SUMMARY
Initiating an opportunity where my customer service and administration skills can be utilized to improve an organization. Deliver expertise in client relations, retail, manufacturing, transportation, and commercial business lines.
HIGHLIGHTS OF QUALIFICATIONS

• Administration Operations: Project Management, Correspondence and Database management; coordinate, schedule meetings, filing records, send, receive, and sort mail/UPS ext. Creation of brochures and flyers. Data-entry and analyze reports. Draft, revise, and proof read documents. Written correspondence.10-key-7500+. 45wpm.
• Customer Service/Sales Support: Problem solving, order review and shipping management; conduct and close service request; sales tracking, reporting, and marketing. Increase company’s revenue.
• Team Leader/Trainer: Experienced in successfully operating a business unsupervised; leading teams, delegating work, enforcing policies and ensuring assigned tasks are completed. Motivated and lead 15+ employees.

• Communications: Polished telephone skills. Experienced business writer and proofreader.
• Accounting/Inventory: Skilled in verifying over 500-piece orders; accountable for cash and credit transactions. Cash out drawer ($1,000+). Responsible for inventory adjustments for noted discrepancies. Handled lite A/P and A/R relations.

• Financial/Budget Administration: Budget oversight, expense tracking, and purchasing office supplies.
• Operation: Pallet jack and handheld tools. Distributing mail, mail stamp machine and fax. Copier, scanner, printer, and Digital Voice Editor 3.School bus.

• Computer Skills: Microsoft Office 2003, 2010 including: Excel, Power Point, and Outlook. SharePoint, Access, QuickBooks, Internet, One-Site, and SAGE. Adobe Acrobat, Lotus, IDX, and Java Script. SAP, KANTECK, and Trans Arizona.
• PROFESSIONAL EMPLOYMENT

Confidential,05/ 2012-present Raleigh, North Carolina

• Sourcing Specialist: Responsible for sourcing candidates through in-depth analysis of job skills, knowledge, and career level to match qualifications and fulfill the requirements for each job opportunity for our Client(s). Recruiter for Microsoft: Technical, Coordinator, Sales, Paralegal, and Entry-level to Executive Administrative openings. Create and manage all ad generations and job postings, engage recruiters and managers to understand profiles of current and future needs, develop recruiting strategies designed to identify qualified candidates for Entry-level to Executive level openings through various recruiting tools, and utilizing electronic processes in recruiting and placement to maximize efficiency while saving time. Generate a pipeline of highly qualified candidates at various levels to fulfill open positions, download multiple resumes to maintain and ensure the data integrity of Applicant Tracking System (Volt Track), clean/update data as needed, target the most qualified candidates and screen resumes to identify potential matches, assisted with the design of a sourcing strategy to uncover both passive and active candidates through existing and new sources in order to maintain an effective pool of candidates; utilize various resources to develop contact lists for direct recruiting initiatives, worked closely to recruiter manager on high level projects to assure deadlines were met successfully. Executed interviews over the phone, provided job details via Outlook email- sending mass emails to candidates (BCC); formatted candidates resume, prepared and submitted “submittals” for qualified candidates, provided excellent relationship-building skills with proven ability to communicate with candidates, gain the ability to rely on experience and judgment to plan and accomplish goals, resolved issues efficiently and effectively. Set up interviews, distribute assessments to gain knowledge of candidate skill sets, generated candidates test scores, Calculated Bill Rate, Direct Labor, and Mark Ups to assure client budget do not exceed requested amount. Trained new employees and assisted HR Manager/Operations Team by successfully selecting candidates for In-house positions.
• Confidential,03/2009-04/2012 Raleigh, North Carolina
• Bus Driver: Responsible for obtaining a CDL P/S Endorsements to drive a school bus for Wake County Schools; prepared daily reports for children attendance, bus pre-trips, clean up, mileage, and fueling. Drove children K-5- 12th grade to and from school, drove different routes as directed, and assisted with clean outs for 15+ school buses for bus inspections.
• Confidential,06/2009-09/2009 Garner, North Carolina
• Leasing Specialist: Showed apartments, leased apartments, market off-site, processed and closed out work orders, created and organize new and current resident(s) file, post rents, post and updated advertisements accounts, shopped competitors and created/updated surveys, displayed market accessories to promote property; including: signs, balloons, and flyers. Processed renewals, processed applications by running credit, rental, and criminal background reports, prepared welcome kits, prepared lease agreements, walk property to assure all guidelines were followed, and assisted in special projects.

