and remote support for the entire Midwest US Boeing region.

Confidential

IP Admin, Telepacific

Telepacific is a large Internet Service Provider headquartered and with most offices on the west coast. I provided telephone and remote tech support and turn up services for field technicians installing equipment. My role also included provisioning core and distribution routers, and troubleshooting 2nd and 3rd level connectivity issues for data customers, configuring and troubleshooting Cisco/Juniper switches and routers, IP addressing including subnetting, configuring DNS, DHCP and related network services. I also provided support to customers and vendors during new installations and worked with various support groups in diagnosing service related problems and troubleshooting WAN connections.

Confidential

IT Administrator

Through my leadership and hands on involvement the schools have went from almost no working technology to 100 compliance with state average standards set by The MO. Dept of Elementary and Secondary Education. Responsibilities included network and server administrator Windows 2003, Active Directory, group policy, network printers/copiers, help desk phone and deskside and desktop upgrade and maintenance XP, Vista, managed switches Cisco, Linksys, Nortel, routers, and wireless APs. I also wrote the Technology Plans 3yr and monthly reports. I reported directly to the Executive Director. continued

Network Equipment Experience

Cisco Routers C10008, 7609, 7206VXR, 6513, 3845, 2821, 2500, 1841 and switches Catalyst 1900, 29xx, 3750G, 3560, 3550, 45xx, 65xx,, Juniper M120, M7, EX F and Adtran 800 and 900 series, WS-C4506-E with Supervisor II, WS-C6506-E with Supervisor 720 3B, Cisco 7941 and 7960 VOIP Phones

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