PROFESSIONAL SUMMARY:

• Hands on experience in Running and facilitate the Information Security's Change Advisory Board CAB meetings.
• Hands on experience in Incident/Change/Problem management using HP Service Manager and service now tools.
• Managing a team of Engineers and providing training to end users.
• Strong in directing efforts and managing teams across organizational levels to support strategic objectives across complex environments
• Outstanding team building, problem solving, leadership and communication skills.
• Experience in ITIL procedures and practices.
• Experience in Windows Terminal Server, Citrix.
• Experience in Disaster Recovery strategies.
• Technical Expertise in Cross platforms like ITIL V3/ PRINCE2 Practitioner /Active Directory/Exchange/SCOM 2012/VMware 5.X/Citrix XenApp/Linux/WebLogic Server Configurations/Windows 2000/2003/2008R2/2012 Servers in a medium-to-large scale production environment.
• Dynamic management career with strong leadership, relationship building, problem-solving, planning, team-building, defining roles and responsibilities and program/project management skills. Positive can-do attitude with a smile.
• Participate and Validate in critical changes to ensure start, back out, and finish times are valid
• Evaluate and Review all the necessary documents are attached in the CR and necessary groups are involved as per the CR.
• Result oriented Information Technology professional with 16 years of Technical and Managerial experience.
• Have experience in handling onsite/offshore delivery for small and large scale environment. Have experience in Global operations and Engineering level 3/4 support projects in Windows/VMWare/Exchange environment.
• Dedicated, hardworking individual with the intercommunication skills to work with all levels of the organization.
• Successful in meeting new technical challenges and finding solutions to meet the needs of the end user as well as customer/Organization.

Professional Experience:

Confidential

Associate Operations Manage

Responsibilities

• As an onsite Tower Lead and POC, Handling and Leading L1, L2 and L3 Team as well as supporting Active Directory, Citrix, VMWare, Exchange Technologies as onsite / offshore delivery model.
• Involving and leading Incident /Change/Problem Management meetings for all the towers.

Confidential

San Antonio

Responsibilities:

• Involved with day to day operations to remediate and advise service desk/Incident tickets by creating and publishing KB document process to minimize downtime.
• Successfully managed VMware/Citrix environment and resolved priority tickets on-time.
• Installed and configured Microsoft SQL Server 2008 server Analysis and Reporting services for Service manager 2012.
• Created lot of step by step document for Helpdesk team to improve support level function
• Created multiple process Flow for Windows Infrastructure operations team to improve uptime
• Successfully managed VMWare ESX 4.X environment with 100 plus hosts.
• Successfully managed 1000 plus Windows 2008R2 and windows 2003 Servers which include Active directory servers, DNS,DHCP Servers and IIS Servers, Print servers and Cluster servers.
• Hands on experience in Incident/Change management process as per ITIL standards. Managed these process using HP Service manager and Service Now tools.
• Hands on experience in SCOM 2012 server configurations.
• Hands on experience in incident/change management process.
• Hands on experience in project management lifecycle.
• Hands on experience in Running and facilitate the Information Security's Change Advisory Board CAB meetings.
• Successfully created scripts using PowerShell 2.0 for automating environment.
• Successfully managed SCCM 2007 environment for updating security patches to clients/Pushing SCCM agents to the clients and Monitoring activity and updating records in the DB.
• Review and validate all the teams are participated during the critical changes as per the plan until CR is done.
• Ticket management tools were used to identify, resolve and track incidents. Root cause analysis was also done through ticket management system HP Service Manager/Remedy
• Change management tools were used to notify application owners on any planned or unplanned outages or changes to operating system.
• Design, install and support Microsoft Cluster Service for File and SQL Server services.
• Successfully managed Alerts and resolved using SCOM 2012 Environment. Configured monitoring servers performance/disk performance etc using SCOM 2012 application
• Successfully managed and resolved Priority incident tickets which related to Wintel operations on time to meet SLA.
• Successfully Implemented System Center Service Manager 2012 project to follow ITIL process and created and published Service offerings and Request offerings, Knowledge Management, Problem Management for Wintel Operations team. Successfully deployed and configured Active directory/configuration manager connector AD, SCCM . Also configured CMDB using configuration manager CI connector. Also configured operations manager SCOM connector for alerts solutions. Deployed DW Server for running reports and SharePoint Foundation server for user portal service.
• Evaluate and Review all the necessary documents are attached in the CR and necessary groups are involved as per the CR.
• Participate and Validate in critical changes to ensure start, back out, and finish times are valid as per the plan.
• Installed and configured using SharePoint standard server for self-service portal for SCSM 2012 project.
• Hands on experience in Microsoft VISIO for creating technical diagrams.
• Hand on Experience with mail architecture related to perimeter security, anti-spam, routing, mailbox failover and archiving technologies like Iron Mail/Symantec Enterprise Vault.
• Hands on experience in Microsoft exchange 2007 server administration like checking mail queue and connectivity issue, Journal mailbox configuring and new mailbox/DL creation, updating and adding to respected groups. Working with exchange queue tickets and resolving the tickets as per SLA.
• Taking care of Microsoft exchange cluster and check and monitor health of the server, performance tuning etc.

