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Technical Support Advanced Products Resume Profile

MarylanD

Qualifications:

Web Development

Multi-Platform Networking

Software Development

Network Engineering

Information Technologies

Migration / Upgrades

Cross-Platform Development Integration

Operations and Project Management

Technical Expertise:

Programming

Languages:

Turbo Pascal, C , Objective C, Visual Basic, Visual Studio, DOS Batch, Unix Shell, HTML5, DHTML, CSS3, Java, JavaScript, jQuery, JSON, AJAX VBScript, ASP, Perl, PHP, MySQL, Object-Oriented Design OOD .

Programming SDK

C with XCode on Mac OS, NetBeans on Mac OS and Ubuntu.

Web Development in Notepad Windows , TextWrangler MacOS .

Software:

Microsoft Office Suite, MS Access, MS Works, OpenOffice Suite, iWorks, MS IIS server, Sunbird, Thunderbird, Outlook, Virtual Box, Wine Emulation, Paint Shop, Photo Shop.

Operating

Systems:

DOS, Windows 9X ME, NT Server/Workstation 4.0, 2000, XP, Vista, 7 , Mac OS 7.5, 8.1, 9.2, X10.x , Novell NetWare 4, 5 , Ubuntu, Unix, iOS.

Hardware:

3Com, D-Link, Linksys, Netgear, Cisco Routers, Switches Access points, and Print Servers. Laptop and Desktop workstations and servers Apple, HP, Dell, Compaq, IBM, Lenovo, Acer, Toshiba, Sony . Raid, Modems, Nic, IDE, SATA, SCSI, Memory, Printers, Scanners, Fax, Cellular, CPU and Motherboards.

Networking Skills:

TCP/IP, DNS, DHCP, NAT, Net BEUI, Apple Talk, Novell IPX/SPX, HTTP, FTP, POP3, SMTP, TelNet VPN, VoIP.

Technical Skills:

Project Management, Technical Documentation, Communication, Technical Education and Training. Front-End UI/UX Development. Agile Methodology. MVC architecture.

Professional Experience:

Personal Projects

  • Installed, configured, and maintain Linux based laptop running as personal Web/Media server in home for PHP and SQL personal learning experience.
  • Recent personal exploration of iOS development, self teaching Objective C, PHP, and SQL
  • Developed a Mathematics tutoring application for pre-school aged child, utilizing Visual Basic.
  • Designed multiple personal web pages utilizing HTML, DHTML, CSS, Java, Flash, interactive form submissions, and imbedded Java based databases.
  • Designed Web based Sales performance tracker while a Manager for RadioShack, utilizing HTML, CSS, and Java.
  • Developed Web based Sales planner for Associates based on store goals tracker while a Manager for RadioShack, utilizing HTML, CSS, and Java.
  • Developed DOS based boot disk for network access to aid system restore, utilizing Batch scripts, Basic, server side login scripts utilizing Unix Shell Scripts while at Lehigh Valley College.
  • Managed and Maintained student side web server, utilizing HTML, JavaScript, ASP, Windows IIS, and Flash while at Lehigh Valley College.

Confidential

  • Customer Account Executive, Technical Support Advanced Products
  • Inbound telephone technical support for Internet Connectivity and VoIP services.
  • Customers Education on physical connections of networking devices and settings.
  • Network setup and configurations: Windows, Macintosh, and UNIX based Operating Systems.
  • Email Configurations: Outlook, Windows Mail, Mac Mail, Thunderbird, and native Android and iPhone email applications.

Confidential

Store Manager

  • Install and setup of new Point of Sales hardware.
  • Training new associates on Point of Sales software.
  • Trained customers on recommended computer and networking solutions.
  • Assist customers with cellular/WiMax solutions including activation and setup.

Confidential

Private Consulting

  • Redesigned, maintained band web page utilizing HTM, CSS, and JavaScript.
  • Managed member email accounts and distribution lists.

Confidential

Technical Support Technician

  • Systems and Network Administration: Stanley Storage Systems, Allentown PA.
  • Ensuring Network stability and Data Integrity including Disaster Recovery back-ups and reloads.
  • General PC hardware upkeep and maintenance.

Confidential

Evening PC/Mac Support Specialist

Systems and Network Administration for evening Staff and Students.

  • Maintained computer lab systems and network connectivity.
  • Maintained student accessible project web server.
  • Project leader for wireless network integration.
  • Trained and managed work-study students during day and evening session transition.

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