Support Analyst resume U.S.A - Hire IT People

OBJECTIVE: To obtain a position that will utilize my project coordination skills of strong leadership, communication, sense of urgency and organization. My desired position will allow me the opportunity to thrive on new challenges and produce positive results for the organization. SUMMARY OF SKILLS: · Strong organizational skills · Detail-oriented and results-driven · Team player · Successful track record of problem solving and taking initiative to complete efficiently and tasks on time. TECHNICAL SKILLS: MS Office Suite (Word, PowerPoint, Excel); Windows 7, Netmeeting; Remote Network Access (RNA), Remedy; Lotus Notes; Outlook; Asset Management; Shipping/Receiving; Good for Enterprise and Blackberry Server and software platforms; Mobile/Wireless device provisioning (Blackberry, iPhone, Android, Aircard, MiFi); HP Printer software installation knowledge; Aircard/Mifi software knowledge; Active Directory; Helpdesk Support I/II (Ticket creation, escalation, resolution); Helpdesk Ticketing Systems (Maximo/ManageNow ), Shipping/Receiving; Password Resets, Service Level Agreement (SLA) knowledge. EMPLOYMENT HISTORY: Confidential,Richmond, VA 2005 to 2012 Supported Various Clients: Alstom Power, Altria, Kraft Foods, Philip Morris U.S.A. Support Analyst Served as the deployment Subject Matter Expert (SME) for several large nationwide deployments reporting directly to the Program Manager and Director of Client Services. Worked directly with national business partners and directly with customers on all aspects of fulfillment. Liaison between the client and the carrier for all hardware deployments, 2,000+ seats. Produce reporting as required by customer and/or project team. Reports were sent to Project Manager Level and above within the client s organization. Worked directly with Directors and Vice Presidents on issue resolution. Responsible for coordinating a project deploying and recovering product for a specific customer, 500+ seats. Maintained several Microsoft databases as well as databases within the client s intranet portal which contain sensitive personal data and asset information. Provided customer support and technical support for customers. Collected and analyzed data, prepared reports and presented monthly reports to prove company s compliance with Service Level Agreement (SLA) established by the client. Communicated and worked within an environment of IT managers and end users. 2001 - 2005 Confidential. Richmond, VA Administrative Specialist Provided full administrative support to the Director of Client Services and the management team. Responsible for collaboration and final edits for monthly summary reports. Coordinated and managed calendar events/scheduling for managers with internal teams and clients. Coordinated meetings - remote, on-site, and video/teleconferencing. Assisted in the development and preparation of high-level presentations in an accurate manner to in accordance with strict deadlines. Organized and coordinated the travel arrangements of executive and managerial staff. Prepared travel-related expense reporting. Managed purchase requisitions, accounts payable submissions/research and purchasing card payments/reconciliation. Responsible for organizational management of an entire business unit; VP to staff level. 2000 - 2001 Confidential. Richmond, VA Inside Sales Representative Member of a fast paced team that managed a national Enterprise account and complied with strict deadlines, Supplied internal computer equipment needs and end-user support. Produced over $25 million in sales in final year. Responsible for order placement, tracking of hardware shipments, customer support, invoicing, monthly reporting, data entry, spreadsheets, quoting, as well as maintaining client / vendor relations. EDUCATION: Confidential - Liberal Arts Ontario, Canada Confidential,School West COMMUNITY INTERESTS: Confidential,Volunteer Cheerleading Coach: Confidential,Volunteer Cheerleading Coach: .

We provide IT Staff Augmentation Services!

Support Analyst Resume

U S, A

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship