SUMMARY

Resourceful UNIX Administrator with excellent troubleshooting skills and extensive experience maintaining system health and availability in multiple operating systems. Quick learner who is highly adaptive to changing environments and customer requirements. Possesses a knack for reducing expense by reusing parts. Successfully assumed the role of Team Leader and mentor to system administrators, operators and data base administrators.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

• Provide administrative support and maintenance of over 80 Production and Infrastructure servers IBM Blade servers running Redhat Linux, Centos and W2K8 . Number of servers host VM clients running high availability applications over multipathed networks. In addition, administer and maintain infrastructure servers to support New York office.
• Install, configure and maintain physical Linux servers from delivery to turnover to Application Team.
• Install, configure and maintain virtual Windows and Linux servers including administration of host servers running ESX and XENserver.
• Create virtual disk volumes on Compellent SAN and present them to servers as raw data base volumes, formatted file systems or storage repositories for virtual machine hosts.
• Convert physical servers to virtual ESXi, XenCenter and AWS Cloud
• Provide desktop support for New York office, including installation and administration Windows 7 workstations and Polycom phone system. Troubleshoot and resolve connectivity problems.
• Administer card key system for access to New York office.
• Participate in weekly on-call rotation to respond to problems in Production systems. Interact with hardware and software vendors to resolve high level problems.
• Work with support personnel at data center location who occasionally provide hands and eyes for first response to problems.
• Monitor logs and system performance and respond to alerts from multiple monitoring systems nagios, hyperic, zabbix .
• Install software as requested by IT Manager and Application Team.
• Develop, test and document processes and procedures.
• Develop, test and implement automated UNIX daily backup and recovery shell scripts. Assist in development of Disaster Recovery plan using daily backups as foundation.

Confidential

IT Specialist

• Provided UNIX application support to the Tivoli Monitoring Application and Security Compliance Application by installing and testing the software to verify reliability and, if necessary, resolving problems. Installed and managed the first tier WebSphere application. UNIX Subject Matter Expert for 25 IBM accounts. Reported to Manager IT.
• Applied and tested patches for reliability to WebSphere Tier 1 application server.
• Assisted primary Linux Administrator in building virtual development environment to conform to customer specifications.
• Enhanced the training environment by working off-shift to accommodate the trainee work schedule.
• Resolved problem of corrupted files on TRU64 production systems which delayed new alarms and caused extended outages by writing shell script that regularly interrogated the system and cleared old alarms.
• Improved installation turnaround time by 75 by developing checker shell scripts that identified potential network or system issues before the installation began.

Confidential

IT Specialist

• On contract to AT T at IBM. Assigned to Technical Support Team for the AT T Common Trouble Tracking Project, supporting both the development and production environment, including the local area network. Reported to the Manager of the Technical Support Team.
• Reduced operating expenses by utilizing knowledge base, experience and ability to learn quickly to eliminate the need for 3 other UNIX Administrators who, as a result, were re-assigned.
• Reduced team trouble ticket volume by 80 through careful examination and correction of network and OS inconsistencies in both UNIX and Windows desktop workstations.
• Researched, planned and implemented steps necessary to convert hardware platform from Solaris to AIX thus providing revenue for IBM and saving money for AT T.
• Maintained production environment to vendor standards by implementing the software upgrade to current versions of ORACLE.
• Improved performance and resolution time for hardware problems by re-using the hardware salvaged from the production environment upgrade to enhance the development systems.
• Prevented outages and provided 24X7 coverage by developing and implementing an action plan to move the development and production servers from the local UNIX labs to AT T data centers in Kansas City and Alpharetta.
• Guaranteed all UNIX servers were prepared for Y2K by investigating the latest vendor reports and regularly running checker script which could indicate the need to install new patches.
• Wrote shell scripts to automate Veritas Volume Manager Commands which created a standard process to recover quickly and seamlessly from disk failure.
• Saved network resources for AT T by replacing static IP addresses on desktop workstations with DHCP assigned addresses.

Confidential

Senior Technical Staff Manager, UNIX Technical Lead Information Management Services

• As the Team Lead for the UNIX group in the AT T Site Management Center, supervised and mentored the activities of 7 people whose duties included UNIX Administration and Operation, DBA and UNIX Hotline Specialist. Reported to District Site Manager.
• Improved the turnaround time of trouble tickets to service technicians in locations away from the Site Management Center and created faster problem resolution by designing a print network using spare UNIX processors and printers.
• Measured team performance and identified areas of improvement by designing INFORMIX Customer Satisfaction database.
• Ensured team efficiency and means for cross-training by holding weekly meetings which allowed all members to be aware of pending issues and provide coverage for each other.