Senior Training Development Consultant Resume Profile, OH - Hire IT People

CAREER SUMMARY

Experienced professional in the areas of technical and customer product training with an emphasis in process development, instructional design and user documentation, software development, network solutions and project coordination.
Technical trainer, instructional design and development, quality process engineer Applied Innovation
Needs assessment analysis, assimilation training delivery, and instructional design Cambridge Technology Partners
Project management, software development, ISO quality auditor and technical trainer AT T Bell Labs
IT risk process development, compliance assessments, and software license maintenance JP Morgan Chase
Market research, competitive analysis and technical documentation Stewart Management Group

PROFESSIONAL EXPERIENCE

Confidential

Professional Scorer

Professional scoring of portfolio entries in support of assessment programs to local and state education agencies

Confidential

Store Manager

Management of all store operational issues, including store administrative duties, physical inventories, price changes, etc.
Responsible for sales and bottom-line profits of the store while providing a positive working environment.
Communicate, execute, and manage marketing and promotional programs with customer base.

Confidential

Technology Project Analyst

Established and maintained a global repository for project processes, documents and software licenses as evidential materials for internal compliance. Created and implemented templates for all processes and work instructions that provided consistent formats of team documents.
Facilitated ITRM IT Risk Management compliance and subsequent assessments for global project team. Developed numerous processes to remediate potential risks. Created and implemented standardized forms for tracking action plans from the global team which led to timely completion of all target dates.
Scheduled and facilitated weekly calls with global management team and documented all assignments in a RACI report distributed to management and project teams. Resulted in no audit findings for the NA processes.

Confidential

Senior Training Development Consultant

Conducted market research, evaluations and competitive analysis of leadership management programs and services. Recommend strategic plans for new product enhancements and implementations.
Investigated and recommend e-learning choices for the creation of new curriculum offerings of existing training products.
Provided IT technical support and assistance for project hardware and software acquisitions while developing new course materials.
Creation, revisions and maintenance of materials for all project and training deliverables.

Confidential

Technical Trainer

Exceeded performance expectations by developing and delivering a new product training course and manual within first 4 months while simultaneously learning and delivering an existing 4-day course.
Conducted effective training with flexibility in delivery of course materials and the inclusion of customer network data. Student evaluations consistently exceeded organizational goals of 93 .
Proposed and implemented the conversion of training materials from MS Word to Adobe FrameMaker which allowed for consistent formatting and ease in course updates.

Quality Engineer

Led a cross-functional team of engineers in total redefinition of processes for ISO 9000 re-certification. Facilitated team meetings and reported progress to executive management. Final results reduced the number of engineering processes by 65 and the number of previous external audit Non-Conformances from over 20 to 0.
Conducted performance gap analysis of company polices and procedures for both hardware and software products.
Consolidated the development plans of multiple engineering teams that improved the communications network and delivered the product ahead of schedule.

Confidential

Senior Training Consultant

Conducted assimilation training, instructional design, assessment needs analysis, and project management for a variety of client projects customer service, sales, insurance, financial and Peoplesoft HR .
Received client letter of acclaim for exceeding expectations in course development, delivery and assimilation of team processes into training product.

Confidential

Member of Technical Staff

Project Management Engineer, Training Coordinator, ISO Auditor, Product and Technical Trainer, Software Engineer