SUMMARY OF QUALIFICATIONS

• Provide high-level technical support by managing, configuring, and troubleshooting networks, resolving desktop hardware and software issues, and maintaining IT infrastructure. Strong interpersonal and communication skills support effective team management and interaction with supervisors, colleagues and customers.
• Working knowledge of Windows Server 2008, Windows XP, Windows Vista, and Windows 7
• Proficient with Microsoft Office applications
• Strong analytical and problem solving skills, with attention to detail
• Ability to conduct research and monitor progress on projects
• Excellent time management skills
• Experienced in developing and delivering training presentations
• Enthusiastic, focused, motivated, dependable, and goal-oriented

EXPERIENCE

• Confidential
• Completed a 90-hour unpaid internship during which several projects were assigned, including: Configuring eighteen iMac computers in a lab environment to operate with a Windows Active Directory network printer, and conducting research and summarizing information regarding potential solutions to system issues encountered when migrating user profiles from Novell Netware to Windows Active Directory environment
• Perform special projects and other duties as assigned
• Work collaboratively with the Service Desk staff and Classroom Support group to provide end-user support on a campus-wide basis
• Provide software support and re-image desktop and laptop computers as needed
• Repair and perform hardware upgrades on desktop and laptop PCs as needed in order to facilitate software deployment across the network
• Recently configured and deployed 110 new Dell Optiplex 780 workstations
• Create and administer security groups for the deployment of network printers in Windows Server 2008 Active Directory environment
• Serve in rotation as primary on-call member of the Systems and Administration group, with responsibility for managing server health using VMWare VSphere Client and Remote Desktop Connection and monitoring/resolving service desk tickets in the Systems Admin queue
• Technology and Customer Service Consultant

Confidential

Sales Support Specialist

• Installed and operated computer equipment and software, including troubleshooting printer and network connectivity issues
• Handled incoming customer phone calls and logged customer information in computerized database
• Used internet resources, other media, and referrals to identify potential clients and sales opportunities
• Prepared quotes, bid packages, and proposal materials using Microsoft Office

Confidential

INTUIT DST Site Manager

• Created training and sales meeting presentations using Microsoft PowerPoint
• Developed and delivered training on subject matter including QuickBooks Accounting software features and functionality, sales process, use of SIEBEL customer resource management application, and features and functionality of Numara TrackIt Help Desk Management software
• Maintained consistent performance levels which met or exceeded specified metrics
• Supervised a team of 12 to 35 sales agents, coordinated operations, and submitted daily reports using Microsoft Excel, Word and Outlook in a call center environment

Confidential

Sales Representative

• Handled all aspects of sales negotiations, agreement terms, and order fulfillment
• Delivered in-home sales presentations of home improvement products
• Led sales meetings and assisted with managing the branch office
• Trained new sales representatives in class room and field settings

Confidential

United Methodist Pastor

• Served congregations in North Cohocton, Minoa, and North Syracuse, New York
• Managed and developed church program and planning
• Primary role included weekly public speaking and teaching
• Supervised members of church staff, including hiring, training, and development
• Responsible for budget planning, financial oversight, and reporting