SUMMARY OF QUALIFICATIONS

• Management and maintenance experience of systems such as Windows8, 7, XP Vista
• Exceptional customer service skills with the ability to manage accounts, conduct follow ups in a timely manner, and soft sales
• Proficient with LAN, WAN installation, monitoring, and maintenance
• Analytical and detailed oriented
• Understanding of computer hardware and other operating system's functions
• Knowledge of desktop imaging software to program computer systems
• Experienced with help desk tracking systems
• Excellent knowledge with trouble shooting network printers and resolving Networking Issues
• Assembly of systems and software product documentation, reporting to users of preparation opportunities in business learning center
• Ability to create, maintain, and fix computer systems to enhance speed, efficiency and reliability of operation
• Excellent written and verbal communication skills
• A team player who is able to work independently or within a team
• Multilingual ability to communicate in English, French, and others

RELATED EXPERIENCE

Confidential

Exploring Migration tools feature to upgrade large individual computers user profiles and data from one operating system to Windows7, installing AON Company application, Microsoft Office, Lotus application, Favorites, Documents and setting up their new system, Update new Security, user ID and activation of user's right to demonstrate costumer acknowledge new operating system. Provide the best information about the new operating system over the phone when needed.

People TO GO deliver your next IT service

Confidential

• Perform hardware discovery activities to find out hardware information from users - Run script for backup data - Install Window7 with USB corporate image - Perform Post-imaged configuration activities on the computer - Use Active Directory to search for users and reset passwords - Troubleshoot computer hardware issues, such as, replace faulty laptop keyboards
• Add memory RAM for laptops and desktops, and replace hard drives and screen - Deploy and configure computer to users and help set up docking station, dual monitors - Organize cables and computers in the work area - Deploy and install new hardware from service request to users, such as, monitors, USB hubs, dock stations. Centrally manage data migration Deployment. Preserve users' data and personal settings provide ongoing data access for users Mitigate Network impacts.

Kwik Fix Computer Solutions

Confidential

• Server Installation Managed and Monitored Services Support Data Backup, Data Recovery, Windows Software Installs and Setting up new system including Windows Server 2010. Desktop Support to provide the client needs and assistance to the end user and answering the phone from client calls to provide assistance in costumers needs. Helping the end users, Troubleshooting software or application issue, change or set up the new user ID or password.
• Help Desk to costumer call for troubleshoot Software, application issues
• Desktop, Laptop, System Diagnostics / Troubleshooting
• Virus Spyware Removal, Internet Security, Performance upgrades.

Buy Kool Computers

Confidential

Reinstall Windows Upgrade, Laptop screen, motherboard, HDD, RAM, all parts replacement, and System Diagnostics. Virus, Spyware removal, fixes costumers troubleshooting. Help the costumer need over the phone and provide appropriate guides and support.

RCTech Computer OUTREACH

Confidential

Renewed Computer Technology Laptop, Desktop Windows Microsoft Application Deployment, Make over System Analysis, Modern Environment Development, Hardware upgrades, Existing Application Data Protection Back-up Solutions.