Education:
Confidential, Anchorage, AK
Associates in Applied Science, 2001
Major: Computer Science, Specialization: Concentration in
Computer Technology and Networking

JOB-RELATED CERTIFICATES AND LICENSES:
Secret Security Clearance
Microsoft Certified Professional (MCP)
Certified Network Administrator
Netware 5.0 Certification (CNA)
A+
Computer Electronics Assistant.
Electronics Associate.
Windows 7 Enterprise Certificate
Class B CDL.

Work Experience:

PC Technician/ODT
Confidential,Contractor
March 12, 2010 - Present

Support the US Army Corps of Engineers IT Services Program. Provide support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. Troubleshoot computer problems, perform hardware and software diagnostics, coordinates needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software

IS Administrator
Confidential,
October 7, 2009 February 6, 2012
Support , monitoring, installation, and configuration of all IT equipment for all 5 locations on the hospital network.
Maintain all computers and servers on the hospital network.
Ensure all security within the hospital is functioning and followed.
Create domain users, email, and other application accounts used in the hospital.
Responsible for badge creation, proxy badge accounts, and contractor badge creation and access for the hospital.
New pc replacement and server replacement within the hospital.
Responsible for all telephone administration within the hospital.
Upgrade current computer systems from windows XP to
Windows 7professional.
Responsible for Classroom side of network for current patients.
Responsible for EEG and EKG machine troubleshooting.
Responsible for all printers within the network. HP, Ricoh, Konica Minolta.
Training office support specialist.
CAT 5 and 6 cable installation. Coaxial cable installation.
Responsible for all cell phone procurement and configuration for the Dr., directors, and users within then hospital.

Data Communications Specialists
Confidential,
Network Services Nov 3, 2008 to May 5, 2009

Responsible for the planning, coordination, installation,
operation, and maintenance of data processing network services
and equipment in a network control center. planning
and coordination of all network systems for a large department
with geographically dispersed networks and variations in
operating systems requiring communications coordination.
Performed the most difficult diagnosis and correction of
hardware
related problems, and assisted the Date Communications
Specialist
II, network users, and vendors in solving equipment or circuit
Problems. Determine feasibility of network design, and
selection of equipment. Performed communications programming.
experience in the operation, repair, installation or design of
network(s) and converged communications equipment. worked on
communications programming using Transmission Control
Protocol/Internet Protocol (TCP/IP), Internet work Packet
Exchange/Sequenced Packet Exchange (IPX/SPX) and other routed
protocols, such as Open Shortest Path First (OSPF), Border
Gateway Protocol (BGP), Routing
Information Protocol (RIP).

Network Control Specialist
Confidential,
May 5 2006 - October 30, 2008

Independently performed software and communication protocol
upgrades on file servers and database servers.
Assists with analysis of network needs, and with network design
and installation.Installed network based software and performs
system administration.Test new software applications in a
network environment to assure their usefulness before
recommending their purchase. Provided hardware and software
training to individuals and groups.
Worked with Data Security Specialist, where appropriate, to
assure: (1) access to files is properly protected and (2) data
recovery procedures were followed. Controls access to
information
and users\' ability to edit files.Works with other positions to
ensure backup and recovery procedures are followed for network
data files.Read current technical manuals and journals to
remain
informed of the most recent developments in microcomputing and
networking. Direct and assign work to contract workers and
other
state employees outside the work unit. Maintain standards and
security necessary for WAN connection. Communicated and
troubleshoot with WAN
administrator on connectivity issues.

Confidential, AK
Dates Employed: May 23, 2005-May 3, 2006
Network hardware/Software Technician

Assigned to the Battle Command Training Center, Ft Richardson,
Alaska. Perform floor walk duties during brigade, battalion,
company and joint exercises. Provides up-to-date information to
battalion staff utilizing BATTLESITE and assembles AAR data by
manipulation of VISION XXI. Installs and configures the
Brigade/Battalion Battle System (BBS) and monitors activity
during exercises. Creates, restore DBST suite files and
programs and enables network security via means of Systems
Administration & Security Server (SASS). Operates and maintains
the Engagement Skills Trainer, providing marksmanship,
collective, and shoot-dont-shoot scenarios to units.
Monitors and responds, and provides maintenance to complex
hardware, software and network issues utilizing a myriad of
hardware and software testing tools and techniques. Provides
primary interface with vendor and internal support groups,
ensuring appropriate notification during outages, or periods of
degraded system performance. Perform configuration, maintenance
and troubleshooting in a Windows and Linux environment.
Executes general CISCO administration consisting of loading
configurations and activating/deactivating ports. Provide work
orders, planning and scheduling, reports and analysis using
CTAMS. Assisted Instructor for FBCB2 classes.

