SUMMARY

• Organized, goal-oriented professional with over seven years of software development experience. with strong design and programming skills.
• Over six years of experience as a salesforce.com CRM and Force.com platform developer and administrator.
• Acquainted and well versed with CRM processes like sales, marketing, customer service and customer support, business processes and recommended solutions to improve their processes using SFDC.
• Proficient in data migration from traditional applications to salesforce using data loader utility.
• Significant experience with Controllers and Triggers, Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox environments.
• Experience working across various SFDC implementations covering sales cloud and service cloud.
• Excellent knowledge of all phases of SDLC with expertise in requirement gathering, analysis, designing, development and testing.
• Experience with SFDC integration using Web Service and Apex programming, Salesforce.com.
• Extensive experience in activities related to SFDC, saleforce.com setup, configuration, customization, administration, data migration and deployment of applications to Force.com platform for large user groups.
• Experience in database design: wrote Stored Procedures, Functions, DDL and DMLSQL queries.
• Self-motivated, capable of rapidly learning new technologies and processes and successfully applying them to the projects and operations.
• Excellent communication and interpersonal skills. Ability to work effectively in both team and individual environments.

SKILLS

EXPERIENCE

SalesForce Developer/Administrator

Confidential

Confidential a global insurance and investment organization providing property and casualty insurance solutions to business and industry. Starr provides property, casualty and accident and health insurance products as well as a range of specialty coverages including aviation, marine, energy and excess casualty insurance. Starr Companies also provides a broad spectrum of insurance-related services, including claims handling, settlements, reinsurance, risk assessment, and loss control.

• Used sales force automation for sales lead management, opportunity management, account and contact management, approvals and Workflow.
• Designed and deployed the custom objects, custom tabs, entity-relationship data models, validation rules, Workflow rules, auto-response rules, page layouts, components, visual force pages to suit to the needs of the application.
• Developed and supported the customer support portals to support eservices and CRM customer support.
• Developed and deploys ad hoc salesforce.com reports and dashboards.
• Created Workflow rules, approval process and validation rules.
• Involved in data mapping and migration of the data from the legacy systems to the salesforce.com objects and fields.
• Involved in querying salesforce tables using SOQL and SOSL queries using force.com explorer.
• Customized page layouts for opportunity, contacts and accounts depending upon the user roles and groups.
• Modified the page layouts and setting the record types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Managed page layouts, fields, and system interface/capabilities.
• Maintained the data entry standards and data integrity process.
• Built and monitored the standard analysis and reporting for marketing campaigns.
• Experienced with maintain user roles, security and profiles.
• Created and managed the Workflow rules, field updates and email alerts.
• Involved in mass imports and exports of the data.
• Developed and configured various reports and report folders for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force Pages, Component Controllers , Data loader, HTML, Java Script, Workflows Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

SalesForce Developer/Administrator

This application was developed for a client of Godaddy' s to help the salesforce to work effectively to improve the company's business and customer satisfaction. It is used to generate customized business proposals for their clients with all of the details. The application takes care of the day-to-day activities and maintained their opportunities, accounts, activities and contacts.

• Maintained multiple user roles, security, profiles, Workflow rules, etc. Supported and trained new end users on the salesforce.com application.
• Customized different page layouts and assigned them for different profile users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among the objects.
• Worked on various salesforce.com customizations, standard objects and created the customized business objects screens and views.
• Developed and configured dashboards, reports and report folders for different user profiles based on the need in the organization.
• Customized user roles, role hierarchies, profiles and shared the settings to ensure that the protected data is available only to the authorized users.
• Designed and deployed the custom objects, custom tabs, validation rules, auto-response rules, page layouts and visualforce pages to suit to the needs of the application.
• Configured Workflows and approval processes to enhance business logic.
• Used picklists, dependents picklists and recorded types to enforce the data quality.
• Created queues, public groups and email templates.
• Wrote the SOQL and SOSL statements within custom controllers, extensions and Triggers.
• Used the data loader for inserts, updates, and bulk import or export of data from the salesforce.com subjects. Used it to read, extract and load data from comma separated values CSV files.

Environment: Saleforce.com platform, SFDC, Apex Language, Visualforce pages, component and controllers , Pages, Data Loader, App exchange, S-Controls, HTML 5, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Customer Portals, Eclipse IDE Plug-in, Windows XP.

• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Confidential is a desktop virtualization, application virtualization, server virtualization, application networking, cloud computing and software as a servicing offering that radically simplified computing for millions of users, delivering applications as on on-demand service to any user in any location on any device.
• Performed the roles of salesforce.com developer and administrator in the organization.
• Interacted with the salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Worked with the data loader for loading the attachments into salesforce.com, related to objects like accounts, contacts, opportunities, and activities.
• Worked with various salesforce.com objects like accounts, contacts, leads, campaigns reports, and dashboards.
• Developed various custom objects, tabs, components and visual force pages.
• Added, configured Workflow rules, time triggered Workflows, email templates resulting into an effective Web to lead communication with customers and partner portals.
• Developed custom objects, custom reports and configured the analytic snapshots to dump the data on a regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and Workflow rules wherever necessary.
• Developed Apex classes, controller classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

• new end users on the salesforce.com application.
• Confidential is a dominant force in the power back up energy sector in India. It started with manufacturing inverters which changed the age old paradigm and converted the inverter industry into a highly technically advanced sector.
• Worked on various salesforce.com customizations, standard objects and the creation of the customized business objects, screens and views.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Customized different page layouts and assigned them for different profile users.
• Imported data by mapping to business objects in CRM system using Apex data loader and Import/Export wizard.
• Maintained multiple user roles, security, profiles, Workflow rules, etc. supported and trained
• Developed and configured dashboards reports and report folders for different user profiles based on the need in the organization.
• Customized user roles, role hierarchies, profiles and shared the settings to ensure that the protected data is available only to the authorized users.
• Designed and deployed the custom objects, custom tabs, validation rules, auto-response rules, and page layouts to suit to the needs of the application.
• Configured Workflows and approval processes to enhance business logic.

Environment: SaleForce.com platform, Sales cloud, HTML, Visual Force, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, VisualForce Controllers Workflow and Approvals.

• Confidential the industry-leading technology providers, Bodhtree delivers best-in-class solutions that are tailored to meet the needs of global SMBs and Fortune listed organizations. With extensive domain and technology expertise, our solutions integrate seamlessly within existing IT infrastructures, ensuring optimal business performance and maximized return on technology investments.
• Worked with various salesforce.com objects like accounts, contacts, leads, campaigns, reports, and dashboards.
• Designed and deployed the custom objects, custom tabs, validation rules, auto-response rules, page layouts, visual force pages to suit to the needs of the application.
• Configured Workflows and an approval process to enhance business logic.
• Maintained multiple user roles, security, profiles, Workflow rules, etc. Supported and trained new end users on the salesforce.com application.
• Imported data by mapping to the business objects in the CRM system using Apex data loader and import/export wizard.

Environment: SaleForce.com platform, Sales cloud, HTML, Visual Force, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, VisualForce Controllers Workflow and Approvals.

Confidential Limited is the holding company for the financial services businesses of the Bajaj Group. It's insurance joint ventures with Allianz SE, Germany namely Bajaj Allianz Life Insurance Company. Limited and Bajaj Allianz General Insurance Company Limited are engaged in life and the general insurance business respectively. Its subsidiary Bajaj Finance Limited is a non-banking finance company engaged in consumer finance, SME finance and commercial lending. Bajaj Financial Solutions Limited, a wholly owned subsidiary of Bajaj Finserv Limited, is engaged in wealth advisory business.

• Worked with the various salesforce.com objects like accounts, contacts, leads, campaigns, reports, and dashboards.
• Designed and deployed the custom objects, custom tabs, validation rules, auto-response rules, and page layouts to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among the objects.
• Configured Workflows and the approval process to enhance business logic.
• Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the Salesforce.com application.
• Imported data by mapping to business objects in CRM system using Apex data loader and Import/Export wizard.

Environment: SaleForce.com platform, Sales cloud, HTML, Visual Force, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, VisualForce Controllers Workflow and Approvals.

• Setup, maintained and managed the user accounts and groups.
• Installed, upgraded and administered the operating systems and applied patching and packages for applications.
• Confidential services industry, our experts focus on the industry's unique issues to deliver real value and create a competitive advantage.
• Scheduled the automatic repetitive jobs using commands, and shell scripts with Corntab.
• Installed and maintained the desktop workstations, printers and peripherals locally and remotely.
• Windows server 2005 and 2008 environment.
• Configured/assembled/troubleshoot the desktop PCs/Laptops.
• PC and laptop data migration.

Environment: MS SQL Server 2005/2008, SSIS, MS Access, MS Visio, XML, SQL Profile.