PROFESSIONAL PROFILE

• Extensive experience demonstrating consistent success as an administrator and educator for professional development and higher education programs.
• Seasoned in conceiving and building programs from the ground up through proven competencies in administration, project management, and staff development.
• Provide technical expertise in the integration of technology for traditional, online, hybrid and web-enhanced learning.
• Proven ability to learn systems/products to convert knowledge into effective training materials and programs.

EDUCATION

Confidential,University 2007-2008

Confidential, Universit 1997-2003
Bachelor of Arts in Computer Science

CERTIFICATION/LICENSURE

NYS Department of Education, Albany, New York 2010
New York State Registered Business School Full Teaching License

Microsoft Corporation 2006
Microsoft Certified Trainer
Microsoft Certified Desktop Technician
Master Instructor for Microsoft Office 2003 and 2007

NetCom Information Technology, New York, New York 2006
Train-the-Trainer (CTT+) Certification

Coalition of New York Career Schools, Albany, New York 2005
Methods of Occupational Instruction

ACCOMPLISHMENTS

• Instrumental with securing over $300,000 of funding for eLearning development with the City University of New York (CUNY) and the New York City Office of Child Support Enforcement (OCSE) training project.
• Designed, managed and implemented the first of its kind, New York City Workforce1 Technology Center for NYC community members seeking job readiness skills and Microsoft Office certification.
• Designed and implemented a Microsoft Office certification training program for all State University of New York (SUNY) Advance Technology Training and Information Networking (ATTAIN) Labs throughout New York State.
• Assistive Technology presenter at the 1st Annual United Cerebral Palsy of New York City TechWorks Conference.
• Designed, managed and executed the Cross Island YMCA Computer Learning Center from a $60,000 grant awarded by Senator Padavan.

ADMINSTRATIVE EXPERIENCE

Confidential,New York 2010 - Present
eLearning and Program Development Specialist

• Promoted from Curriculum Developer/Trainer to eLearning and Program Development Specialist in 2012.
• Oversee the conceptualization, development, and layout of the appropriate technical infrastructure required to deliver digital eLearning content to OCSE staff.
• Consult with OCSE management to conduct eLearning and development needs analysis that identify required knowledge and skills of staff and supervisors needed to perform at or above OCSE performance standards.
• Provide professional consulting that creates measurable performance solutions, long-term growth and development for OCSE employees.
• Maintain productive relationships with project stakeholders including representatives of New York City agencies, University administrators, faculty, staff, and independent contractors.

Confidential,New York, NY 2008 - 2010
Education Manager

• Promoted from Strategic Operations to Education Manager in 2009.
• Work closely with executive management to define project scope, goals, and deliverables to New York City Department of Small Business Services.
• Designed and implemented operational diagrams, informational materials, orientations, citywide events and workshops that support the mission and performance outcomes.
• Analyze training materials for effectiveness and develop recommendations and plans for building the most appropriate content and approach with ongoing development and revisions.
• Provides technical expertise with the integration of SmartBoard, audio, and video for all workforce development workshops at the NYC Workforce1 Transportation Center, Queens Workforce1 Career Center, and NYC Employment Works.
• Grant funded position ended in June 2010

Confidential,New York, NY 2006 - 2009
Director of SUNY ATTAIN Lab

• Promoted from ATTAIN Lab Manager in 2007.
• Provided managerial and administrative oversight for lab operations and training initiatives.
• Develop and deliver ATTAIN project progress reports, proposals, requirements documentation, and presentations to satisfy grant requirements from OTDA and SUNY.
• Executed efforts for open houses, recruitment events and additional outreach initiatives throughout the five boroughs of New York City.
• Served as Chair of the Community Advisory committee to bridge the digital divide for low income communities.
• Grant funded position ended in Oct 2009

United Cerebral Palsy of New York City, New York, NY 2003 – 2005
Senior Technology Specialist

• Managed, hired and mentored training specialists and administrative staff.
• Designed and executed assistive technology training programs that support and enhance New York City’s Technology Related Assistance for Individuals with Disabilities (TRAID) policies, goals, and customer service standards.
• Received and managed requests and instructions from executive office and ensured timely execution.
• Exceed quarterly goals with written reports sent to New York State Office of Temporary and Disability Assistance to satisfy grant requirements.

Confidential,New York 1998 - 2002
Director of Learning Center

• Promoted from Computer Trainer in 2000.
• Monitored YMCA Learning Center project for quality, budget, & deadline compliance.
• Hired, trained and supervised professional staff of ten full/part time employees.
• Handled all advertising, outreach and public relations for Learning Center.
• Prepared sales forecasts and annual operating budgets.

ELEARNING/TRAINING EXPERIENCE

Confidential,New York 2010 - Present
eLearning and Program Development Specialist

• Develop curriculum, deliver instructor-led/online training, and support the management of CUNY and NYC OCSE training program.
• Use innovative learning methodologies such as case studies, engaging stories, motivating scenarios, and games to reflect content, audience, and business needs.
• Courses taught:
• Borough Offices Foundations 101C: Caseworker Track, 28 hours
• Fiscal Foundations 101C Part 1, 35 hours
• Fiscal Foundations 101C Part 2, 31 hours

Confidential,New York, NY Seasonal 2010
Adjunct Faculty

• Courses taught:
• Accounting Fundamentals, 3 credits
• QuickBooks Pro 2010 Level 1-3, 3 credits
• PeachTree 2010 Level 1-3, 3 credits

Confidential,Flushing, NY Seasonal 2006 - 2009
Adjunct Faculty

• Courses taught:
• NET 103: Internet for Office Professionals, 3 credits
• SCI 100: Environmental Science, 3 credits
• DOW 100: Introduction to Windows and Word Processing, 3 credits
• MSO 100: Introduction to Microsoft Office 2007 in the Workplace, 3 credits
• MWW 112: Microsoft Word, 3 credits

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Dynamic Linx, New York, NY Seasonal 2007 - 2009
Corporate Trainer

• Design and deliver customized technology trainings in MS Office, Adobe, and Monarch for 1199SEIU employees.
• Produce and execute instructional and eLearning training based on ADDIE instructional design model.
• Course taught:
• Basic, Intermediate and Advance Level Monarch Pro

Confidential,New York, NY Seasonal 2006 - 2008
Corporate Trainer

• Design, develop, and deliver core technology training curriculum in MS Office to the NYC Department of Citywide Administrative Services (DCAS) and other corporate organizations.
• Conduct highly effective computer training that incorporates various adult learning methodologies and principles of pedagogy.
• Courses taught:
• Microsoft Office 2003 (Word, Excel, PowerPoint, Access) Level 1 - 3
• Microsoft Office 2007 (Word, Excel, PowerPoint, Access) Level 1 – 3
• Computerized Accounting: QuickBooks Pro Level 1 - 2

TECHNOLOGY

• Microsoft Office 97-2010
• Microsoft Project 2003-2010
• QuickBooks Pro 2005-2010
• PeachTree 2005-2010
• Windows XP-10
• Monarch Pro 11
• Adobe Captivate 3-5.5
• SharePoint
• ASSETS
• CSMS
• UCMS
• WMS
• LexisNexis
• Accurint
• HRA One Viewer
• HHS-Connect

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• American Association for Adult and Continuing Education (AAACE)
• Association for Computing Machinery (ACM)

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