Program Director Resume Profile ,GA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

Facilitate the synchronous and asynchronous learning experience for adult learners pursuing Business and Project Management courses.

Director Confidential

Directed the customer relationship management, change management and process improvement of the case management department.
Managed the vendor and public relations component by ensuring that clients are connected with appropriate mental health, chemical dependence, and primary health care services.
Monitor grant reporting deadlines, led team development training, and ensured regulatory compliance for the department

NCP Manager/Child Support Specialist, Confidential

Motivated high-performance team to exceed forecasted goals by enrolling customers in the outreach program assisting over 1500 participants.
Led the project management team in implementing change management and process improvement strategies in multiple business locations throughout NYC.
Actively managed strategic partner relationships in the administration of 645K NYC HRA government contract. Coached team in building trust with formerly incarcerated customers.
Created marketing strategies which resulted in 150 increase in program revenue and surpassed enrollment forecasts by 50 .

Adjunct Instructor, Confidential

Quick Start Certified Instructor, led instruction of students in manufacturing, warehousing, logistics, and customer service certification programs. Directed multimedia presentations on strategic and technical topics.
Developed specialty instruction materials on supply chain management, just-in-time JIT logistics models, Six Sigma and Total Quality Management TQM methodologies, and project management techniques. Achieved and sustained 97 program completion rate.

Program Director/Coordinator, Confidential

Managed daily operation of Department of Community Affairs, HOPWA/ Ryan White program providing transitional, permanent and community based supportive housing and Primary Healthcare Services.
Directed all facets of program operations, including negotiations with landlords, wrap-around service delivery, budget management, Profit Loss management, contract compliance, reporting, and quality assurance.
Built and maintained relationships with program recipients and partners, community stakeholders, and local government leaders. Managed preparation of formal Requests for Proposal RFPs and grant funding requests.