Experienced Information Technology Director and Project Manager with strong technical expertise coupled with dynamic leadership skills in all phases of program execution ranging from proposals, negotiation through execution, delivery and sustainment.

SUMMARY KEY SKILLS

• ifecycle Project Management
• Software/IT Network Management
• Information Security
• Process Reengineering
• Global IT Strategy
• Military/Government Contracting
• Negotiations
• Cost Savings
• Systems Integration/Consolidation
• Operations Technical Support Management
• Budget/Timeline Management
• Stakeholder Communications
• PMP Qualified
• CMMI for Development v1.3 qualifiedl
• Dynamic, Technology Director and Project/Program Manager with 18 years of experience leading highly complex projects for DoD, government and civilian organizations
• Strong knowledge of IT Support environments for federal clients including help desk, network operations, and system support
• Expertise in Information Assurance IA
• Demonstrated strengths initiating, planning, executing, controlling large scale projects on time and on budget
• Able to identify and correct project constraints
• Skilled in providing leadership for diverse technical teams and subcontractors
• Ability to create strategies leading to new business development

PROFESSIONAL EXPERIENCE

• Confidential is an award - winning, ISO 9001:2008 certified Government Contractor, performing certified ISO/IEC 20000-1 and CMMI Maturity Level 3 work on contracts. The Company provides Diversified Services to both the Civilian and Defense markets, including Development, Integration, Operations and Maintenance, Cyber Security, Geographic Information Systems, Technical Consulting, and Business Operations Support. Phacil has received a number of recognitions, including rankings on Washington Business Journal's Top Government Technology Contractors, CRN Solution Provider 500, and Software Magazine Software 500.

Infrastructure Operations Manager

• Responsible for the daily performance and availability of the National Science Foundation's data network, voice, computing, messaging, backup and systems infrastructure located in the customer data center. Provides leadership to the service desk and assumes responsibilities for problem/change and incident management as key responsibilities for this critical position. The Operations Manager coordinates with other departments to ensure that current and new products can be supported. Provides a wide range of software and hardware diagnostic tools. Regularly performs audits to ensure processes and procedures are current and being adhered too by all team members. Responsible for the resolution of incidents, identifies the root cause of errors, and works with the team to prevent recurrence. Manages subordinates in order to meet schedules and resolve technical problems 24x7. Confidential Pretek Corporation is a US based total business integration solution provider offering a wide range of services including software development, strategy consulting, solution implementation and technology consulting services to a wide range of clients, including major corporations and start-ups in North America.
• Director of Information Technology and Business Development
• Provides Information Technology support hardware/software/sustainment for existing IT contracts within the Federal Government. Meets with government contract representatives to determine requirements and then implements the necessary manpower and resources to meet expectations. Works closely with government executives to ensure contract performance and service levels are met in accordance with SOW and PWS requirements. Provides Business Development support within DOD and Federal Sector agencies. Explores new contract support opportunities and business relationships to meet company growth and development requirements. Actively works within the corporate business development group to pursue and obtain additional new business within the company's core competencies. Provides 16 years' worth of proposal development experience and award winning success in both DOD and Federal contracts. Confidential Dynanet Corporation, a results oriented company designed to assist customers in achieving their business goals through the delivery of superior information technology solutions and operations.

Director of Infrastructure Services

Provides contract Program/Project Management to the company's multiple infrastructures and IT services related contracts. Works closely with government executives to ensure contract performance and service levels are met in accordance with SOW and PWS. Actively works within the corporate business development group to pursue and obtain additional new business within the company's core competencies.

Confidential

Provides IT, security, and consulting services for comprehensive, quality technology solutions for the Federal government and private sector.

Director, Corporate IT Services Division

Provided Technical IT Direction on all matters related to Corporate IT infrastructure. Managed a team of 5 engineers and 2 software developers maintaining 45 servers, multiple network devices and 100s of laptop/desktop computers at multiple sites, both corporate and government. Responsible for software licensing and worked with vendors to ensure current versions are available and updated in accordance with company policy. Provided the organization with CM for all devices under my preview using open source COTS products. This position was directly responsible for security, detailed IT project initiatives, Help Desk support for 750 users nationally, Software development, Web support and ITIL compliance. Recently this division was tasked with the responsibility for achieving ISO 20000 compliance at Corporate Headquarters by June 2011. Additional responsibilities included, proposal management and writing in the areas of Technical solutions, Operations and Maintenance, Program Management and IT Security.

Senior Project Manager, General Services Administration

Provided key leadership for a complex 200M enterprise consolidation program. This effort streamlined network, server, and user support from 39 contracts to 1, providing more cost efficient cradle to grave, 24X7 technology support for clients. Provided project management for 14 North American offices, Europe and Asia. Responsible for COOP/DR activities at 14 regional locations and 5 international sites. Developed plans and assisted with identification and testing of critical infrastructure to meet customer requirements after an emergency. Responsible for 15 direct reports and 164 staff of contractors/subcontractors. Team consisted of local technicians as well as server/network engineers providing tier 2/3 real time desktop/laptop/peripheral and direct support for 4500 servers and network infrastructure devices in support of 17,000 global customers. Responsible for ensuring current patch/hotfix requirements are met using automated technology resources to eliminate vulnerability and security concerns. Collaborated with federal contracting office to ensure efforts match original statement of work SOW and additional scope is captured and incorporated into contract modifications where required. During the 30 day transition period, enlisted 97 of incumbent staff to remain on the project, maintaining institutional knowledge and continuity of operations. Managed budgets with average monthly burn rate of 1.6M. Monitored project progress and determining and mitigating risks.

