QUALIFICATIONS SUMMARY

• Skilled and dedicated Executive Administrative Assistant with more than 12 years' experience coordinating, planning and supporting daily operational administrative functions.
• Well organized, dependable and hardworking, high level of multitasking
• Excellent level of interpersonal skills to work effectively with others
• Proficient in Microsoft Office Suite Word, Outlook, Excel, PowerPoint Publisher, Visio, and Mac
• Highly focused and results-oriented in supporting complex, deadline-driven operations able to identify goals and priorities and resolve organizational objectives.
• Highly Professional appearance and manner Type 80 wpm with complete accuracy
• Adept at developing and maintaining administrative processes that reduce redundancy improve accuracy and efficiency, and achieve organizational objectives,
• Demonstrate capacity to provide comprehensive support for executive-level staff executive level staff excel at scheduling meetings, coordinating travel, and maintaining all essential tasks.
• Proficient in Tele Vantage software/CRM software/ Maximo database
• Exceptional knowledge of HIPPA Privacy and Security Policies

PROFESSIONAL EXPERIENCE

Confidential

Administrative Assistant II

• Created Medical/Pharmacy/Dental cards in Publisher , Secondary payer cards
• Received pharmacist/ member calls for overrides, prior authorizations
• Received calls for Pharmacy claim status / Test Pharmacy claims
• Directed Medical calls from physician's office to medical department to verify medical eligibility
• Received calls for medical claim, reimbursement, BCBSM
• Monthly reports for the Quoting department, mailed out Client and Cardholder information
• Prepped card file in excel weekly, reports for Medicaid, proofreading
• Answered pharmacy telephone calls related to pharmacy provider support benefits coverage
• Ordered ID cards for the medical /Pharmacy department online
• Retrieved eligibility faxes and ensures timely and accurate distributions and implementation
• Maintained all client account information/ case information in CRM for outlook
• Created standard documents for the Sales/Client Services department
• Updated/maintained pharmacy database intranet access sending/receiving of spreadsheet files

Confidential

O M Administrative Assistant II

• Maintain the organization of office, unit inventory, supply logs, appointment calendars
• Make travel arrangements and prepare expense vouchers
• Coordinate special projects and programs prepare special reports
• Assist in establishing department/unit administrative operating techniques
• Prepare presentations and seminars research, reports and presentations
• Research and respond to inquiries made reservations for conference rooms and training rooms
• Act as liaison with vendors and or customers
• Enter work orders from the call center dispatch into the Maximo database and tracking work orders
• Provide assistance for tasks of a specialized nature
• Provide work directions for others and perform other duties assigned
• Assisted HR Manager with the upkeep of personnel records
• Multi-task 3 multi-line switchboards and Greet Customers/Guests
• Overview of a Clarify Support Coordinator for the Call Center:
• Call tracking and defect tracking modules. Created to track requests and issues, the modules follow problems or request from the customer that call in a product enhancement. Clarify follows a task from initial contact to closure solution/ enhancement / product delivery / installation .
• Clarify Support Coordinator Duties:
• Enter cases for application and system support and update client information
• Manage and update case information and communicate between client and analyst
• Track customer problems and issues, including support group follow-up, research notes,
• Phone conversations, priorities outgoing emails, customer issue closure and solutions
• Maintain list of products by installed customers and type of support contracts
• Run real time queries and reports to review all issues for each customer and product line
• CMS Supervisor Phone Software, running reports, monitoring activity on the ACD Phone Lines

Confidential

• Proofread and quality checked ads
• Scanned ads for the Yellow pages
• Counted advertisements for weekly physical inventory reports
• Logged figures into spreadsheets for reporting purposes
• Updated the daily Missing Advertisements Lists for reports/daily meetings
• Prepared the National and Local Ads by bytes and directories for monthly reports
• Prioritized and distributed work to Paginates
• Organized completed advertisements for customers approval prior to publishing
• Alphabetized of completed filed work and mailing out sale/customer proofs to customers
• Developed schedules and previewed the day -to-day activities of the department

Confidential

• Answered and screened switchboard phone calls
• Scheduled company/departmental meetings and generated monthly/weekly reports
• Prepared and received incoming and outgoing mail including, Airborne and Fed Ex packages
• Distributed paychecks to employees weekly
• Tracked packages when requested maintenance of the postage machine
• Updated company phone list monthly
• Matched up purchased orders
• Organized new hire packets for the Contract Services Department various clerical duties
• Prepared miscellaneous projects for other departments daily
• Assisted HR Manager with the upkeep of personnel records
• Updated records with address changes, job titles, benefits and salaries
• Requested applicants references from past or present employers
• Conducted online resume searches and informed applicants of acceptances or rejection
• Research reports and presentations
• Make travel arrangements and prepare expense vouchers
• Verified I-9 documentation and maintain books current
• Updated HR Spreadsheets ,assisted with processing of terminations, prepared new employee files
• Ensured the integrity and confidentiality of all personnel records
• Made photocopies, faxed documents, processed mail, assisted with preparing documents.