Customer Service Consultant Resume Profile, NY - Hire IT People

SUMMARY OF QUALIFICATIONS

Provide high-level technical support by managing, configuring, and troubleshooting networks, resolving desktop hardware and software issues, and maintaining IT infrastructure. Strong interpersonal and communication skills support effective team management and interaction with supervisors, colleagues and customers.
Working knowledge of Windows Server 2008, Windows XP, Windows Vista, and Windows 7
Proficient with Microsoft Office applications
Strong analytical and problem solving skills, with attention to detail
Ability to conduct research and monitor progress on projects
Excellent time management skills
Experienced in developing and delivering training presentations
Enthusiastic, focused, motivated, dependable, and goal-oriented

EXPERIENCE

Confidential
Completed a 90-hour unpaid internship during which several projects were assigned, including: Configuring eighteen iMac computers in a lab environment to operate with a Windows Active Directory network printer, and conducting research and summarizing information regarding potential solutions to system issues encountered when migrating user profiles from Novell Netware to Windows Active Directory environment
Perform special projects and other duties as assigned
Work collaboratively with the Service Desk staff and Classroom Support group to provide end-user support on a campus-wide basis
Provide software support and re-image desktop and laptop computers as needed
Repair and perform hardware upgrades on desktop and laptop PCs as needed in order to facilitate software deployment across the network
Recently configured and deployed 110 new Dell Optiplex 780 workstations
Create and administer security groups for the deployment of network printers in Windows Server 2008 Active Directory environment
Serve in rotation as primary on-call member of the Systems and Administration group, with responsibility for managing server health using VMWare VSphere Client and Remote Desktop Connection and monitoring/resolving service desk tickets in the Systems Admin queue
Technology and Customer Service Consultant

Confidential

Sales Support Specialist

Installed and operated computer equipment and software, including troubleshooting printer and network connectivity issues
Handled incoming customer phone calls and logged customer information in computerized database
Used internet resources, other media, and referrals to identify potential clients and sales opportunities
Prepared quotes, bid packages, and proposal materials using Microsoft Office

Confidential

INTUIT DST Site Manager

Created training and sales meeting presentations using Microsoft PowerPoint
Developed and delivered training on subject matter including QuickBooks Accounting software features and functionality, sales process, use of SIEBEL customer resource management application, and features and functionality of Numara TrackIt Help Desk Management software
Maintained consistent performance levels which met or exceeded specified metrics
Supervised a team of 12 to 35 sales agents, coordinated operations, and submitted daily reports using Microsoft Excel, Word and Outlook in a call center environment

Confidential

Sales Representative

Handled all aspects of sales negotiations, agreement terms, and order fulfillment
Delivered in-home sales presentations of home improvement products
Led sales meetings and assisted with managing the branch office
Trained new sales representatives in class room and field settings

Confidential

United Methodist Pastor