SUMMARY

IT PROFESSIONAL

Support Experience

• Windows 95, 98, NT 4 Workstation, NT 4 Server, Windows 2000 Professional, Windows 2000 Server both Standard and Advanced , Windows XP Professional, and Windows Server 2003 both Standard and Enterprise .
• Internet Information Server IIS versions 4, 5, and 6 from an administrative perspective. On each version I have worked quite a bit with both web services including COM objects as well as FTP.
• Terminal Services under Windows 2000 and 2003.
• Creating an Active Directory domain under both Windows 2000 and 2003. This has involved both the creation of a new domain from the ground up, as well as the migration of an existing NT4 domain.
• Microsoft Exchange Server and its interaction with various versions of Microsoft Outlook.
• ArcServe backup software, backing up Windows, Linux, and Sun servers. I also have some experience with Legato, though more from a client-side perspective.
• Helix formerly Real software for serving video content to customers.
• Network Associates McAfee Anti-Virus software.
• Shell scripting for Windows NT, 2000, and 2003.
• Many different EMC Storage Area Network SAN and Network Attached Storage NAS products.
• From a hardware perspective, this includes the Symmetrix and CLARiiON storage devices, as well as the Celerra line. It also includes Connectrix switches, Emulex Fibre adapters and QLogic Fibre adapters.
• From a software perspective, I work quite a bit with EMC ControlCenter ECC 5.1, EMC Replication Manager ERM 2.0.4 along with TimeFinder , Enterprise Storage Network ESN Manager 2.0, PowerPath 3.0 for Unix and Windows, WideSky Solutions Enabler 5.3 for Sun and Windows, Celerra Web Manager 4.x, and Navisphere 6.5.
• I also perform general SAN administrative tasks such as zoning and LUN masking, as well as NAS administrative tasks such as creating file systems and setting up NFS and CIFS shares for access.
• Microsoft SQL Server 7 administration and general troubleshooting however, not DBA work .
• DNS administration from both Windows 2000 and 2003, as well as manual zone list maintenance.
• Macintosh operating systems versions 6 through X .
• Microsoft Office Suite ranging from Office 95 to Office 2007.
• A wide range of server manufactures including Dell, HP/Compaq, and IBM.
• Network troubleshooting across LANs, WANs, and wireless networks.
• The following are areas that I deal with on occasion, and am somewhat familiar with, but would not consider myself an expert on.
• Cisco switches, routers, and Local Directors.
• F5 Networks BigIP load-balancing devices.
• Linux administration mostly Red Hat 6 and above .
• Solaris administration 2.6 and above .
• Webtrends reporting software version 6 and above .
• HFNetChk Pro Patch Management Software version 4 .
• Windows Server 2003 Novell NetWare 6.5 Local Area Networks LANs
• Windows XP/Vista SharePoint Citrix
• Database Conversion MS Outlook MS Office Suite 1997-2007
• Hardware Installation Software Testing MS-Acess
• Exchange Server Brocade switches Retina CS
• Active Directory Admin DHCP Configuration Network Printer Setup
• IIS6.0 GroupPolicy SQL

RELEVANT EXPERIENCE

Citrix support Specialist , Confidential

Network Surveillance Specialist Confidential

Computer Technician, Confidential

Server Technician Confidential

Field Technician Confidential

Server Support Specialist Confidential

1 Familiarized myself with VMware in a citrix server environment.

2 Updated patches through application deployment in a citrix environment that affected the productivity of users in a call center.

3 Installed G7 server blades, including the hard drives, memory modules, and chassis.

4 Performed backup and recovery using VERITAS software.

5 Ensured audit compliance and maintained system confidentiality , integrity and availability.

6 Analyzed server workload including traffic and maintained server efficiency using VMware..

7 Used Active Directory to add users to groups, create new users, and give access to printers and network drives.

8 Monitored server performance, and performed upgrades to system hardware.

Network Surveillance Specialist, Confidential

1 Utilized Remedy Ticket creation and tracking program to document network issues

And send out alarm points.

2 Followed a documented procedure for trouble shooting problem areas while speaking to internal employees.

3 Worked in a Network operation center that ensured the integrity, reliability and everyday functioning of a Fiber/Coaxial network.

4 Monitored Cisco routers, Digital quams, Analog qaums, Modems, DNCS, Hubs, Channel outages, and more, for the southeastern region of the United States..

5 Updated changes to the departments SharePoint site, to allow users access, and post procedures for problem resolution.

Systems Support Technician, Confidential

5 Used Microsoft Access and Excel to create a compile and convert data from csv files of sensitive information such as salaries, ssn , addresses and insurance policy information.

6 Managed installation and configuration of several pieces of software to ensure efficiency of a paperless enrollment process.

7 Ensured the security of highly classified employee information for an access database.

8 Used Active Directory and group policy configure and maintain users' rights, user names and passwords in a windows server 2003 environment.

9 Performed backups.

10 Applied operating system updates, patches, and configuration changes.

11 Ensured that the network infrastructure is up and running.

12 Checked and kept Printers and other equipments working fine.

Server Technician, Confidential

13 Worked as a traveling field technician to install multi-function printers.

14 Initiated windows server 2003 scripts as part of a process to remove previous printers, and install new printers.

15 Verified that the server assigned the new Multifunction printer the same ip address as the previous printer.

Field Technician, Beazer Homes, Atlanta GA 03/2000 02/2004

1 Installed and configured HP desktops for Network connectivity.

2 Traveled to sales agent sites to install and configure Citrix client and Citrix server.

3 Established trust relationships with sales agents as well as trained them on how to use a new mortgage system.