Technical Service Specialist Resume Profile

Summary Statement

Experienced IT professional using Windows Operating Systems 95, 98, XP, Vista and Windows 7. Skills in gathering information, testing, and implementing new software and hardware. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, and communication.

Strengths

Microsoft Software Programs: Microsoft Office Suite, Word, Excel, Access, PowerPoint, Visio
Operating Systems: MS Windows NT/2000/xp/7 and Linux Red Hat, Mandriva, and SuSe
Programming: Visual Basic
Relevant Training
Programming VB Basic Web Design
Customer Service CriticalThinking
Program Research Problem Solving SoftwareApplications

Experience

Confidential

Technical Service Specialist 1

Execute documented procedures and solutions to support user with hardware and software issues
Support both Windows XP and Windows 7, virtual desktop infrastructure VDI , Wi-Fi and high speed connectivity issues, password support, network and standalone printer installs, Microsoft Outlook client and exchange servers, mainframe application, and enterprise Blackberry setup and troubleshooting, have supported core software for 3 years.

Technical Service Specliast 3

Confidential

Subject matter expert for training classes also mentor junior agents in policies and technical procedures
support and give technical advice for core mortgage lending software
and help input loans in system
coordinate between mortgage lending and core development support to fix issues and to implement suggestions to the field.

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