SUMMARY

• TELECOMMUNICATIONS Security Engineer Project Management
• Accomplished Telecommunications Professional practiced in all aspects of sales, design, installation, and support of voice, data transmission and PBX switching technologies. Expert in collaborating with internal/external customers to identify requirements and design solutions with a compelling ROI. Practiced in configuration design, pricing, troubleshooting, maintenance and support management.
• Have installed over 120 Nortel systems and performed numerous system upgrades. Strong project management and supervisory skills, able to oversee activities of large groups of contractors and deliver quality on time. Superior training abilities authored the standard operating procedures for telephone installations and led all in-house and field training efforts. A self-starter, able to work independently or as a valued team member. I currently hold an active TS/SCI clearance Exp. 6/2015 and I was an Emergency Response Official.

PROFESSIONAL EXPERIENCE

Senior Systems Analyst

Confidential

• Hired as a Contractor to provide engineering and maintenance support to the Federal Aviation Administration FAA Command, Control and Communications C3 program office in Washington DC.
• Maintain and support of Nortel telecommunications system's which consist of a CS1000M, 2-CS1000's, Call Pilot and various audio and visual systems throughout the FAA facilities which included 2 COOP sites.
• Maintain and support of the FAA's 480 and 240 port Conference Bridge and IVR system.
• Engaged with vendors for new circuit installations, repair and troubleshooting of existing circuits.
• In charge of running and terminating all media in secured areas SCIF . Cat6, Coax and Fiber Optic cables
• Managed and maintained the Direct TV systems thru out the FAA over 120 receivers in multiple locations.

Senior Service Technician

Confidential

• As Senior Service Technician I traveled or dialed in remotely to customer sites to troubleshoot various issues with telecommunication platforms, voice mail and various applications.
• Performed installations, system upgrades, moves and changes on a variety of Nortel platforms including the Meridian product line as well as Call Pilot, Telephony Manager, BCM 50-450 and Norstar key systems.
• Provided Nortel design engineering as required.
• Provided engineering and installation support for 7 Sales Executives at one of the largest independent Nortel distributors in the country.
• Field Sales Engineer 2/2007-5/2008 Shared Technologies Federal
• Served as Design Engineer configuring Nortel's CS1000 IP telephony and Meridian 1 platform including applications such as Call Pilot, Contact Center Suite and MCS 5100. Demonstrated advanced use of Nortel's NNEC engineering software.
• Noted for developing strong designs that met user's needs resulting in all 7 Sales Executives being on track to exceed quota.

Systems Project Engineer Confidential

• Recruited as a Consultant to provide engineering and installation support to Verizon Business Developers for opportunities within the Federal sector.
• Designed and configured Nortel's CS1000 IP telephony and Meridian 1 platform's for Federal Government customers including applications such as CallPilot, Contact Center Suite and MCS 5100.
• Coordinated and scheduled installations, upgrades, cabling infrastructure and technician time.
• Noted for completing 70 designs ranging from 200 to 1,000 telephone sets as well as equipment design, engineering and maintenance of all US Army switches globally. Long Term Life Cycle Support LTLCS contract.

Sales Engineer Confidential

• Reviewed detailed requirements and specifications to independently design telephone system infrastructures for various US Government intelligence agencies.
• Provided pricing and engineering on a variety of Nortel PBX Switching systems including all Meridian Option 11C, 61C, 81C PBX and CS1000 IP platforms with multiple applications including Meridian Mail, Call Pilot, OTM, Multimedia Communication Server 5100 Meridian Integrated products and Symposium Call Center Server product lines using the NNEC engineering tool.
• Noted for completing over 200 designs ranging from 400 to 4,000 telephone sets.

Senior Field Engineer / Security Inspector TSCM Confidential

• Hired as a Contractor for the Department of State's Office of Diplomatic Security Countermeasures Programs and Technical Surveillance Countermeasures Branch DS/CMP/TSC , a branch within the Bureau of Diplomatic Security responsible for developing and providing Technical Surveillance Countermeasures.
• Conducted site surveys and technical examinations of the telecommunication systems at foreign posts and U.S. Embassies to identify vulnerabilities and neutralize technical surveillance devices.
• Leveraged 25 years of Nortel Networks experience to inspect anywhere from 60 to 600 telephone sets and main system at Department of State facilities abroad.
• I was trained by a former Interagency Training Center ITC Instructor

Independent Consultant Confidential

• Managed numerous engagements providing engineering and technical engineering support for the Nortel Networks product line.
• For Nortel, hired to train approximately 100 Verizon Sales Engineers in 8 cities on how to use Nortel Network's Configurator tool for engineering their voice product line. Meridian Opt11C-81C
• Selected for membership on Nortel's DAC Distributor Alliance Council to gather feedback on Nortel products and communicate to internal development and support leaders.
• For Verizon, engaged for 14 months to support field sales force in providing engineering and system designs including pricing and configuration/labor estimates on Nortel Networks equipment. Priced and engineered 30 upgrades on a variety of Nortel PBX Switching systems including all 61C and 81C PBX platforms with multiple applications including Meridian Mail, Call Pilot, OTM, MIRAN and Symposium CCS product lines.
• For Dyncorp consulted for 1 year for system design and upgrading of 32 FAA sites across the U.S. All were upgraded to new PBX platforms and current software with multiple applications. Subcontracted with consulting firm to provide Dyncorp with engineering support on the FAA/VTS contract.

Verizon / GTE Corporation Confidential

• Supported all sales people in 5 offices throughout 5 states. Held meetings with customer CEO, CFO, Operations, Telecommunications, and Call Center executives to review business requirements. Prepared and presented proposals outlining options and detailing customer ROI. Developed innovative solutions to gain competitive edge and win business.
• Consistently met/exceeded revenue goals achieving as much as 122 of sales quota.
• Helped earn rank as 1 office in U.S. for 3 years based on sales and customer satisfaction.
• Consistently and significantly exceeded company standards for customer satisfaction.

Senior Telecommunications Technician/Installation Crew Chief Confidential

• Served as Senior Telecommunications Technician and additionally as Installation Crew Chief on selected large scale implementations. Directed activities for up to 8 staff members and 24 contractors.

• For Woodward Lothrop, managed implementation and subsequent support of 34 PBXs across 5 states. Ensured seamless delivery of service maintenance and network engineering of 14 SL-1M's, 14 Meridian Option 21,s, 3 SL-1XT switches and 2 Northern Telecom Norstar key systems.
• Achieved highest levels of customer satisfaction based on timely implementation with minimal business disruption and highly responsive support.

• Managed installation in 650,000 square foot building for GTE Federal Systems contract. Directed 12 contractors and installed and maintained a SLI-XT containing two network groups, and 11 PRI's and 1 Digital sound voicemail system. Data network was fiber-back boned interfacing with DEC and IBM computer systems with Synoptics Lattisenet and 3COM equipment.
• Noted for overseeing and coordinating large-scale moves and changes, including offices with over 600 personnel, with zero business disruption.