Field Tech Resume Profile Cincinnati, OH - Hire IT People

Technical / Professional Experience

Confidential

Field Tech

Performs Onsite Phone system conversion from conventional telco service into the bank branches to a VOIP system. Reconfigs Cisco routers, replaces cards as per Work orders from the Project Manager. Serves as a field point of contact between the Branch Mgr, NOC and Telco/ VOip Carriers to collectively resolve any conversion issues Line tests, wiring, LAN issues, VOIP Handset installation/Replacement, FAX, etc Performed follow-up testing Line Validation .

Confidential

Technician IP/TDM Network Operations Center

Takes calls from residential business VoIP customers Vendors, remote Tests troubleshoot VoIP, TDM network issues, assists Turnups for S.I.P. TDM based customers. Works assigned trouble tickets escalates, dispatches to other Carriers as necessary to resolve all issues related to TDM / transport, routing and translations, voice, data, VoIP service associated CPE equipment Routers, CSU's etc . Provided helpdesk / technical support to other internal departments as needed. Monitored network elements utilizing SLA performance monitoring and related tools and platforms such as MRTG, Solarwinds, Netcool, etc.

Confidential

Helpdesk-Repair Representative

Receive screen incoming calls from residential phone/internet service customers. Advise customers on basic troubleshooting tests such as testing phones at the Network interface, etc. Perform line tests and analyze the results for next appropriate action/ referral. Comply with service level guidelines, ensure quick accurate response to calls.

Confidential

Broadband Service Engineer

Provided customer field service, installing cable modems and training customers on the use of high speed internet access. Coordinated service activity with local area cable providers to ensure quality.

Confidential

Senior Network Specialist/Telephony and Data Communications

Performed test turn-up Ds1/Ds3 and SONET OC-3/12/48 ring network circuitry configuration and maintenance of routers. Completed site surveys. Provided onsite technical support, inter-office network support and training of new personnel. Performed acceptance test of DSL circuitry between the Demarc block and 5e switch. Directed network trouble resolution on assigned tickets.

Confidential

Central Office Technician

Installed, maintained, and tested Ds1/Ds3 and OC-n transmission equipment and associated circuitry within a central office environment. Verified 5ess switch translations executed UNE center cutover activities. Maintained interoffice router network at the Chattanooga and Atlanta corporate and sales offices.

Confidential

Technical Coordinator/ Southeast Region

Provide direct staff support for the Regional Operations Director and 7 area managers. Escalated and resolved network trouble tickets, fiber cut incidents. Setup and launched training classes for field technicians on various test and transmission equipment deployed on the network Ciena, Nortel, TTC, HP, Sunrise. Acting onsite area manager.

Confidential

Network Specialist/Telephony Voice Data

Confidential

Network Operations Center -Engineer

Responsible for remote monitoring, testing and trouble resolution of voice and data facilities on a global IDNX/fiber optic network and on various Ds-0 Nx64 , t-1, e-1, ds-3 and OC-n circuitry accessed thru test nodes in Asia, central Europe and the United Kingdom coordinated test and repair activities with local carriers, internationally.

Confidential

Installation/Technical Support Specialist Video

Duties included testing and acceptance of dedicated t-1, t-3 and switched ISDN circuits for use in Video Conference appl. Responsible for maintenance and testing of new and existing Codecs and associated gear both at the Videoconference test center and at customer premises. BT, Picturetel, CLI, Videoserver, Nortel and NEC, Tellabs DACS Provided training and technical support to customers as requested.

Confidential

Network Design/Provisioning Group

Was responsible for installation and maintenance on the Washington D.C. Charlottesville, VA portion of the network which utilized Nortel, Fujitsu and NEC transmission equipment. Supervised 2 central office technicians and 4 fiber route OSP technicians. Promoted to Network planning Atlanta - Ordered and implemented various network access through CLEC's to terminations at end user premises.

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Field Tech Resume Profile

Cincinnati, OH

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