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Programmer Analyst Resume Profile

SUMMARY

  • Extensive knowledge of the pharmaceutical, managed care, healthcare, insurance and consulting industries. Led successful initiatives in technology automation, infrastructure design and deployment, software design, development, testing and implementation.
  • Proven track record and experience in solution design, project management, onshore and offshore application development/support/delivery management, and regulatory compliance. Hands-on experience managing application development, integration and infrastructure projects with budgets ranging from 50K to multi-million. Experience managing several concurrent projects with total count of up to 100 FTEs.
  • Hands-on experience with international business operations, practices and protocols, particularly in Eastern Europe. Proficient in multi-cultural negotiations, local and multi-national compliance, multi-country management, implementation, standardization, and collaboration.
  • Proficient in strategic planning, process analysis and re-engineering, cost-benefit analysis, and change management. Extensive experience in proposal development and RFP responses showcasing benefits and advantages of proposed solutions. Consistently recognized for business acumen, communication skills, and ability to identify and deliver cost-effective solutions and capabilities that support both immediate and long-term business needs.

SPECIALTIES

  • Interim CIO/Director of Technology services
  • Strategic planning
  • Project management
  • Process design, improvement and re-engineering
  • Change management
  • Business analysis
  • Solution design
  • Complex application development
  • Global IT infrastructure implementation and support
  • Local and multi-national resource management
  • Outsourcing
  • Vendor negotiations
  • Internal and external customer relationship management
  • Proposal development
  • P L and budget accountability
  • SDLC, PM Methodologies: Agile, Scrum, Waterfall

EXPERIENCE

Confidential

  • Vice President Solution Delivery
  • Joined Synergy ISG to develop the US practice for an Eastern European offshore technology team specializing in software application development, web development, mobile/tablet application development and software testing and quality assurance.
  • Managed all aspects of information technology consulting practice including P L, development of core competencies and technology strategy leading solution design and proposal development efforts demonstrating costs, benefits and value added of proposed solutions developing project plans and budgets managed the entire IT solution delivery lifecycle managing onshore and offshore teams consisting of architects, application developers, QA testers, business analysts, network engineers and project managers developing service level agreements SLAs ensuring regulatory compliance developing partnerships and negotiating contracts.
  • Developed strategic partnerships with local managed care providers, systems integrators and marketing agencies enabling Synergy ISG to successfully compete for application development projects within the scope of much larger engagements with US customers in both private and public sectors.
  • Re-engineered offshore application development and project management processes and procedures to streamline the delivery of technology solutions, better fit the Near Shore model and provide company with competitive advantages over the traditional offshore providers. Managed onshore and offshore resources totaling up to 100 FTEs. Reviewed the output/work-product/deliverables of project teams to measure quality and identify process deficiencies. Mentored project team members to promote their professional growth and development.
  • Built a fully functional near-shore/offshore application development practice servicing US customers in the following industries: managed care, healthcare, insurance, financial services, technology and internet. Successfully delivered multiple projects including building, customizing and enhancing software applications with budgets ranging from 50K to multi-million.
  • Worked directly with strategic customers as interim CIO to develop technology strategies, design custom technology solutions, establish budgets, execute technology strategy, manage internal teams and manage vendors. Managed and mentored the development and quality assurance teams throughout the application development lifecycle to ensure project success.
  • Increased revenue by 87 during 2nd year, by 56 during 3rd year, by 141 during 4th year.
  • Portfolio of projects and services while in this role:
  • Interim CIO services
  • Project Management
  • Vendor management
  • Process design, improvement and re-engineering
  • Datacenter implementation physical cloud
  • Disaster Recover/Business Continuity
  • Unified communications cloud
  • Procurement management application
  • Compliance management application
  • Call center management application
  • Prenatal care management application
  • Diabetes care management application
  • Health risk assessment application
  • ER diversion program application
  • Medicaid HCBS management application
  • Laboratory information management system
  • Franchise performance management application
  • Credit card processing service
  • Wedding website creation portal SaaS cloud
  • Online publication
  • Custom CMS development
  • SharePoint development
  • .NET development
  • LAMP development
  • Mobile/tablet application development
  • MS SQL and MySQL database development and support
  • Web design and development
  • PCI compliance
  • Candidate sourcing and recruiting
  • SDLC, PM Methodologies: Agile, Scrum, Waterfall

Confidential

Cofounder/COO

  • Joined a year-old startup as a technology SME responsible for developing and implementing the technology strategy to support founder's vision of company products.
  • Re-engineered, standardized and formalized the application development processes and mentored the development team to ensure that their efforts produced tangible results that supported both immediate and long-term business needs.
  • Led scoping and requirements gathering efforts and formalized project scopes prior to transitioning projects to development. Managed all aspects of the application development process and mentored the development team.
  • Supported the founder's fundraising efforts and presented technology strategy to potential investors.
  • Portfolio of projects and services while in this role:
  • Project Management
  • Process design, improvement and re-engineering
  • Web design and development SaaS cloud
  • Browser plugin development
  • LAMP development
  • MySQL database design
  • NFC software development
  • PCI compliance
  • Candidate sourcing and recruiting
  • Vendor management
  • SDLC, PM Methodologies: Agile, Scrum, Waterfall
  • Business start-up

Confidential

General Manager of the Branch

Joined Bucher Christian when it was a small local consulting company. Quickly transitioned into the management team and served in various roles as the organization grew and became multi-national:

