Senior Processing Associate Resume Profile, IA - Hire IT People

Summary

Accomplished Operations Analyst skilled in performing, monitoring and maintaining 24 complex systems, verifying successful job completion with attention to resolution of errors in cost effective and time sensitive manner. Entrusted to perform system backup saves and make recommendations for maintenance improvements to achieve overall greater efficiency of associated operations.

Relevant Coursework:

Project Management, Operations Management, Security Policy Management, Networking and Telecommunication, Marketing, Principles of Statistics, Relational Databases, Intro Obj. Oriented Programming, Object-Oriented Programming with Data Structures, IT Audit and Control, Object-Oriented Systems, Web Design and Development for E-Commerce, Systems Analysis and Design, Computer Organization.

Technical Skills Profile

Systems: Windows NT, XP, AS400, IBS, WMG, and INTERNATIONAL, OS/JCL, Mainframe, DB2, Windows based distributed architecture
Software: MS Word, Excel, Outlook, PowerPoint, PAC2000, Netcool Suite, Robot Batch Monitor, TSO, Java, COBOL. Control M or similar enterprise scheduling tool
Other: some cabling experience

Professional Experience

Confidential

Contract Employee /Computer Operator

Support Xerox high speed print operation.
Support the installation and maintenance of servers, routers, storage, network, KVM, and mainframe hardware.
Primary responsibility of the problem management process utilizing personal knowledge and documented escalation procedures leveraging the Magic problem management tool.
Utilize Control M / Enterprise to monitor cross platform batch applications.
Operate and monitor a complex computer environment with both mainframe and distributed Windows based application.
Provide detailed documentation of events and activities during assigned work periods.

Confidential

Logistics / Cashier

Stock floor shelves neatly and accurately
Work in the back room unloading trucks using the proper equipment
Provide quick and friendly checkout assistance
Answer guest questions and maintain a clean, great-looking store

Confidential

Computer Operation Analyst 1

Performed, monitored and maintained 24 complex systems
Analyzed and tracked system for errors
Eliminated unnecessary procedures and de-escalated issues
Set up and performed full system backups on weekends
Documented, logged and verified resolution of systems issues addressed

Confidential

Equipment Operator 2

Operation of IBM sorters to capture items and direct into 35 pockets of corresponding banks
Completed all work received and verified work was processed under scheduled date, reducing late fees
Handled generated cash letters and completed work to be sent out to corresponding banks or Federal Reserve

Confidential

Senior Processing Associate

Operation of IBM sorters to capture items and direct into 35 pockets of corresponding banks

Confidential

Set up and installed all computer hardware
PC terminals and network printers configured to streamline department
Performed installation of software per user request

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Senior Processing Associate Resume Profile

IA

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