Sr. Operations Manager Resume Profile

SUMMARY

Tri-lingual, Senior Operations/Program and Business Performance Enhancement and Compliance professional with 15 years of Operations Efficiencies, Billing, Compliance, Government Contracts, Business Development, Request for Proposal RFP , and Program/Budget Management with Federal and sponsored programs and leading s. Have 10 years in System Programming in collaboration with IT department and 5 years in Opening Multi-Site Property Start Ups and Facility Management. I am highly regarded for Leadership, Team Management, Empowerment, and Performance Enhancement for a staff of over 30 people.

EXPERIENCE

Confidential

Sr. Operations Manager

- Developed program management and billing processes for 45 million annual budget of WeCARE program
Oversaw Billing, Payment, Compliance, and Closing for 3 Medical Hospitals and Department of Social Services
Built effective communication and relationships at all levels of the organization and external stakeholders
Advanced contractual compliance by enhancing operational processes, policy mechanisms, metrics/cohorts
Built financial/achievement benchmark reports for internal and external State/Federal contractors
Streamlined developmental support to IT in program's system design, testing and added modifications
Contributed in attaining program's budget meets financial of contractual requirements
Developed transition of billing and financial processes during agency's closing
Wrote Request for Proposal RFP

Confidential

Senior Coordinator/Operations Assistant

Provided financial and operative implementation of residential programs in 63 facilities throughout NYC
Managed 12 million annual budget program with Department of Social Services
Reconciled financial discrepancies with Department of Social Services for various counties in New York State
Managed opening, property inspection, compliance and operations of DV shelters with state and city agencies
Worked with Russian speaking victims of DV and sex trafficking with NYPD and NY FBI performed English - Russian and Russian - English simultaneous interpretation
Worked as a liaison with Legal, Finance, Human Resources, Information Technology, Hotline, and Research units
Conducted meetings and ad-hoc trainings with Shelters' Directors coordinated need assessments from site visits

Confidential

Program Specialist

Extensive contact with participants via phone interviews, site visits, and meetings
Monitoring, analyzing and evaluation USAID sponsored trainings conducted in Eastern Europe and the Former Soviet Union
Edited incoming reports from field offices and submitted to USAID

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