Confidential

Westborough

Responsibilities and Projects Handled:

• Successfully Involved and completed easytech monitoring project in VMware ESX3.5v environment.
• Successfully completed SAN Array Migration Project -100 plus physical servers migrated from old array to new array EMC -VMX using Power Path Migration Emulator online migration tool.
• Day2day support for incidents/tickets includes dev/QA/Business and other teams.
• IIS Server Support on Windows 2000/Windows 2003/Windows 2008 servers
• Microsoft Radius Server Support
• Microsoft Cluster Server Support Active-Active and Active-Passive
• Microsoft Active Directory/DNS/Exchange Server 5.5 and 2003 Support
• Managing Symantec Endpoint Protection Server across the corporate organization and providing end user support for security compliance.
• Managing Security updates and patches/ applications using Big Fix application
• Day2day work includes assist in problem resolution of escalated IT Helpdesk tickets through Remedy and Service-now application. Create and maintain operational procedures and documentation related to projects and OS tuning, deploy and maintain proper server patches as well as, monitoring, reporting, and alerting solutions for IT systems.
• Hands on experience and day to day support on Quest Active Role Server.
• Successfully implemented and completed the SFTP Server on Windows 2008/Windows 2003/Windows 2000 server environment and successfully did test transferring files from Linux to Windows and Windows-Windows environments. Generated the key pair private and public and configured SFTP Server for password less entry.
• Participating and involving with Root Cause analysis and Incident Management team.
• Hand on Experience with mail architecture related to perimeter security, anti-spam, routing, mailbox failover and archiving technologies like IronMail/Symantec Enterprise Vault.
• Hands on experience in Microsoft exchange 2007 server administration like checking mail queue and connectivity issue, Journal mailbox configuring and new mailbox/DL creation, updating and adding to respected groups. Working with exchange queue tickets and resolving the tickets as per SLA.
• Taking care of Microsoft exchange cluster and check and monitor health of the server, performance tuning etc
• Taking care of Monitoring and troubleshooting the exchange production environment during off hours and taking care of Blackberry server support and patch management.

Confidential

Windows Engineering

Responsibilities

• Extensive experience with the control and flow of networks, Linux operating systems, and their internal workings with hardware and software
• Implemented VMWARE ESX/ESXi environment and documented everything. Using VIC client monitored guest memory, processor utilization.
• Experience in creating technical network requirements from business requirements
• Regulate LAN/WAN network operations, Monitor and maintain network security/stability of servers and clients Troubleshoot and resolve all hardware/software issues.
• Leading Root Cause Analysis team
• Installed and configured IIS6.0 and created Internet as well as intranet website as per project requirement and assigned the permissions.
• Implemented Microsoft ADS on Windows server 2008 and configured RODC for branch office and assigned the roles as per project requirement.
• Installed Microsoft sql server 2000/2003 on windows 2003 server and created the db and assigned the user to access the required Database as per project requirement.
• Involving with product deployment during the release time.
• Hands on experience in Nagios Tool.
• Hands on experience in Sun Identity Manager
• Hands on experience in Sonoa Service Net configurations.
• Day2day support which is includes configuring ADS,DNS as per the requirement and Providing Microsoft Exchange server support and Installed and configured VM'S as per project requirement and assigned vm's to engineering team for their testing and other project work.
• Taking care of Backup using HP Data Protector
• Hands on experience in Sun Identity Manager
• Hands on experience in Sonoa Service Net configurations.
• Hands on experience in IP Routing/Switching
• Hands on experience in Splunk for log analysis.

Confidential

Responsibilities

• Attended Training in Coastal developed applications and deployment - Coastal Training Technologies Corp, Virginia, United States. Jan 2007-March 2007
• Assisted team in India as well as onsite USA for deploying servers, OS, appservers, VMWARE environment for various projects. Coordinating with each team to make project deliverable as scheduled.
• Responsible for India IT as well as coordination with onsite IT team.
• Taking care of Vendor coordination/vendor management, software and hardware, Microsoft and other software license process as per the project requirement etc.
• Implemented Microsoft exchange server2003 across the organization. Configured outlook for every users and implemented OWA for web access.
• Configured and deployed Bugzilla issue tracking tool for various teams to support/monitor/tracking their tasks.
• Build the Corporate infrastructure team and assisted dev,qa, production support team to make deliverable done as schedule.
• Implemented SharePoint for Internal documents managements for dev/qa/IT and other teams.
• Implemented SAV Endpoint Protection across the organization for security compliance.
• Day2day Support involved Microsoft Active Directory,DNS, Exchage support, Incident management, Project discussions, vendor management etc

