PROFILE:
Expert in business process and software development life cycle, including analysis, design, development, testing and implementation of software applications. Strong technical, logical, analytical, and problem solving skills. Experienced in entire system development life cycle from conceptual design through implementation. Ability to guide and direct project teams in the requirements gathering, design, and development of complex applications/programs. Able to motivate team members to perform to their maximum potential. Exceptional organizational and planning skills; adaptable; enjoys new challenges. Possess a solid work ethic, an ability to work effectively under critical conditions, and be self-directed.

SUMMARY: 
I have over 21 years of experience in analysis, design, development, testing, quality control and, implementation of applications. I am able to effectively communicate with all levels of management as well as my peers also, I am able to meet deadlines and handle multiple projects simultaneously. I am skilled at working independently or as part of a team. I am a motivated person who wants to work in a dynamic environment with numerous learning opportunities and challenges. Exceptional interpersonal and communication skills.

TECHNICAL KNOWLEDGE:

• COBOL
• FileAid
• AbendAid
• COBOL II
• Microsoft Word
• JCL
• VSAM
• Microsoft Outlook
• Panvalet
• CICS
• Changeman
• Insync
• XPEDITER
• TSO/ISPF
• Endevor
• VISO
• Workbench II
• Dumpmaster
• SDF 2
• PacMan
• DB2
• SQL
• MQ Series
• TCP/IP

PROFESSIONAL EXPERIENCE:

Jan 2012 - Aug 2012 Confidential
Mortgage Loan Document Specialist IIIDes Moines, IA

Was Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with Company policies and procedures for loan products.

Functions included:

• Processing, closing and compliance for loan products.
• Interpreting policies while analyzing applicant property and documentation.
• Ordering all required verifications, documentation and subsequent follow-ups.
• Provided guidance and training to other loan documentation team members.
• Managed an assigned pipeline of loans and/or assign new loans to other loan team members.
• Acted act as a liaison between lenders and legal department.

Sept 2011 - Dec 2011, Confidential 
Fraud Prevention Rep - Call Center

• Received inbound calls from customers, the web center and internal business units
• Made outbound calls and sends email correspondence to verify customer purchases
• Complied with all applicable laws, regulations, policies and procedures
• Worked orders appearing in the queues assigned specifically to the Fraud Prevention Representative
• Carried out fraud counter measures designed and developed by Customer Direct policy and Loss Prevention Operations
• Handled other high-risk orders transferred from other areas within the Company
• Referred specific orders to Managers for approval as required
• Identified or reported fraud methods of operation and trends
• Responded to information requests from the retail organization or web center
• Worked toward individual and team performance goals as defined by management
• Performed all activities in a manner that will promote and preserve customer goodwill
• Performed other duties as assigned
  

Jan 2009 – July 2011 Confidential Des Moines, IA
Technical Consultant Mainframe/BA/Configurator

Gathered business requirements supporting transaction processing. Established strategic partnerships with the business units to develop a solid understanding of the business line; including the business plan, products, and processes. Functioned as a primary bridge between the business, operations, and the technical areas throughout the project cycle. Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that were aligned with corporate strategic objectives. Involved in detailing project mission, data process flow diagrams, and timelines. Worked with QA team to design test plan and test cases for User Acceptance Testing. I also prepared the integration, system, acceptance, and regression test plans which was used by functional team as well as development team for doing a detailed testing on the business application.

Technologies Utilized: COBOL, JCL, VSAM, DB2, SQL

Oct 2005 – Dec 2008 Confidential Des Moines, IA
Technical Consultant/IT
Conducted Joint Application Development sessions with stakeholders throughout PGI to resolve open issues. Worked closely with my business units to identify application development solutions. Develop new or modified programs, reuse of existing code or a combination of the available alternatives. Worked parallel with the client server team that while they were implementing Portia software for their investment management system. Worked within time constraints to meet deadlines. Identified and communicated issues with project deliverables. Developed exceptional communication skills to interact with business units and team members. Developed workflow, screen mock-ups, and conversion requirements. Documented implemented and provided on-going support for the entire mainframe securities investment system. Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders. Conducted business analysis, project assessment and feasibility determination. Defined and introduced the project, team members\' roles, and key deliverables. Mapped out timelines, milestones, communication processes, question and answer session. Prioritized business and systems problems; analyzed legislation and conducted impact analysis. Prepared business process models; used Visio to create use case diagrams. Designed test plans and test cases for integration, system, acceptance, and regression tests for User Acceptance Testing.

Technologies Utilized:COBOL, CICS, JCL, VSAM, DB2, SQL, FTP, SDF2, Workbench,Insync, Dumpmaster

Feb 2002 - Mar 2005 Confidential Des Moines, IA
Senior Developer
Managed several large complex projects. Maintained and developed new code for the Commercial Farm Team. Wrote, managed, and implemented several large file conversions. Worked with business users to gather requirements and translate requirements into functional specs. Reviewed the functional specs from a support perspective to ensure no downstream impact. Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders. Developed quality assurance test scripts for all patches, modifications and upgrades. Provided users with documentation on current process and participated in user acceptance testing.

Technologies Utilized:COBOL, CICS, JCL, VSAM, DB2, SQL, FTP, SDF2, Changeman,
MQ/Series, Fileaid, Abendaid, XPEDITER

Aug 2000 - Feb 2002 Confidential Des Moines, IA
Programmer Lead Analyst
Lead Programmer Analyst for a team of five. Performed analysis for several systems on redesigns, new development, and maintenance projects. Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. Met with users on a regular basis to design new development, get input on maintenance requests and tested all projects. Involved in creation of Test Plan, test cases according to the Business Requirements, Functional Specifications and Test Cases. Reviewed the Business Requirements, Functional Specification and Use case documents to carry out the testing activities.
Technologies Utilized: COBOL, CICS, JCL, VSAM, DB2, SQL, FTP, SDF2, Workbench

EDUCATION: 
Confidential 
AAS Degree in Computer Programming

Confidential
AGS Degree Majoring in Computer Programming