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Desktop Technician Resume Profile

Summary:

  • Self-motivated employee with exceptional interpersonal and communication skills.
  • Able to adapt to constant change and to manage multiple priorities with ease.
  • Skilled in working effectively as a team member or alone with minimal supervision.
  • Knowledge of Windows 7, XP, Vista, Microsoft Office, IBM Lotus Notes, Active Directory, Computer Associates Unicenter Software Delivery and Remote Connection, and over 30 years experience with PC building, repair and troubleshooting.

EXPERIENCE

Desktop Technician

  • A Senior Desktop Technician involved in resolving a myriad of Desktop Computer issues on an Enterprise Network.
  • Training Help Desk and other Desktop Technicians on how to help remediate computer break fix issues.
  • Imaging and follow up support/troubleshooting for CSC refresh PC's and Laptops.
  • Resolving any Help Desk tickets assigned to me, most related to software troubleshooting.
  • Us Army Infantry, Administration, and Computer Support

Notable Accomplishments

  • Completed the Citrix Administrator training course for Citrix environments for Citrix 6.5 Xenap.
  • Actively involved with Computers, Networking and PC building and repair since 1985, including building and troubleshooting PC's for family and friends.
  • Over 18 years in the US Army

Current Job Specialties

  • In my current position I am the Primary support for a myriad of unique programs in support of a ship building company :
  • Installing and configuring CAD Programs like Autocad, MathCad and Catia
  • Installing and supporting numerous programs for designing and testing the water flow and noise levels around different ship designs such as ShipFlow, Multiframe, and ShipWeight,
  • The Flight Department flight scheduling software, FlightPak
  • The ATS HR and Medical reporting software for workers compensation and OSHA reporting
  • Microsoft Office and Access Databases connecting through ODBC to Oracle databases.
  • Cost management tools such as Artemis CostView and ProjectView, and DELTEK software Winsite, PM Compass,
  • Desktop Support for any software or hardware break fix on the desktop computers at Bath Iron Works

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