We provide IT Staff Augmentation Services!

Support Technician Resume Profile

2.00/5 (Submit Your Rating)

OBJECTIVE

To seeking a position that continues to advance and utilize my years of experience, education, skills, leadership and management attributes and capabilities in the profession and discipline of business analysis, program and project management with an organization in support of the company's strategic goals.

EXPERIENCE

Director of Information Technology

  • Define technology project requirements for both the City of Albany and Dougherty County.
  • Develop and oversee the creation and implementation of the 311 center now recognized nationwide and was awarded the Georgia Trend award for February 2012.
  • Prepare and present reports for the City Manager's Office, County Administrator and both city and county commissions.
  • Define departmental budget requirements.
  • Oversee the bi - annual process to update the City of Albany 5-year strategic plan
  • Manage the Project Management Office Manager overseeing all city capital projects and each department project managers.
  • Work with other agencies, educational institutions, media and citizens in the advancement, use and sharing of technology.
  • Interact with other business and business partners.
  • Oversee the development, design and management the city and county website.
  • Oversee the management the local public access channel.
  • Have direct responsibility and management of the system servers, peripherals, database servers, and telecommunication systems.
  • Develop and define job positions. Train employees and staff members and set goals. Perform employee progress reports and evaluations. Oversee the approval process for raises, vacation and other employee-related issues. Prepare, hold and conduct staff meetings.
  • Additional employee training fostered quick resolutions and turn around for software, hardware, and networking problems reducing the downtime and allowing the revenue-generating departments to continue to operate with little adverse effect.
  • Conduct and chair a joint city and county computer committee.
  • Provide project management for a federal Byrne Justice Assistance Grant project to upgrade the courtroom technology.
  • Provide project management for the Criminal Justice Information System project to interface and integrate applications used by the courts, law enforcement, District Attorney, and outside agency to share data through a middleware system.
  • Provide project management and system and application support for the implementation of the Enterprise Resource Planning ERP system of Oracle Enterprise One.

Director

Confidential

  • Define project requirements for company divisions. Determine computer system and application requirement for all departments. Develop supplemental in-house Windows RAD applications using Delphi for SCT Banner HR, Finance, Payroll, and CIS using Oracle 7/8i Enterprise on a UNIX system and Windows 2000 Server.
  • Prepare and present reports for the General Manager Office, Board of Commissioners and the public. These reports include needs analysis for system upgrade and replacement. Progress reports of projects and results of system processing based on cause and affect changes due to implementation of system and public policy set forth by the General Manager's Office or by the members of the Board of Commissioners.
  • Define departmental budget requirements.
  • Interact with other business and government agencies.
  • Have direct responsibility and management of the system servers, peripherals and database servers.
  • Developed add-on support applications to existing system, which benefited the company by saving contract cost for the enhancements done by an outside contractor. Allowed changes to be made quickly thereby saving the time and cost of contracting the changes to an outside programmer.
  • Develop and define job positions. Train employees and staff members and set goals. Perform employee progress reports and evaluations. Oversee the approval process for raises, vacation and other employee-related issues. Prepare, hold and conduct staff meetings.
  • Additional employee training fostered quick resolutions and turn around for software, hardware, and networking problems reducing the down-time and allowing the revenue-generating departments to continue to operate with little adverse effect.
  • Received certificates in leadership I and Leadership.
  • Recognized for directing the MIS department through Y2K system upgrades.

Support Technician and Programmer

Confidential

  • Assisted in the analyzing, planning and designing of the University System Banner using COBOL, C, Oracle and Delphi.
  • Developed Technical Assistance Reporting System, Library Publication System and other Window Applications. The development of these programs in-house saved the university thousands of dollars over the commercial applications and enhanced the reporting capability of the library staff.
  • Other duties included setting up and maintaining the campus-wide network of over 250 users on Novell 3.12, Windows NT, HP9000 Unix
  • Assisted with the management of the Internet/Intranet using a Sun Microcomputer with a T1 phone line.
  • Setup duties included installation IBM-type and Macintosh computers at various locations on the campus.
  • Troubleshot end-user problems with the computer, software and network problems.
  • Instructed adults in the use of basic Windows and the Internet applications with the Adult Continuing Education Department at the university.
  • Provide application and database report support.

Application and System Development Language and Platforms

  • Microsoft
  • Office Suite
  • MS Project/WPA
  • Expression
  • Web Development
  • AJAX
  • CSS
  • HTML/XHTML
  • XML/XSL
  • Programming
  • C/C
  • Delphi
  • Visual Studio
  • Multimedia
  • Sony Vegas Pro
  • Corel Draw, Corel Painter
  • Adobe Creative Suite
  • Sequential Query Languages
  • IBM DB2
  • MySQL
  • Oracle
  • MS SQL
  • Windows Operation Systems
  • All versions

We'd love your feedback!