Key Achievements:

• Managed transition of 39 support contracts and 15 help desks to 1 centralized infrastructure support group with 375 global staff, supporting network, email, groupware, servers, storage area networks, and enterprise resource management systems ERPs .
• Met or exceeded all service level agreements SLAs, achieving 90 of monetary incentives available to-date.
• Developed 50 ITIL compliant Standard Operating Procedures restructuring the approach and resources supporting national infrastructure computing systems.
• Provided quarterly Productivity Improvement Reports outlining technology trends and areas of recommended improvement within the organization.
• Streamlined cross functional team tasking, ensuring performance improvements and accomplishing contracted metrics while maintaining CM requirements during backup and reconstitution.
• Leveraged current technology such as remote support in order to reduce staff and increase profit margins by 7.14 or 1.2M annually.
• Expanded contract tasking in T M areas by 10, managed the first option year award with additional 5M in contract growth.
• Resolved an average of 400,000 service tickets issues and change orders annually.

Confidential

Deputy Program Manager

• Co-authored proposal and bid for 49M performance based contract to implement a full scale IT service delivery operation in 120 days with very aggressive service level agreements SLAs for the Department of State, Bureau of Diplomatic Security. Responsible for system/server backups and snapshots for 1200 servers globally. Managed 3 critical work streams, concurrent baselining of the environment, evaluation, and recruiting of incumbent personnel and transition of operations from previous contractor within 30 days of award. Consolidated multiple technology infrastructures, led cultural change, reduced backlogs, and completed staff reductions. Received 93 award fee for successful transition.

Key Achievements:

• Completed technology consolidation on time and on budget, leading to refined operations across desktop support, help desk, network infrastructure, applications, hardware, and server management functions.
• Decreased help desk wait times from hours to minutes resulting in higher award fees due to exceeding SLAs.
• Recommended and received funding for additional 800K annual regional engineering positions within State Department annexes across the country.
• Created best practice SOPs in combination with enhanced technician administrative rights that allowed for 90 of all issue calls to be resolved in the first attempt.
• Reduced staff from 80 to 54 associates, raising profitability through increased process efficiency.

Confidential

Provides consulting, systems integration and design, IT and business process outsourcing and application development for national and local governments.

Information Assurance Implementation Manager

• Provided Management for Information Assurance IA Implementation Management to the Navy Enterprise Resource Planning ERP program for DON CIO, NAVSEA, and Navy District Washington. Managed IT infrastructure and developed NMCI requirements within a new commercial government facility on time and on budget. Collaborated with Flag and SES level program managers to expedite the design and configuration for installation of NMCI services within
• CSC government facility in Arlington, Virginia. Directed all aspects of security for the program including software/hardware selection, security installation, documentation, and penetration testing. Led management within
• ERP for Foreign National Access process, Continuity of Operations and Disaster Recovery, incident response, INFOCON, NMCI/Interim Secure solution, help desk implementation and management, and UNNPI deployment.

Key Achievements:

• Instrumental in developing the IA Strategy relative to congressional funding approval for initial 500M program.
• Optimized technical engineering and IA Management to align 4 Navy pilot programs into 1 ERP system using SAP Technology, resulting in 3M program cost savings.
• Pioneered a technical self-help approach that reduced wait times from 1 year to less than 4 months.

Senior Principal Computer Systems Security Analyst DynCorp

Coordinated support for certification and accreditation of new and legacy computer systems for Security Division Accreditation Unit, Federal Bureau of Investigation FBI .

Key Achievement:

Planned and executed the accreditation of 45 systems in just 3 months with no loss of service.

ADDITIONAL POSITIONS

• DynCorp Deputy Program Manager, Theater Systems Integration Office, Confidential
• Provided project management leadership including contract execution, staffing and resource planning, customer coordination, stakeholder communications, and help desk management. Monitored and tracked project life cycle. Ensured successful delivery of key milestones. Coordinated Engineering, Fielding, Installation and Testing EFI T .
• TITAN SYSTEMS Formerly Intermetrics and Averstar Confidential
• Program/Operations Manager: Led operations for DISA European Computer Emergency Response Team EURCERT in Stuttgart, Germany. Managed program and operations for Intrusion Detection Systems IDS in the European Theater of Operations. Directed the help desk, developed and implemented Standard Operating Procedures SOPs in order to meet service level agreements. Supported 100,000 end users, monitored 285 networks in 91 countries.
• TITAN Confidential
• Information Assurance Representative: Coordinated defensive information operations and Information Assurance IA expertise at Headquarters, U.S. Central Command USCENTCOM, MacDill Air Force Base through the DISA field office. Led a 60 person IA team in various locations throughout Southwest Asia.
• INFOSEC Analyst: Provided engineering and technical support regarding security for hardware and software applications in the DISA Continuity of Operations and Test Facility DCTF . Co-Managed help desk operations and created robust standard operating procedures SOPs .