Technical Support Advanced Products Resume Profile
MarylanD
Qualifications:
| Web Development | Multi-Platform Networking |
| Software Development | Network Engineering |
| Information Technologies | Migration / Upgrades |
| Cross-Platform Development Integration | Operations and Project Management |
Technical Expertise:
| Programming Languages: | Turbo Pascal, C , Objective C, Visual Basic, Visual Studio, DOS Batch, Unix Shell, HTML5, DHTML, CSS3, Java, JavaScript, jQuery, JSON, AJAX VBScript, ASP, Perl, PHP, MySQL, Object-Oriented Design OOD . |
| Programming SDK | C with XCode on Mac OS, NetBeans on Mac OS and Ubuntu. Web Development in Notepad Windows , TextWrangler MacOS . |
| Software: | Microsoft Office Suite, MS Access, MS Works, OpenOffice Suite, iWorks, MS IIS server, Sunbird, Thunderbird, Outlook, Virtual Box, Wine Emulation, Paint Shop, Photo Shop. |
| Operating Systems: | DOS, Windows 9X ME, NT Server/Workstation 4.0, 2000, XP, Vista, 7 , Mac OS 7.5, 8.1, 9.2, X10.x , Novell NetWare 4, 5 , Ubuntu, Unix, iOS. |
| Hardware: | 3Com, D-Link, Linksys, Netgear, Cisco Routers, Switches Access points, and Print Servers. Laptop and Desktop workstations and servers Apple, HP, Dell, Compaq, IBM, Lenovo, Acer, Toshiba, Sony . Raid, Modems, Nic, IDE, SATA, SCSI, Memory, Printers, Scanners, Fax, Cellular, CPU and Motherboards. |
| Networking Skills: | TCP/IP, DNS, DHCP, NAT, Net BEUI, Apple Talk, Novell IPX/SPX, HTTP, FTP, POP3, SMTP, TelNet VPN, VoIP. |
| Technical Skills: | Project Management, Technical Documentation, Communication, Technical Education and Training. Front-End UI/UX Development. Agile Methodology. MVC architecture. |
Professional Experience:
Personal Projects
- Installed, configured, and maintain Linux based laptop running as personal Web/Media server in home for PHP and SQL personal learning experience.
- Recent personal exploration of iOS development, self teaching Objective C, PHP, and SQL
- Developed a Mathematics tutoring application for pre-school aged child, utilizing Visual Basic.
- Designed multiple personal web pages utilizing HTML, DHTML, CSS, Java, Flash, interactive form submissions, and imbedded Java based databases.
- Designed Web based Sales performance tracker while a Manager for RadioShack, utilizing HTML, CSS, and Java.
- Developed Web based Sales planner for Associates based on store goals tracker while a Manager for RadioShack, utilizing HTML, CSS, and Java.
- Developed DOS based boot disk for network access to aid system restore, utilizing Batch scripts, Basic, server side login scripts utilizing Unix Shell Scripts while at Lehigh Valley College.
- Managed and Maintained student side web server, utilizing HTML, JavaScript, ASP, Windows IIS, and Flash while at Lehigh Valley College.
Confidential
- Customer Account Executive, Technical Support Advanced Products
- Inbound telephone technical support for Internet Connectivity and VoIP services.
- Customers Education on physical connections of networking devices and settings.
- Network setup and configurations: Windows, Macintosh, and UNIX based Operating Systems.
- Email Configurations: Outlook, Windows Mail, Mac Mail, Thunderbird, and native Android and iPhone email applications.
Confidential
Store Manager
- Install and setup of new Point of Sales hardware.
- Training new associates on Point of Sales software.
- Trained customers on recommended computer and networking solutions.
- Assist customers with cellular/WiMax solutions including activation and setup.
Confidential
Private Consulting
- Redesigned, maintained band web page utilizing HTM, CSS, and JavaScript.
- Managed member email accounts and distribution lists.
Confidential
Technical Support Technician
- Systems and Network Administration: Stanley Storage Systems, Allentown PA.
- Ensuring Network stability and Data Integrity including Disaster Recovery back-ups and reloads.
- General PC hardware upkeep and maintenance.
Confidential
Evening PC/Mac Support Specialist
Systems and Network Administration for evening Staff and Students.
- Maintained computer lab systems and network connectivity.
- Maintained student accessible project web server.
- Project leader for wireless network integration.
- Trained and managed work-study students during day and evening session transition.
