PROFILE:

SENIOR SYSTEMS ADMINISTRATOR

Senior Systems Administrator

with 14 years of progressive experience and success in managing information technology operations that drive enhanced business functionality, performance efficiency, and positive bottom-line results. Expertise in leading customer migration planning and project executions that provide measurable results in overall cost savings, increased performance uptime, and storage capacity. Experienced in VoIP technology and system installation, implementation, administration, and support. Lead and facilitate collaborative efforts of outside service providers and remote staff in the design, analysis, implementation, repair, and maintenance of system solutions that meet the growing business demands and evolving needs of a diverse customer base. Manage network and systems installation, configuration, operations, maintenance, and infrastructure support functions in diverse Windows environments.

SKILLS

CAPABILITIES Proactively analyzing, monitoring, and improving IT environments and developing appropriate solutions and policies for day-to-day operations and crisis management strategies. Creative and quality-focused with the ability to excel in a leadership role in delivering effective IT solutions. Interfacing with stakeholders to develop business-critical systems and processes, working with users to define their needs, identify problems, evaluate potential solutions, and implement improvements. Collaborating in the design and development of the system to meet user needs and respond to and anticipate technological advancements. Leading the planning and deployment of hardware, software, and system upgrades and installations.

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7/8, Windows Server 2000/2003/2008/2012, Mac OS X, Linux Software: VMware, Exchange Server 2003/2007/2010/2013, SQL Server 2000/2005/2008/2012/2014, Asterisk, Terminal Server/RDS, IIS 6/7/8, ESET Endpoint Security/Antivirus, Trend Micro Client/Server, Symantec Endpoint, Oracle VirtualBox, Apache, Nginx, MySQL, PostgresSQL Protocols: DNS, DHCP, TCP/IP Hardware: Dell, Netgear, Cisco, Adtran, Avaya, IP Office, Apple Other: Airwatch, Cisco Meraki, MDM, Google Apps for Business, Microsoft O365, LAN, WAN

PROFESSIONAL EMPLOYMENT

Confidential

VICE PRESIDENT, INFORMATION TECHNOLOGY Provide strategic leadership and direction of day-to-day IT operations, staff functions, and external vendors with direct responsibility for the management of IT and telephony infrastructure including networks, computers, servers, hardware, software, and related peripherals, service, and maintenance. Develop, implement, and oversee IT and vendor management policies and practices, and technical aspects of IT-related projects. Responsible for the monitoring, management, and deployment of domain systems, network support, desktop support, VoIP administration, and hardware and software troubleshooting and support. Spearheaded the migration of 250 users from an on-premise Exchange 2010/2013-mixed environment to a primarily hosted environment, completing migration with zero downtime and achieving a 70 per-user savings. Led and managed a project to transition the company from a multi-voice T1 to a managed SIP-trunking network, leading the sourcing of and negotiations with new providers to meet company voice service requirements in a new company location. Successfully navigated work stoppage issues and risks with carrier Verizon , negotiating and working with local fiber carriers to move service within project timelines and ultimately cut telephony costs per user by 20 per month.

Confidential TIER 4 DEPLOYMENT ENGINEER Directed the planning, configuration, support, and execution of long-term deployment projects for prepaid, converged, and postpaid billing and telecommunication services. Led the collaborative efforts of on-site Tier 2 and Tier 3 engineers in network design, layout, topology, equipment specifications and procurement, and installation. Provided on-site installation, configuration, and testing of systems, equipment, and software to ensure proper integration and operability with client network infrastructure. Managed the procurement, deployment, and installation of physical hardware, IBM HP-UX systems, and EMC raid systems. Delivered the successful migration of video-on-demand VOD billing system from legacy to Comverse at one of Belgium's largest telecommunications providers, exceeding client expectations by completing the migration with zero failures and migrating the system in one hour instead of the forecasted eight hours. Developed an internal virtual repository to improve ability to work with multiple firewall technologies across a diverse client base, utilizing Sun VirtualBox to build the repository and provide stored virtual images of secure sites.

Confidential APPLICATION SYSTEMS ENGINEER Promoted to manage, support, deploy, and maintain mission-critical applications and servers used by internal and external users, with a primary focus on the design, improvement, and deployment of all internal and customer-facing ticketing system Request Tracker in use by 24x7 call center operations across the country. Responsible for primary system design and infrastructure development, monitoring, and support. Served in the role of Production Support Systems Engineer II with responsibility for the deployment and maintenance of applications for deployment to production and the development of standardized installation and deployment instructions and procedures. Led processes focused on the investigation and resolution of production-related issues including the maintenance and support of security databases and applications, application system design, testing, and support. Managed support-related escalations to ensure 100 system uptime. Designed and tested a comprehensive plan for the migration of 10 front-end Request Tracker RT , three back-end databases, and two FTRTS search boxes from RT 2.0 to RT 3.0, executing the successful migration within 12 hours with zero disruption to business operations.

Confidential COMPUTER CONSULTANT Provided technical expertise and support to companies in the planning, development, implementation, and maintenance of a Windows-based computing environment. Maintained network, email, and web servers, VoIP/Voice T1 telephony systems, and technical projects for assigned clients. Confidential IT MANAGER Managed and oversaw day-to-day technology infrastructure and operations management functions including computer networks, hardware, software, and telephone systems. Managed in-house custom-built CRM software applications and computer systems. Redesigned the firm's custom order entry system, increasing workflow efficiency and overall system reliability through continuous monitoring and improvement.

Confidential MANAGER LEAD TECHNICIAN Supervised in-house and on-site technical support functions and a staff of four with direct responsibility for software development, database and web design, and overall system repairs and maintenance. Served as liaison and client consultant in providing a range of technical expertise including hardware and software recommendations, virus protection, system performance, and network and communication system design and implementation. Drove an increase in sales of 350K in one year by focusing on the areas of client relations and support and the design and launch of the company's website. Led the planning and execution of a network infrastructure project connecting 15 offices of Grand Bank, providing enhanced communication and business process implementation efficiencies for the bank.

CERTIFICATIONS Microsoft Certified Systems Engineer MCSE LAN/WAN Certified Engineer NACSE Network Technician NNT Network Cabling Specialist