Confidential

General Manager of the Branch

  • Built a fully functional offshore solution development center from ground up to service clients in US, Europe and Russia. Developed, managed and mentored the local team of technical experts that collaborated with teams in US and Europe to deliver global IT solutions. Coordinated corporate and cultural training to bridge the cultural differences and language barriers between the international teams in order to deliver a uniform work product.
  • Re-engineered the standard Bucher Christian processes to fit the local laws, regulations and market specifics, while meeting both client's and headquarters' requirements. Developed offshore solution development center policies and procedures. Developed and implemented a candidate sourcing and recruiting strategy. As a result, the solution center was able to attract top tier project managers, system architects, developers, clinicians, medical staff and application support staff in a hyper-competitive labor market.
  • Collaborated with key stakeholders in Indianapolis-based headquarters to develop the offshore strategy and led its implementation in Russia delivering application development, data management, clinical trials technical setup, technology support, security and helpdesk services for pharmaceutical, retail and state-government clients in US, Europe and Russia. Managed project teams that supported multi-million-dollar client engagements.
  • Coordinated with the global PMO ensuring that the local team adheres to the organization-wide processes, standards, documentation, service level agreements SLA , quality and communication requirements. Managed the offshore team and ensured effective collaboration between teams resulting in successful delivery of global projects.
  • Participated in numerous multi-million-dollar RFP responses and led all aspects of proposal development for the offshore project components including solution design, cost-benefit analysis, project planning, staff planning, budget development and definition of SLAs.
  • Portfolio of projects and services while in this role:
  • Project Management
  • Vendor management
  • Process design, improvement and re-engineering
  • SAP BW development and support
  • Sybase PowerBuilder application development
  • PL/SQL development
  • Clintrial development for clinical trials
  • .NET application development
  • Global data management
  • 24x7x365 helpdesk and support
  • Oracle and MS SQL development and support
  • Global IT infrastructure implementation and support
  • 21 CFR Part 11 compliance
  • Candidate sourcing and recruiting
  • Business start-up in Russia
  • SDLC, PM Methodologies: Agile, Scrum, Waterfall

Confidential

IT Director

  • Managed operations of mission critical systems including production, development, testing and staging environments. Monitored network, applications and database activities to ensure efficient operation of systems. Maintained networked systems stability and availability including high availability for mission critical components at the agreed up internal and external SLAs.
  • Managed a team of network administrators, network engineers and developers consisting of both internal staff and consultants.
  • Coordinated with company owners to define both short and long-term IT needs for the rapidly growing organization and develop a robust information technology strategy to support business goals and strategies both locally and internationally. Transitioned the company from unplanned hardware and software acquisitions to a systematic approach that allowed for predictable budgeting and manageable new employee onboarding process.
  • Led the design and implementation of the global IT infrastructure with high-availability for mission-critical components, scalable data center, and managed backups. Developed IT security policies and procedures to adhere to 21 CFR Part 11 requirements and managed their implementation. Delivered a fully functional infrastructure with system and data security protocols meeting and exceeding internal company requirements as well as external client requirements and specifications. Led vendor negotiations, resulting in a 40 reduction of the original project budget, while providing greater flexibility.
  • Developed and documented IT policies and procedures, including the following: security, data backup, remote access, employee onboarding, employee termination, hardware circulation, software upgrades, hardware refresh and disaster recovery. Implemented company helpdesk. Coordinated with the PMO to ensure that policies and procedures align with the organization.
  • Developed a comprehensive Disaster Recovery plan that included high availability for mission-critical systems, redundant VPN connectivity to client sites, onsite and offsite backups, hot collocation site, and warm datacenter site.
  • Successfully participated in numerous multi-million-dollar RFP responses where was responsible for the IT infrastructure, security, backups and disaster recovery aspects including staffing and budgeting.
  • Portfolio of projects and services while in this role:
  • Project Management
  • Process design, improvement and re-engineering
  • Vendor management
  • VMWare implementation
  • Microsoft Windows Server implementation
  • Microsoft SQL Server Implementation
  • Microsoft Exchange Server implementation
  • Microsoft SharePoint Server implementation
  • Microsoft Dynamics GP implementation
  • Microsoft Dynamics CRM implementation
  • SAP installation
  • High Availability implementation
  • Global IT infrastructure implementation and support
  • Disaster Recover/Business Continuity
  • Helpdesk and support
  • 21 CFR Part 11 compliance

Confidential

Senior Analyst

  • As a Senior Analyst participated in several organization-wide initiatives including:
  • CMMI Certification: reviewed and documented company processes. Coordinated with company owners, PMO and external consultants to prepare the organization for CMMI Level 3 certification.
  • Internal Network Audit: reviewed and analyzed the company network setup. Identified and closed security gaps with centralized deployments of antivirus software and windows updates, implementation of user groups, firewall and web filter configurations. Implemented company-wide hardware and software standardization. Prepared company for infrastructure upgrade.
  • Company Website Redesign: led the requirements gathering efforts to formalize the project scope and establish project budget. Coordinated design, development and marketing teams. Delivered a fully functional, CMS-based website with conversion forms for both prospective customers and job seekers.

OTHER EXPERIENCE

Confidential

Programmer Analyst

  • Participated in requirements gathering, analysis and application development of a Child Support portal designed for departments of child services throughout the US.
  • Developed an online Student Transcript Generator that produced properly formatted transcript documents and eliminated the need for manual data gathering and document formatting.
  • Developed a self-service IT support portal with manuals, 'how-to' documentation and downloadable software packages. Implemented an admin interface for the portal.

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