Manager Resume Profile, TX - Hire IT People

Summary

Over 25 years experience within one of the nation's largest consumer retail companies 40 billion in revenue .
Over 17 years leading IT application support teams, developing IT solutions, and supporting key business and revenue generating systems
Result driven IT professional with proven record of leading/overseeing diverse teams and applications, improving application operations, and reducing expenses.
Versatile leader with excellent management, analytical, problem solving and communication skills.
Communication-oriented, with the ability to translate technical status into business-oriented communications.
Broad knowledge and expertise in retail operations, information technology, process acceptance and business acumen.
Strong understanding of service management, SDLC and project management methodologies.
Experienced in system, resource and project management methodologies.

Professional Experience:

Confidential

Manager

Responsibilities:

Manage daily operations of marketing planning and operations systems.
Manage systems that utilize a diverse set of technologies such as Mainframe Cobol, IMS, DB2, CICS. MySQL, SQL Server, IBM UDB, Java, HTML, XML, Web Service Technologies.
Manage integration of my local Marketing team with overall corporate support and portfolio management procedures. This included multiple iterations of new incident tracking tools and tracking/escalation procedures.
Partner with Marketing business support Level 1 help desk and management to ensure timely reporting of issues and status'.
Lead team of associates varying in size up to 12. Responsible for developing recruiting needs, conduction performance management reviews and follow-up, and professional development.

Confidential

Achievements:

Received corporate IT awards/recognition for cost reduction efforts both individually and for my team specializing in Mainframe cost take out.
Currently assisting in transition of application support to a centralized Service and Support Management organization.
Assisted in knowledge transfer from support Subject Matter Experts to development team for new, single-view application which is replacing 5 20 year legacy marketing applications.
Integrated into a single team the support management for separate sets of applications due to Kmart / Sears Merger in 2005. Responsible for developing cross-application support procedures including rotations, incident tracking/reporting and knowledge transfer.
Led small improvement projects utilizing only support team members to successful completion.
Maintained and improved application availability metrics 24x7, 365 with specific concentration on 4th quarter selling season.
Maintained support integrity throughout multiple reductions in team size. Developed an excellent relationship with team members, remaining open to their ideas to progress through these events.
Chosen to lead the re-integration of the Marketing support team after an effort to develop support organizations based solely upon application technology. This successful endeavor lead to a corporation-wide re-integration into business specific support teams.
Managed a QA team of 4 associates and a technical architecture/infrastructure team of 2 associates. Accomplished in-sourcing of QA activities from various contractor firms. Ensured proper test plans / scripts were created by each member per needs of development efforts.
Developed from ground-up the application support team for Marketing/Advertising applications at Sears after a large development project creating Client-servers based pricing and production applications.

Developer

Confidential

Held various developer/analyst positions utilizing technologies such as Easel, Cobol, Mainframe utilities, APL for Marketing and also financial planning business units.
Successfully participated in 16 week IT training program for entry-level IT associates specializing in Mainframe Assembler programming.

Confidential

Held various part-time and full-time clerical positions. Self taught IBM PC technology leading to role as sole PC technologist for research department responsible for installation and maintenance of PCs and various application tools.

Technology Foundation:

Server OS Technologies: Windows, IBM Mainframe
Database technologies: IBM DB2
Strategies/Concepts/Methodologies: Systems Development Life Cycle SDLC , IT Service Management ITIL , Change Management, Disaster Recovery, Enterprise Marketing Management EMM
Desktop technologies: Windows-based, Office Suite.

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Manager Resume Profile

TX

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