I.T Technician VI Resume Profile Las Vegas, Nevada - Hire IT People

Highlights of Experience

Consistent history of managing undertakings and details to get results.
Action-oriented, focused on solving immediate problems. Broad computer software experience. Demonstrated effective and consistent technical support.

Professional Accomplishments

Employment History

I.T Technician VI

Confidential

Provide Desktop/Server Support for over 2000 users in Southern Nevada.
Hiring Training lower level technicians
Novell Console One administration, Zenworks imaging, ZCM administration
As400 reset passwords, add/configure printers
Heat Ticketing system track client incidents
Asset management - document pc/server/network device
Creating documentation for technical non-technical audience
VM's using ESXi 5.5 Perform patches/updates on servers
Vmware workstation 9.0-10.0.1 -run multiple OS for testing purposes
Admin studio used to create .msi application bundles for mass deployments
Active Directory add, moves, changes, password reset, new user creation
Symantec Endpoint Protection Manager Administer, Setup/Manage/TS client connection
CA Arcserve Backup - nightly and weekly backups to the NAS devices/restore when needed
Uploading documents to Novell Vibe/Wiki site
IBM Datacap Document Imaging Capture Setup and manage users on application server
Lanschool Classroom Management Installed/Configured classrooms in Reno, Carson City, Sparks, Ely, Elko, Las Vegas. Provided training support to state employee teachers

Confidential

Network Engineer

Exchange server create mailboxes, check backups, scan event viewer
Active Directory add, moves, changes, password reset, new user creation
VOIP Cisco IPCC administration add/remove, set extensions/ip address
Symantec Endpoint Protection Manager Administer, Setup/Manage/TS client connection
Sonicwall firewall configuration Create/Manage Exceptions
Symantec Backup Exec Create and verify backups, create/update disaster recovery plan
PC moves/reimaging and desktop support for 40 end users.

Computer Engineer

Confidential

Epiphany Ticketing system track client incidents, update resolutions, run reports
Asset management update inventory app for pc/server/network device adds/moves/changes
Creating documentation for technical non-technical audience, uploading to Sharepoint site.
POS terminals Infogenesis terminal T/S, imaging, Hardware replacement, Printer replacement
Printers T/S, replace, work with Tier III to resolve issues on Print Servers
Thin Client T/S wyse terminals, Configure connection to Citrix Farms
Blackberry BES server connect client smartphones to server T/S with Tier III
Norton Ghost Imaging Dell Desktop pc's, POS terminals

Field Technician

Confidential

Administration support of computers and networking systems as needed per Service tickets.
Clients include: Findlay Automotive, Sonic Automotive, Las Vegas Motor Speedway
Heat Ticketing system track client incidents
Asset management - document pc/server/network device movement

Network Technician

Confidential

Provide LAN/WAN support, administration support of computers and networking systems
Assemble pc's, cabling, complete network installations, migration and training end users.
Advanced router configuration, and troubleshooting skills.
Provide remote and phone support to clients across the U.S.
Configured Windows NT, 2000, and 2003 server, Exchange server, Sql server, Office suite, a multitude of different proprietary software applications.