Customer Support Customer Service Engineer
Creative, highly organized technology professional. Expert in resolving software / Technical issues, root cause analysis and adopt necessary course of action. Extensive qualifications in all facets of project lifecycle development. Strong skills in time management, meeting deadlines and prioritizing tasks. Patient listener, focuses on the speakers and understands a variety of accents.
- ITIL Processes Support for VMware Service Manager installations / troubleshooting
- Software Support Issue Resolution Web Publishing
Languages / Scripts:
- Jscript: used in Dev/customizations in VMware Service manager v8, 9 9.1
- VBScript in VMware Service Manager
- Reporting Tools: Crystal Reports, Delphi Reports, Oracle Hyperion Interactive Reporting etc.
- Visual Basic 6 Visual Basic.Net
- VMware Tools Applications: VMware Service Manager .
- MS SQL Server 2012/ 2008: Expert Database Tables, Stored procedures, Triggers, Functions, Enterprise Manage, Query Analyzer
- Oracle 9, 10, 11g R2 PL/SQL, SQL Developer, Functions, Stored Procedures
- MS Excel, Access
- IIS 6.0 7.
- All Windows Servers management.
Vmware Service Manager
Worked with federal Healthcare clients in integrations between Vmware Service Manager, vCloud Director, vCenter Orchestrator and other 3rd party Applications etc. Provided Remote Support for Developed Workflows Procedures for virtual Lab and Cloud provisioning. Worked with Client teams to Develop, Customize as per requirements, unit Test and migrate to Production the entire process of Provisioning through VSM.
Confidential products that best suit their requirements. Provide support for created customizations and development work for the VMWare Service Manager VSM . Educated clients on developing custom reports using the Delphi Report Builder tool incorporated in VSM. Consulted clients on prerequisites assisted with installation, configuration and environment readiness. Developed stored procedures, functions, and views required for custom work and reports requirements.
- Handled emotional customers with delicacy, listening empathetically while maintaining company policy.
- Played a key role in increasing satisfaction rates for a Federal Naval project needing real-time testing from Navy officers contributed best solutions and support to acquire the project.
- Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele.
Designer Software Developer
Traveled routinely to Asia overseeing production of the wrist watch manufacturing division worked directly with designers, research and development team. Developed software to allow inventory to coincide with order statuses.