Manager Administrator Resume Profile Flint, MI - Hire IT People

HP Service Manager Administrator

Certified HP Service Manager Administrator with extensive experience designing, tailoring, testing and supporting Service Manager to help meet the needs of the various IT Service Management processes described in the Information Technology Infrastructure Library ITIL . Proficient in multiple areas of tailoring and developing, including:

Scripts
Format Control
Form Design
Document Engine
Display Options
Display Screens
Link Records
Menus
RAD
Wizards
Notifications
Database Dictionary
Database Manager
Triggers

Skills

HP Service Manager 7.x, 9.x
VMWare ESXi
Business Objects Crystal Reports
Windows Server 2003/2008
Windows 95 - 7
SQL 2005/2008
HP ConnectIt 3.x
VMWare Server
VMWare Thinapp
VMWare vShpere

Certifications

MCP
ITIL Foundations
HP Service Manager 7.x, 9.x
CompTIA A
eIQ SecureVue
Altiris Wise Package Studio

Work Experience

Confidential

Manager Administrator

Technical lead in planning, designing, implementing, upgrading and administering the HP Service Manager suite of applications, including the maintenance of the servers and related hardware and software. Responsible for creating and maintaining the technical documentation based on functional requirements of the application and workflows.Project lead for the migration from previous ticket and change request software into HP Service Manager including data migration, process planning and process design between lines of business and IT.

Confidential

Sr. Production Support Analyst

Provide support and oversite for the production environment while implementing ITIL best practices to improve the relationship between IT and the Lines of Business by leveraging and restructuring the Incident, Problem, Configuration, Knowledge and Change management processes.Worked with the Risk Management group to design, build and implement the Corporate Security standards and policies for the monitoring, alerting and resolution of network intrusions/preventions.

Confidential

Sr. Customer Engineer

Assigned to Trinity Health Services as a Help Desk Analyst to assist with User Access Administration, trouble shooting of operating systems, applications, PC's, laptops and printers through remote control as well as the logging, routing and escalation of end user tickets and training of new help desk analysts.
Assigned to Micro support services/Project Technician at Citizens Bank. Responsible for proprietary bank software installation, support and troubleshooting. PC, laptop printer installations, support and maintenance. Other duties included: direct end user and department support for requested projects. Creating, maintaining and implementing desktop and laptop images. Troubleshooting and maintaining several high, medium and low-end bank programs and packaging applications for IT department use.
Assigned to St. Joseph/Mercy/Trinity hospital for printer PC depot repair. Responsible for coordinating multiple customer sites by opening, assigning and tracking tickets, troubleshooting repairing PC's, laptops and printers along with parts ordering, inventory and distribution to other technicians. Also responsible for coordinating, training assisting technicians at remote locations throughout the state.
Assigned to Customer and Contract Field Services Entex . Responsible for PC, laptop and printer break-fix troubleshooting calls statewide for warranty and non-warranty vendor contracts. Other duties included daily parts pick-up, drop-off ordering with daily status updates to the field manager, customers and vendors.

Confidential

Camshaft Operator

Responsible for the proper drilling, measuring and balancing of V8 cam shafts upon creation as well as routine maintenance of V8 drilling machines.

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Manager Administrator Resume Profile

Flint, MI

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