Confidential, AK
October 4, 2004 - May 20, 2005
Network Technician

Provide hardware and software installation, configuration,
maintenance, and upgrades on desktops, servers, peripheral
equipment and document technical and network related problems.
Responsible for setting up new user accounts, workstations,
email accounts, and telephones. Install, maintain, and repair
the Local Area Network at Alaska Digitel. Test and install all
new hardware, software, and equipment being implemented into
the network.

Confidential, Alaska
February 09, 2003 - September 13,2004
Technical Support Analyst

Provide technical support for 1000+ end users workstation
hardware, OS, applications and printers. Provide technical
support and administration for server-based applications and
integration for end user computing.
Perform analysis and certifications on PC hardware, software,
and application installations/configurations by ensuring
standards are adhered too.
Provide member support for all WEB based applications (i.e.
UltraBranch).
Assist Office Administration in developing procedures and
techniques for utilizing desktop applications to achieve
efficiencies and maximize automation. Install and configure PC
related hardware and software.
Maintain current professional and technical knowledge in the
field.

Network Control Specialist
January 28, 2002 - February 09, 2003

Help desk Lead dispatch, monitor, assign, and resolve all
incidents while providing customer service.
Batch Production Processing.
Monitor ATMs, all networks, communications, and run daily
programs for Alaska Option and Alaska USA Federal Credit Union.
Assist the Network Control team in developing their skills to
assist users in resolving issues first hand.
Help monitor and maintain Citrix server applications.
Work with Tandem and Vax systems.

Confidential, Alaska
November 1999 - January 2002
Network Administrator

Daily responsibilities include: providing technical support for
200+ users on two physically separate networks. Maintaining two
switched Ethernet networks running TCP/IP protocol, using Cisco
products. Trouble shooting hardware and software problems.
Installing and configuring software. Preparing Windows 2000
classroom drives for 200+ students. Set up and cabled Cisco
Router rack for Cisco classes. Help setup Novell classes.
Provide support for network printing. Provide support for the
telephony systems. Assist with physical, electronic and data
security of the institution.
Install, maintain, and repair network computer systems on the
classroom and admin networks.
Aid in the development and deployment of the Microsoft and
Novell software images.
Test and verify Microsoft and Novell Official Curriculum.
Provide administrative support for electronic mail services.
Offer operations and maintenance support for the organization?s
telephone systems.
Assist with physical, electronic, and data security of the
institution.
Assisted in the implementation of running cable and network
drops.
Constructed, implemented, and connected the Main Distribution
Frame (MDF) for the renovation of the College.
Assisted in the creation of instructor web pages.
Managed 20-student work team for the implementation of the new
network.

Degree Major: Computer Science, Specialization: Concentration in
Computer Technology and Networking

Total Experience as a Desktop Support Engineer/Technician: 12 years I have worked with Desktops from the start of my IT career.

Total Experience with Windows: Windows 3.1 to Windows 7

Total Experience working with Microsoft Office: 12 yrs Microsoft Office 97 to Microsoft office 2010

Total Experience working with VPN’s: I have been working with VPN accounts for the last 10 years.

Total Experience working with Apple Products: For the last 5 years

Total Experience with Basic Networking Protocols such as LAN/WAN, TCP/IP, DHCP, DNS, etc: I have 12 years experience with the basic networking protocols.

Total Experience with Active Directory: I have worked with an AD domain since windows 2000 server was released and through the current windows server 2008. Administering AD resources and security resources.
Total Experience with Scripting: I have just a few years experience with writing batch files to perform mapped drives, printers, etc.

Do you have any Certifications? (please list all of them) currently working on S+
Secret Security Clearance
Microsoft Certified Professional (MCP)
Certified Network Administrator
Netware 5.0 Certification (CNA)
A+
Computer Electronics Assistant
Computer Electronics Associate
Windows 7 Enterprise Certificate
Class B CDL.