Confidential

Sr. System Administrator

Responsibilities

• Managing Servers, Desktops, Software licenses, Hardware's across the corporate.
• Regulate LAN/WAN network operations, Monitor and maintain network security/stability of servers and clients Troubleshoot and resolve all hardware/software issues.
• Firewall and VPN Support Net screen, Fortinet 200,300
• Day2day support to Production/Development/QA/business and other teams for various requests.
• Windows 2003,2000 server support
• Bea web logic Server installation, domain creation and configuration support
• Vendor Relationship like ISP/Hardware/Software for any issues.
• Co-ordinate with project managers and Team leaders for Project related issues like software and hardware.
• Support for Visual Source safe/ Source offsite server - remote and local for source control system
• Implemented VERITAS Backup Exec and HP Storage Works Ultrium 460 LTO drive to take backup.
• Implemented Active Directory services on Windows Server 2003.
• Implemented VM Ware and Microsoft Virtual Server Solution for corporate.
• Implemented Certificate Server for SSL Security.
• Day2day support for Installing and configuring Web Logic/Web Sphere app servers for Development and QA team for their various project requirements and support tickets.
• Implemented Bugzilla tool for issue tracking for Development and QA team for their projects.

Confidential

Sr. System Administrator

Responsibilities:

• Installed Net screen -5XT VPN for US Office communication.
• Knowledge in CVS Repository and administration
• Co-ordinate with project managers and Team leaders for Project related issues like software and hardware.
• Installed solaris8 on Intel Platform and configured Samba server for communications between windows and Solaris.
• Installed 64kbps leased line over CISCO 2610 Series Router for Mailing and configured 64kbps ISDN BRI as Backup for leased line.
• Reporting to the US team about day-to-day activities.
• Regulate LAN/WAN network operations, Monitor and maintain network security/stability of Compaq ProLiant ML350,370 range of servers and clients operating in a Windows 2000 servers and windows 2000 Professional server environment. Troubleshoot and resolve all hardware/software issues.
• Vendor Co-ordination, Backup support, Vendor relationship, Antivirus Support.
• Provided technical support to in-house users regarding e-mail connectivity and application support, and database access and firewall issues.
• Installed Microsoft Exchange server 5.5 and configured outlook as Exchange client.

Confidential

Sr. Systems Engineer

Responsibilities:

• Implemented LAN/WAN network connectivity for corporate across the globe.
• Monitor and maintain network security/stability of seven Compaq ProLiant ML370 range of servers operating in a Windows NT environment.
• Troubleshoot and resolve all hardware/software issues, conduct performance tuning of all Compaq servers and the MS Exchange server to significantly improve system efficiency.
• Provide technical support for more than 250 in-house users regarding e-mail connectivity or application support, and occasionally assist UK/Asian offices with database access and firewall issues.
• Established schedules for testing of data integrity on back-up tapes wrote performance benchmarks for each server as well as detailed documentation of all network system operations and applications in use.
• Administration of four Windows NT PDC and BDC Servers.
• Administration of Microsoft Exchange Server 5.5 over NT 4.0 using client outlook 98 on Windows 95 OS.
• Administration of Proxy Server performed over Windows NT 4.0
• Provided support to HP Jet Direct Printers, DNS, DHCP/WINS servers.
• Maintaining Backup/Restore using Windows NT Backup and ARC Serve backup utilities.
• Maintaining CISCO 1600/2100 Series Router for their Bangalore Office Communication.
• Vendor co-ordination, interacting with US Office for remote communication.
• Installed Microsoft Terminal server and clients on Compaq Servers.
• Performed benchmark testing on office machine hardware/software for manufacturers such as Compaq, Toshiba and Hewlett Packard.
• Wrote instruction manuals for the installation of hardware/software for different vendor clients.
• Supervised/directed junior engineers and determined workflow processes to ensure timely completion of all projects within established schedules.

Confidential

Customer Support Network Engineer

Responsibilities

• Provide system and network support for over 20 companies in a multifaceted role.
• Responsible for performing LAN/WAN Management services including planning, designing, configuring, installing Windows NT and Unix servers and Structured cabling.
• Administration tasks like creation/modification of user profiles and security.
• Setup NDS for NT for NT / Novell Netware 5.0 / 3.12 Servers.
• Planning, Designing and implementation of Local Area Networks.
• Install, maintain and administer servers and workstations according to each company's Specifications.
• Install and configure Databases, applications and hardware.
• Installation and service of wide variety of computers and peripherals.
• Perform disk/memory upgrades on Windows and UNIX servers and install peripherals like tape drive and printers.
• Backup and Restore using tape drive configuration for Windows NT, 2000 and 2003 and Unix Servers.
• Installing and configuring PDC, BDC, Member Servers, and Workstations and networking protocols including Switches and Routers.
• Migrating Windows NT domain to Active Directory domain structure.
• Monitor System performance and fine tune for optimum performance on all UNIX and NT servers.
• Providing training for system administrators.