Technician Resume Profile Detroit, MI - Hire IT People

Objective:

To work with and contribute to the company goals by applying transferable skills of creative problem resolution, providing administrative support while taking leadership and ownership of projects to get things done. Accomplishments
Lead the onsite biometric health screening program servicing over 45,000 BCBSM members to receive wellness services.
Created Share Point site and document libraries.
Used HTML skills to fix thousands of broken links in the divisional manual.
Assisted with the development of the first Human Resources corporate training manual of BCBSM educational programs.
Established IT profiles for training department.

Professional Experience

Technician

Confidential

Lead the onsite biometric health screening program which identifies health risks and promote healthy lifestyles for over 45,000 BCBSM members.
Track vendor performance against industry standards and offer recommendations to assist management and make decisions as needed for process improvements.
Routinely collaborate with internal managers, sales marketing representatives, consultants and directors to provide services and to correct problems.
Manage internal and external customer inquiries relating to workplace wellness program
Interpret and communicate new or revised policies and train staff on new processes.
Analyze biometric screening data to determine out of range statistics.
Access NASCO and PRISM systems to verify member demographic.
Create Excel reports importing and exporting vendor statistics on services provided.
Reconcile invoices from vendor for payment.

Web Developer

Confidential

Edited content and repaired broken links for the usability of the divisional website which showcased each department's policies and procedures.
IT PC support person to trouble shoot thirty training PCs ensuring the wellness and care management systems IHM Suite, NASCO eligibility functioned properly, used Ariba to add software as needed to training PCs.
Assist trainers preparing training materials for 500 plus nurses on the NASCO eligibility system, provided usability testing and training on WCM work system, assisted with training of the telephonic NICE work management system.
Compiled data of training statistics using PeopleSoft to track trainee's performance to produce statistical training reports.

Other Skills and Attributes:

Forecasting trends in the nonprofit sector, capacity planning in the nonprofit sector, attended diversity training, accounting/income tax preparation.

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Technician Resume Profile

Detroit, MI

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