Confidential,12/2008-04/2009 Garner, North Carolina
Tax Preparer: Prepared income taxes for individuals and small businesses, itemized taxes, interviewed clients to obtain taxable income and deductible allowances, reviewed tax documents and applied each tax return to appropriate database file to generate accurate results. Applied discounts, verified taxes owed to NC State and IRS, generated preparation fee and applied discounts when approved. Audit taxpayer’s files prior to shipping documents to IRS, executed amendments on taxes, answered question regarding taxes, and assisted with phone calls.

• Confidential,08/2007-02/2008 Raleigh, North Carolina
• Customer Care Agent: Assumed responsibility in assisting members with their Medicare plan operated in an inbound/outbound call center. Enrolled members into Medicare part A, B, C, and D plans, processed billing, guided members through online and phone activities for physician guidance, medication review, expenses, and pharmacy issues. Processed medical claims, provided overrides and authorizations on prescription drugs, explained “Explanation of Benefits” and updated demographic information utilizing IDX.

Confidential,05/2005-05/2007 Raleigh, North Carolina

• Workflow Administrator/Inventory Control: Responsible for redirecting all product placements, then submitting to forklift drivers for deliverance, investigate loss product, evaluated all updated changes made to SAP reflecting product movement, maintain BIN management activities, process SAP stock movement transactions, provided strong attention to detail skills to analyze reports and interpret the results, utilize excellent intermediate Excel skills to run reports and query multiple linked spreadsheets, utilizing SAP to monitor and review the workload within the warehouse, highlighting potential areas of congestion and communicate with the Supervisor to redistribute the tasks, and reported low stock or missing bins to warehouse supervisor and forklift drivers.
• Shipping Administrator/Team Leader: Trained, lead, and directed 15+ employees on picking and packaging procedures, prepared, signed off and processed all shipping documents through FedEx, UPS and Canada carriers, assistance in freight loading and unloading, audit orders for completion and accuracy, evaluated pickers, generated daily production and activity reports along with developing spread sheets for back up, managed/operated the shipping doc unsupervised, provided feed-back on order status and employee productivity to generate better results, expedite, scheduled and track shipments, maintain direct contact with clients and supervisors to provide accurate details regarding order status, coordinated meetings, recorded picker’s attendance, and assisted warehouse supervisor with special projects.
• Picker/Auditor/Assembler : Kept merchandise stock and organized, audit orders for completion and accuracy, tracked all work orders by utilizing a RF scanner and paper/pen, assisted in assembling product, assisted in cycle counts, assisted in loading orders, created boxes for the package process, followed order procedure by recording each product movement, maintain quality control by tracking orders as they were given, pick and packaged merchandise to ensure client orders are meet, replenished stock, reported low stock or missing bins to warehouse supervisor and forklift drivers, and verified merchandise units were accurate against packing lists, and recorded any discrepancies.

Achievements

• Promoted twice within my contract.
• Confidential,01/2007-03/2007 Raleigh, North Carolina
• Cashier/Stocker: Greeted customers, collect cash/credit payments, make change and deliver receipt for goods, scan/type merchandise into computer database, assisted exchanges or refunds and credit items by reissuing credit amount on credit card or give cash back, balance the amount of money the store have with the total sales recorded, replenished merchandise, stock merchandise, controller of dresser room, assisted in mark downs and clearance for inventory utilizing a scan gun, observed all store activities, assisted in store clean up and inventory movement.
• BURGER KING 09/2003-01/2007 Raleigh, North Carolina

Cashier : Assumed the responsibility to place orders and handle cash and credit transactions, accurately and quickly placed food orders, answered questions regarding cooking methods, menu items, specials and prices, expedite food, operated store unsupervised, and prep/cook food as needed.
Achievements

• Awarded employee of the month three times for outstanding customer service, speed and accuracy.
• Increase sales by utilizing the upgrades in food purchases.
• Recognized in company’s weekly reader for excellent customer service.
• Confidential,11/2003-04/2005 Raleigh, North Carolina

Receptionist/Bookkeeper: Assisted customers with questions and concerns; face to face and over the phone, calendar management, coordinate meetings, expense tracking, lite cleaning, market services to contractors and consumers, and processed bids and invoices.
Field Worker: Assisted in throwing unused sheet rock from remodeled and newly built $100,000 to $400,000 homes onto dump trucks, sweep trash out of homes so finishers could finish home set up, and pick up trash outside and insides homes.

• EDUCATION

Confidential, College online – Bloomington, Minnesota
Associates in Business Management: Concentration- Human Resources and Organizational Leadership 3.0GPA
11/2011-Present; Expected Graduation-05/2013
Relevant courses
Business Ethics
Business Management
Computer Applications and Business System Concepts
Principle of Marketing
Professional Communication

Confidential,SCHOOL­­ – Raleigh, NC

• High School Diploma, 06/2006
Sourcing Specialist NORTH CAROLINA