Objective

I have been in the computer services industry for 12 years and have been responsible for the training of new employees to help acclimate them to the jobs they were undertaking. I have twice received the Employee of the month and was promoted to assistant lead technician after my first year in the Services department. I am extremely punctual and have a very strong work ethic. I have been considered a very reliable and level-headed person in previous places of employment. Through my strong work ethic, I feel I would be a great fit for a help desk or desktop support position.

Work Experience

Sales Associate

Confidential

Game Advisor

• Assisting customers with purchases
• Advising customers of the ESRB video game rating system

PC Technician

• Beverage-Air Worldwide Headquarters, Spartanburg, South Carolina
• Troubleshooting and maintenance of inter-company PC hardware / software
• Handling of daily and weekend server backups

PC Technician

Confidential

• Hardware / software configuration
• Existing PC imaging

Global Service Desk Analyst

Confidential

• Assisting internal users with various problems ranging from application problems to network password resets, assigning calls to different groups on a per-case basis
• Number of users supported 10,000 globally
• 1000 2000 calls per day, handled by 15 service desk personnel on a round-the-clock basis
• Tickets entered via the Action Request System software Remedy

Help Desk Representative

Confidential

Provided customer support with DOS-based CompuOrder and Online Order Entry systems, contacted and assisted customers on how to properly compile their fundraising order and e-mail same, replied to customer e-mails and voice mail messages

PC / IT Technician

Confidential

Taking old PCs, verifying their functionality, repairing / upgrading software and /or hardware if deemed necessary, provided PC support for interoffice troubleshooting, took inventory of equipment, set up purchase orders for the disposal of old PCs, monitors and other computer equipment

Assistant Manager

Confidential

Assisting customers with purchases, encouraging salespersons to optimize the customers' needs i.e. add-on sales such as leather protection , handling store operations i.e. proper opening and closing, nightly accounting money handling, store security

Service Technician

Confidential

• Computer sales, asking customers their needs for the computer, in-store computer upgrade and repair, wrapping, manifesting, and shipping / receiving of customer units to and from Best Buy service center
• Active Directory
• Adobe Acrobat Professional
• Adobe Photoshop
• AutoCAD
• Citrix Metaframe
• IBM Personal Communications / iSeries Access
• Lotus Notes versions 5 through 6.54
• Mac OS
• Microsoft Office 97, 2000, 2002, 2003, 2007
• Novell Netware Admin / ConsoleOne
• Remedy
• SAP
• Symantec Antivirus
• Symantec Ghost
• Symantec PCAnywhere
• Windows 3.1, 95, NT, 98, ME, 2000, XP, 2003, Vista, 7