CUSTOMER SERVICE REPRESENTATIVE Resume Profile ,OH - Hire IT People

PROFESSIONAL PROFILE

An experienced Human Resources Generalist with over 15 years in employee relations and project management with an extensive background in staff recruitment and retention. A dedicated team player with excellent customer service and problem solving skills. Technical skills include: MS Access, Word, Excel, PowerPoint, Lawson and 2X Brass Ring.

EMPLOYMENT HISTORY

Confidential

HRIS ASSOCIATE

Provide premier customer service to all employees by ensuring employee relations needs are successfully met.
Responsible for onboarding process.
Conduct employee benefit administration and daily personnel counselling.
Assist Human Resource team with internal training for New Hire Orientation, Diversity in the Workplace, Stress Management in the Workplace and numerous other human resource related topics.
Maintain the integrity of employee information in the HRIS database performs scheduled activities.
Analyzes, audits and processes employee information changes/actions into the Lawson HRIS.
Assist with recruiting and talent acquisition, coordinating interviews and maintaining a database and applicant tracking system.
Manages the I-9/E-Verify exception processing for areas of responsibility.
Provides general support of HR systems including researching and resolving HRIS issues and recommends solutions or alternative methods to meet requirements.
Provides user support and training of HR systems Lawson Kenexa , procedures and policies.
Maintains field personnel files to ensure files are complete and filed accurately.
Examines employee information to answer inquires and provide information to authorized personnel.
Assisted with special Human Resource projects as needed.

Confidential

COMPENSATION COORDINATOR

Receive calls from Store Managers reporting incidents/injuries and determine OSHA regulations.
Investigation and note capture of, who, what, when, where, why, and how the accident occurred.
FROI sent to the adjusters promptly. Make sure all FROI's transmit correctly to third party adjuster.
Maintain excellent relationships with employees.
Assure claim notes are clear and detailed, and capture activity and plan of action.
Note reflects the status of medical appointments to include work restrictions, anticipated period of disability, and next follow-up appointment.
All action plans and telephonic nurse recommendations are addressed and implemented promptly. Assist employees with finding a doctor, with payment of medical bills or with disability benefits.
Experienced in processing payroll to identify discrepancies.
Request wages and salary information.

Confidential

CUSTOMER SERVICE REPRESENTATIVE

Processed mailing address, phone numbers and name changes.
Bill accounts for quarterly usage. Completed start and stop of service for new owners.
Verify payments and set customers up on payment arrangements.
Process refunds and trace payments.
Schedule meter investigation and meter replacement.
Utilize online payment system to process real time credit card and debts card payments.
Negotiate payment arrangements with customers balancing the needs of the customer with business needs and directives.

Confidential

HUMAN RESOURCES COORDINATOR

Conducted employee benefit administration.
Responsible for recruiting and talent acquisition, coordinating interviews and maintaining a database and applicant tracking system.
Conducted company wide exit interviews.
Assisted in the administration of employee compensation programs.
Responsible for processing Workers Compensation claim cases and unemployment benefits including all compliance reporting and appeal process coordination.
Lead day-to-day payroll administrator including bi-weekly payroll processing, collecting timesheets, and acting as initial contact for inquiries and issues related to payroll.
Assisted with Performance Management administration and enforcement.
Oversaw the administration and reconciliation of healthcare plan monthly eligibility reports.
Coordinated and participated as a selection panel member in recruitment process, including selection, appointment process and preparing final reports.
Assisted with coordination of reporting and communicating for annual recertification of Code of Ethics.
Assisted with special projects as needed.

Confidential

TELECOMMUNICATIONS SPECIALIST

Resolved an average of 250 inquires in any given week exceeding weekly target by 25 . Consistently meet performance benchmarks in all areas speed, accuracy, volume .
Prepared annual telephone equipment renewals and maintenance contracts for corporate and field locations.
Developed positive proactive relationships with 25 outside vendors necessary for telecommunications operations areas.
Researched vendor organizations and the appropriate escalation processes to solve potential issues.

We provide IT Staff Augmentation Services!

Customer Service Representative Resume Profile

OH

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship