ABOUT ME

Professional Administrative Assistant with 10 years supporting high level executives in the fields of finance, insurance commercial and medical , commercial real estate, education, marketing, and accounting.

SKILLS

• Computer proficient
• Excellent organizational skills
• Quick learner with strong work ethic
• Reliable and consistent
• Detail orientated
• Strong correspondence skills
• Successfully manages busy telephones
• Strong customer service skills
• Team player and individual self-starter
• Problem solving through the use of both analytical and creative skills
• Preserves and maintains highly confidential information with the utmost discretion
• Other: Switchboard, Scanner, Calculator, Postage Machine
• Computer Skills: Microsoft Office 2013, 2010, 2007, 2003 Outlook Email , Word, Excel, PowerPoint Google Chrome, Internet Explorer Windows 7, Windows XP, Applied Systems TAM Software Lotus Notes, Lotus 1-2-3 WordPro Netscape Navigator WordPerfect Various instant messenger programs Yahoo, Sametime Connect, AOL Multi-function office equipment copy/scan/email/fax

EXPERIENCE

Confidential

Administrator, Customer Service Representative

RESPONSIBILITIES:

Answered/directed a high volume of phone calls opened/stamped/sorted/distributed mail ordered office supplies scheduled service calls for office machines. Processed policy cancellations and reinstatements for those involving a finance company and was later given the responsibility for all types of policies which were previously split up amongst other staff conducted daily follow-up on pending policy cancellations by contacting clients via phone or initiating correspondence to the insured/insurance companies, then updating the status on the Applied computer system. Input data on Excel spreadsheets to log and reconcile personal property and aid with determination of renewal policy premiums, computed, input, and processed renewal policy applications, put new/renewal paper policies together once issued, managed mailings, and scanned various related documents on a daily basis created reference documents/charts in Word and Excel.

ACCOMPLISHMENT:

Learned a new segment of the insurance industry where they specialized in pesticide policies.

Confidential

Confidential Classified Secretary to School Administrator

• Supported the Assistant Director of Special Services
• 2nd Desk Supporting the Director of Special Services
• Supported the Deputy District Superintendent/Chief Operating Officer,
• Assistant Superintendent for Business Administrative Services, and
• Assistant Superintendent for Human Resources

RESPONSIBILITIES:

Handled busy phones assisting parents/staff with concerns or problems created correspondence/documents, email distribution lists, mailing labels, and biweekly timesheets for staff use opened/stamped/sorted incoming mail scheduled meetings/calls worked on special projects compiling data for NYSED and internal reports on Excel filed employee records kept up-to-date a CSE Contact Summary List of 85 school districts set-up interviews handled presentations for district meetings/award ceremonies created Organizational Charts on PowerPoint. Responsible for total input and maintaining teacher and student records on Castle Learning Online database utilizing Excel and outside company's web-based database. Prepared Business Board Agenda twice monthly compiled/maintained a current list of Annual Corporate Contracts for the Business Office typed changes to existing Board Policies, Compensation/Fringe Benefit Policies, and union contracts for Human Resources made travel reservations input/compiled mileage and other expenses then prepared Travel Reimbursement expenses on Excel ordered office supplies via WinCap system or Purchase Order requests utilizing bids and online office supply website created students' Annual School Year and CSEA/other union Office Staff Calendars maintained Emergency Closing List. Scanned documents and burned CDs for prep documentation for Board of Education prior to bimonthly Board Meetings for the Board Clerk.

ACCOMPLISHMENTS:

Suggested and implemented the creation of privately shared computer servers for use by the Director, Assistant Director, and their respective assistants to streamline our document access utilizing organized online folders preserving confidentiality, while enhancing access and efficiency.

Onsite technical go-to person for supervisors/support staff.

Confidential

IBM CORPORATION

Confidential

• Worked in several IBM divisions including Research, Financial Services, Global Services,
• Sales Distribution, ibm.com, Corporate Tax
• Secretary initially worked as a contractor for vendor Tascor for first 2-1/2 years, then directly for IBM

RESPONSIBILITIES:

Creatively supported 8 executives/managers and provided daily back-up coverage handled extremely busy phones and maintained heavy calendaring setting up meetings/conference calls across many countries/time zones created organizational charts and worked on presentations utilizing PowerPoint input data for projects via Excel sorted/delivered department mail maintained large department supply room after streamlining and modifying the process arranged complex travel itineraries and prepared travel expenses for reimbursement worked as a liaison for internal/external clients set-up customer visits created/maintained reference documents and contact lists created/processed monthly Intercompany invoices for Software License and Marketing Royalty Agreements for IBM Venezuela used for reimbursement purposes to IBM World Trade Corp. created and properly executed quarterly Apostille certification for Westchester Co. and NYS summarized invoice billings for Venezuela.

ACCOMPLISHMENTS:

• While working at IBM Research, I participated on the Lotus Notes Teleconference Calendar Trial before the feature was rolled out in updated software was a member of the Lotus Notes Calendar Invitation Task Force which discussed software issues/offered solutions to improving the program was heavily involved in organizing the Interactive TV Workshop attended/worked at the NAB 2000 trade show in Las Vegas, NV for a week.
• While working at IBM in NYC's Financial District, I created/presented the Assistant/Principal Joint Presentation on the MetLife Insurance account to my peers participated in the IBM Customer Appreciation Event where the secretaries would organize an outside customer luncheon for the admin/secretarial staff to meet in person and discuss our accounts with our secretarial peers and managers.

Confidential

Office Assistant Automated Systems

RESPONSIBILITIES:

Prepared and maintained monthly enrollment reports for Board of Education on Excel prepared, tracked, and maintained files and records pertaining to the billing of Special Education students for Medicaid and preschoolers CPSE receiving services, as well as homeless, incarcerated, home tutored, home educated, foster and those residing in a medical facility located within the district processed student record requests. Assisted in entering IEP information into the database transcribed Superintendent Hearing Meetings and Psychological Evaluations using a Dictaphone.

Confidential

Senior Office Assistant Automated Systems

RESPONSIBILITIES:

District Registrar handling complete registration process for Pre-K 12 updated the registration process to better suit a high volume of enrollments making it more time efficient informed parents of district residency requirements scheduled group enrollment presentation meetings where I explained the process and collected all necessary documents for student registration which included district residency proof, proof of birth, immunization records, and school report cards/records. Maintained census information handled high volume of telephone calls, own correspondence, copying and distribution of new student info packets and dealt directly with the school district's attorney on any guardianship, residency, or immunization issues. Created reports on Excel input student information into school district SASE database.

ACCOMPLISHMENTS:

• After mastering the existing Registrar position responsibilities, I revamped the daily schedule of random interruptions by creating an improved process which allowed me to schedule group appointments twice daily. This made better use of everyone's time and proved to be a more efficient, streamlining the process allowing me to undertake and process a heavier volume of time sensitive student registrations more quickly through group presentation meetings.
• Designed process and led group presentations daily concerning the student registration process.
• Made arrangements for a Spanish or other interpreter to be present during the enrollment/registration process to translate for parents/guardians.

Additional Employment Information:

Secretarial positions in the fields of commercial real estate, accounting/finance, giftware, private public school systems, and marketing Underwriting Assistant in a commercial insurance company In-Patient Medical Insurance Biller in a private psychiatric hospital and an Out-Patient Insurance Biller in a medical hospital and doctor's office.