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Software Program Manager Resume Profile



  • Consultant, Instructor, Sr. Agile Coach, SAFe Program Consultant, Software Program Manager
  • Certified ScrumMaster Certified safe program consultant Enterprise Agile Coach
  • A leader in software development and project management offers 12 years experience using Agile, Scrum, Six Sigma, Seven Step, rapid programming, and extreme programming methodologies. Excels in managing multiple project teams within an organization and working with external stakeholders. Also offers 18 years experience in IT program/project management, product management, IT engineering, and team leadership. Excels in client relations and customer service.
  • Core Strengths
  • Software Development LifeCycle Project/Program Management Business Integration Scrum Agile Methods
  • SharePoint Administration Scaled Agile Framework Data Center Management IT Engineering Agile Release Trains
  • Software/Application/Process Implementation Product/Software Development Team Leadership Quality Assurance

Select Career Highlights

  • Led engagement for TekSystems Agile transformation effort for Plano Bank of America corporate offices
  • Led engagement for Eliassen Group's Agile transition effort related to the Capital One/ING Direct merger.
  • Drove quality assurance and served as Agile coach for the State of Idaho's innovative, multimillion-dollar online health care and benefits fulfillment system that was used as a example for operations nationwide.
  • Named on a US Patent and nominated for Engineering Excellence Award expedited product development, reduced customer escalation 40 , decreased support costs 30 , and improved customer satisfaction 25 .
  • Developed and built the MS Project Server delivery system for several divisions of Microsoft that resulted in synergy between 26 different teams and building a cascading release train system for the tools and online division
  • Delivered 99.99 system uptime during 24 consecutive monthly releases and 4 consecutive bi-monthly releases for Microsoft projects covering ticketing systems, issue management, and design change requests in SharePoint.
  • Designed and developed a Trade Secret and Intellectual Property portal for Microsoft that obfuscated ideas and trade secrets and protected them during discovery by sequestering them under attorney client privilege.

Professional Overview


  • Led the Agile Transformation for 4 technology divisions
  • Led the first ART Agile Release Train effort
  • Served as Senior Agile Coach, Scrum Master and Trainer in support of multiple teams
  • Educated teams from ground zero to begin their Agile work
  • Led teams through Iteration 0 planning, architecture, design and backlog planning for their products.
  • Continue to be the trusted advisor to VP level staff to assist middle management in their Agile journey
  • Coach teams through a minimum of 3 iterations hands on then moving to advisor after this


  • Served as Enterprise Agile Coach in support of multiple teams
  • Organized and coordinated the 2nd SAFe Release Train for Cisco
  • Worked with 4 teams to build and norm their teams during the Sprint 0 work model the scrum master role for team
  • Providing ongoing management coaching to remediate the primary impediments to adoption


Senior Agile Coach for Capital One/ING

  • Served as Senior Agile Coach in support of multiple teams working on an Agile transition partnered with management to resolve issues related to dependencies between teams.
  • Ensured technical environment and team knowledge was in place to ensure projects complied with Agile methods.
  • Excelled in delivering team training in a manner that generated high audience engagement and mastery.
  • Resolved impediments from outside the team environment and worked with line manager to prepare the technical environment necessary for team success.


Department of Health Welfare

  • Facilitated the planning, execution, and follow-through work for the new online health care and benefits fulfillment system funded via the Affordable Care Act and private grants .
  • Coached team members on Agile processes, redefined baselines in process for optimal performance, identified and corrected process gaps, and enable continuous improvement efforts.


  • Focused accomplishments on project mentoring with Scrum and Agile processes using VSTF and TFS for Scrum Teams enabled reporting via SharePoint and weekly executive updates.
  • Advised the Western Electricity Coordinator Council and Western Interconnection Synchrosphasor Program on efforts to install more than 300 new or upgraded Phasor Measurement Units PMU to correctly identify and analyze system vulnerabilities in real time while also detecting disturbances on the built electric system in the US.


Senior Engineering Manager Quality Assurance Specialist

  • Served as ScrumMaster and Agile SME for multiple internal projects that enhanced the resolution of issues for various business roles in the field.
  • Oversaw the Microsoft Project Server framework setup for all projects, including ticketing systems, issue management systems, and design change request management systems in SharePoint and VSTF visual studio team foundation server.
  • Designed and built out the MS Project server systems for several divisions within Microsoft that resulted in team synergy across divisions for Agile/SAFe release train systems
  • Facilitated changes to business processes and improved accountability to mitigate customer concerns while adding an elevated escalation and resolution path that crosses all business divisions lifted revenue 6.5B as a result.
  • Innovated systems using a service oriented architecture that built portals spanning disparate systems, collocated non-rationalized data, and rapidly developed prototypes for key stakeholders.
  • Earned the Senior Vice President Gold Star Award for significant financial impact in 2010.
  • Completed prototype work for a customer ecosystem visualization tool that encompassed support, license agreements, reciprocal deals, and critical escalations for POC sales.

Data Center Manager, Confidential

  • Served as the change agent for WDIG Data center operations building standardized processes and implementing standards across all business lines for server setup, provisioning and administration.
  • Served as the lead for the architecture and planning of the Las Vegas datacenter Pirates of the Caribbean online game systems . Setup 343 servers from bare metal implementation and provisioning in under 90 days.


Lead Program Manager

  • Served as SharePoint administrator for communications and solutions integration during the consolidation of services for Windows completed early survey development and provided 64 bit support.
  • Completed advanced search and indexing solutions and provided both portal administration and solutions integration during the lifecycle for Vista beta feedback.
  • Career Note: Other relevant experience includes consulting positions with Hofstra University on network analysis and architecture, Western Wireless on operations and systems architecture, Costco on enterprise security networking practices, AT T on fraud management systems, and Walt Disney Corporation on data center operations.

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