SUMMARY OF SKILLS:

• Experience in the IT industry includes design, deployment, production implementation
• and managing of FC SAN and NAS storage networks and various operating systems.

Software:

• Windows Server 2000 ,2003 , 2008
• Basic Unix skills
• Good Linux skills RedHat and SuSe environments
• Networking
• VmWare ESX / ESXi installation, configuration and management
• EMC MirrorView and SnapView solutions , design , implementation and administration
• EMC Replication Manager knowledge, SRDF A/S/CE , TimeFinder SnapClone, EMC SANcopy
• Navisphere Analyzer , EMC Control Center /w Performance Manager , SMC SPA

Hardware:

• Advanced RAID/SCSI server architecture knowledge , and Blade system solutions
• Hands-on TBU knowledge including the DELL: ML6000 , TL4000 TL2000 , PV132T , SpectraLogic T120 T50
• Advanced SAN :EMC Clariion/VNX , Symmetrix DMX and VMax 10k/20k
• Advanced NAS: EMC Celerra/VNX/VG8
• Working knowledge of 3PAR , Compellent , HDS , Pillar, NexSan technologies.
• fiber network topology knowledge Including Business Continuity Solutions .
• IPFC routers - fabric bridging, Brocade and Cisco MDS departmental and director class switches.
• 8 years of SAN experience.

PROFESSIONAL EXPERIENCE:

Storage Team Leader

Confidential

• As a Storage Team Leader in SIG my responsibilities include but are not limited to :
• Responsible for all Storage Production - reporting to the Infrastructure Manager
• Team Management - Setting KARs to team members and guiding them through their development , assigning project and managing their life cycle
• Storage Vendor Relations Management
• SAN/NAS architecture design / testing PoCs and implementation
• Backup Solution support , design and implementation
• Storage kit Data Center migrations
• Incident Management according to company and ITIL framework
• Technical Team Escalations - Acting as a SME to the other members of the team
• Storage Performance Tuning
• Training the Storage Team in troubleshooting methodologies
• Training the Storage Team in SAN performance tuning
• Projects done:
• Successfully deployed an EMC VMAX 10k and migrating multiple Clariion CX arrays onto it.
• Successfully deployed VG8 NAS gateway switch connected to a VMAX and Clariion / VNX backends to support NAS File System Tiering based on business criticality.
• Successfully deployed a NexSan NST6000 unified storage appliance as a multipurpose tier 3 platform.
• Conducted tape library technology refresh from Quantum LTO3 to a new LTO6 Spectra Logic T120

Confidential

• Global Storage Includes : 6 Symmetrix VMAX arrays and over 100 Clariion and VNX arrays .
• Responsibilities include but are not limited to:
• New host SAN installations, LUN design and creation on various operating system mainly Windows 2003/2008 including clusters , Redhat and VmWare ESX
• Performance audits and verifying customer SAN LUN designs includes performance tuning. Using SolarWinds Profiler and Navisphere Analyzer to perform the performance analysis. Generating customer facing reports on the performance health state of their storage devices.
• Hardware and software upkeep of the infrastructure: FOS , Flarecode , Driver revisions
• Working as technical escalation point during outages includes full incident lifecycle: Communication with the leadership team , narrowing down the commonality or the point of failure , generating a Customer Affected List , escalating to our vendors and working closely with the DELL and EMC engineering teams on fix, actual Hardware replacement in the DC as a certified EMC Platform Engineer I have the knowledge and skills to replace any part in the Clariion and VNX arrays and perform complex engineering work .
• Designing large implementations based on customer requirements IO or capacity requirements be it dedicated spindles or dedicated SAN along with dedicated Business Continuity Solution Recover Point . Owning new array implementation and installation projects start to finish including Data Center physical installations of the kit : array and switches .
• Owning SAN projects, creating project plans, communicating with the Rackspace Support Segments, Creating the mass tickets to our customers. Owning the full project life cycle including: data migrations, array decommissions, IO module expansions, Flare code upgrades and EMC enabler installations, capacity addition or removal, shared array and switch installations .
• Mentoring and training of Level 1 Technicians on processes and installations, performance troubleshooting and hardware log analysis.
• Worked implementing a POC Storage Cloud including technologies such as: 3PAR T800 , EqualLogic PS6000 , HDS USP V , HDS VSP , Pillar Axion , Xsigo SAN Networking Virtualization .

Dell/EMC Storage Analyst

Confidential

• Responsible for supporting, installing and remotely administrating Storage Area Networks based on EMC and EqualLogic Fiber and iSCSI solutions. Including the full spectrum of the Clariion fiber channel Arrays , and the AX series. All manner of McData , Brocade , Cisco switches plus the Qlogic , and Emulex Hot Bus Adapters.
• Working closely with the Technical Account Manager team during Severity 1 customer incidents. Being the technical escalation during troubleshooting and fix implementation. Keeping the customer and his business updated on current situation and the case development.
• Remote Array installations either with customer IT teams or Deployment Engineers. Guiding the installation resource through cabling, power up procedure , Array initialization , and helping with any unforeseen issues.
• I was also engaged on performance issues, and business continuity cases where EMC layered applications as MirrorView and SnapView were used including DR design and setup.
• Also support of the EMC Replication Manager software suite.
• Supporting various production environments of various operating systems in the EMEA region.
• I also was appointed an acting Quality Lead for my team - my responsibilities included technical walk ups from 1st level Techs, Subject Matter Expert , DELL Software Solution Team escalations and EMC engineering. This position also covered dispatch quality control , and technical notes monitoring. Supervised 16 Technicians during a time of 3 months from November 2008 to February 2009 .

Dell Business Support Analyst

Confidential

Level 1 Support for Dell Business and Enterprise customer with PowerEdge Server models. Troubleshooting and identifying system issues . Diagnosing network performance problems and solution validation. Dispatching service calls for Break/Fix repairs.

Technical Customer Support

Confidential

Level 1 Support for Dell Home and Small Business users. Responsible for technical issues with Dell Inspiron and Latitude line of laptops , and also with the Dimension desktop series. Microsoft Windows 2000 / XP OEM Support including installation and break/fix issues.

Jr. Software Engineer and Q A Tester

Confidential

Work as an Intern during 3rd year of college participating in different projects involving object language programming and SQL scripting. Responsible for script QA development and dedicated database standards Developing scripting support for bulk modifications and information gathering.