Master Team Associate Resume Profile, NC - Hire IT People

Professional Summary:

Significant experience in a Workplace Participant Services Interim Manager Role, and a solid track record in driving an improved customer experience.
Demonstrated ability to work as part of the Confidential management team to support shared goals concerning associate experience, customer experience and continuous improvement.
Dedicated to helping associates constantly improve consultative conversation skills, in order to better help customers realize their long term retirement goals and needs.

Skills and Knowledge:

Demonstrated ability use varied coaching approaches for different situations and personality types
Strong written and verbal communication skills
Extensive DC subject matter expertise
Experience in team and shared goal environments
Excellent troubleshooting and problem solving skills

Professional Experience:

Confidential

Retirement Brokerage Services

Assist customers with their 401k and Brokeragelink account transactions
Empower customers to make more informed decisions on funds through investment education and guidance
Take ownership on issues that require additional research and following through until a resolution is reached
Constantly work to improve my own skills and those of my teammates further lifetime relationships with the customer

Interim Service Delivery Manager

Diverse experience managing teams ranging from new associates to tenured, licensed representatives
Delivered results that met or exceeded goals for call quality and operational metrics
Continuously worked with associates to further their career development
Demonstrated ability to develop working relationships with peers and business partners

DC / Master Team Associate / NQ Contingency team

Confidential

Shift Manager

Met with guests during their visit to get their opinions on quality of food and service
Resolved guest issues as soon as possible to increase the probability of future visits
Promoted team work among servers to create an attitude of your guest is my guest
Developed repeat clientele by establishing positive personal relationships

Confidential

Assistant Manager

Met with new and prior clients on a daily basis, and insured customer satisfaction by:
Determining customer requirements based on equipment build quality, price, and appearance
Introducing specific audio, video, security, and navigation system options to meet those requirements
Providing quality installation of selected components in a wide variety of vehicles
Thoroughly training customer on proper use of the installed components
Troubleshooting any technical problems that may occur with installation or equipment and completely resolving the situation in a timely manner
Conduct follow - up with client to insure complete satisfaction
Continued attention to the profitability of the business by:
Insuring repeat business by maintaining ongoing customer satisfaction
Staying current with new technology and installation procedures
Continually updating equipment displays to showcase advanced components
Maintaining installation bay and proper tools to insure safety and eliminate accidental damage to vehicles
Meticulously monitoring incoming cash and routine bank deposits
Continuously updating security measures to minimize theft