Customer Service/Sales Executive Resume Ashburn VA - Hire IT People

Professional Summary

Highly-competent professional with management, leadership, sales, and training experience. Sold a variety of multi-dimensional information technology and service solutions to significantly develop business revenues, expand company branding, and help achieve high return on investment with low cost lead generation.

Professional Experience:

Confidential, Ashburn VA 2008-Present
Verizon is the one of the leader tier one provider in the telecom industry.

Selling telecom product to business customer
Meeting and exceeding all sales goals on a monthly basis
Providing excellent customer service
Face to face and telephone correspondence with customers to present business proposals and RFP’S
Business to Business sales
Maintain customer recurring revenue while expanding on new customer growth.
Manage module customers ensuring the growth of revenue in existing accounts.
Hunting and farming to increase growth and productivity.
Project Manager assisting a small group of employees on various project with short turnaround time frames.
Handle billing issues in a timely manner Successfully sold and increased existing accounts while simultaneously
selling new clients’ complete marketing business solutions, both printed and online, through inside and outside
prospecting techniques Renewed standing customers while increasing by an average of 25% to a 19% quota
Earned National President’s Club Award in 2010
sales representative in the entire North East sales region
overall in the mid-Atlantic region

Confidential, Berlin CT June 2003 – March 2008
Customer Service/Sales Executive

Assistant Supervisor Resolving escalated calls from customers, assisting reps with troubleshooting, billing, and work order accuracy also Q/C and assisting new hires on reaching their goals and maintaining them on a monthly basis.
Maintaining and exceeding sales goal by an average of 200% every month.
Processing credit card payments, sales and troubleshooting customer’s equipment.
Balancing cash drawers at the end of shift.
Setting up connections and reconnections of cable services, high speed internet and digital telephone services.
Training team members on new products and services and qc work order
For errors.
Processed bankruptcies, and resolved cooperate complaints.
Dispatcher/NOC technician. Dispatching technicians to and from different jobs.
Network Operations: monitoring all activities on the cable network to prevent outages and service interruptions, dispatching maintenance technicians to outages and service repair calls. Created outage/ critical trouble tickets in remedy system

Confidential, HARTFORD CT 2000 - 2003
Business Travel Consular/ Sales

Providing superior customer service to corporate clients
Booked travel arrangements for business travelers
Booking air, hotels, cars, limo and train reservations for more than 8 businesses corporations with different travel policies.
Worked on both sabre and apallo systems.

Confidential,s Hartford CT 1997 to 2000
Reservation Agent/Ticket Agent

Issuing traveling boarding passes to travelers for domestic and international flights using sabre reservation
System, baggage check in and sales for new travel.
Boarding passenger on flights and receiving incoming flights.
Balancing cash drawers at the end of shift
Met arriving aircraft for passengers arrival
Ensured that all flights were boarded on time for on time departure.
Operated the jet bridge during departure and arrivals.

Confidential, Hartford CT FEB 2000- OCT 2000
Manager In Training/Customer Service

Processing small pay day loans for customers.
Balance all cash journals and drawers at the end of the day;
made daily bank depositsand withdrawals for the company
Trained new hires
Provided excellent customer service to all customers.

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Customer Service/sales Executive Resume

Ashburn, VA

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