Operation Specialist Resume Florham Park, NJ - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential
Senior Operation Specialist May 04 - Jun 12

Operating the core systems efficiently to ensure production and delivery of regular reports. Includes operation of performance consoles, printers, tape drives and disk drives.
Also providing operational support for the wide area and local area networks.
Job scheduling by IBM Tivoli Workload Scheduler for z/OS to facilitate daily, weekly, monthly and special days batch processing.
Performing branches daily, weekly and emergency backup procedures and ensures their accuracy. Performing file application and system recovery when needed. (NT Servers)
Monitoring all payment systems software and branches client servers.
(HP Open View, VMware) Monitoring data centers activities.
Monitoring the data communications network to ensure that network is available to banking MVS system users and resolves data communications problems.
Monitoring display screen of terminal to mainframe computer to detect error messages that signal malfunction in communications software or hardware. (SCOM, MPLS)

PROFESSIONAL EXPERIENCE

Confidential
Helpdesk / 1st Level Support June 2002 - May 2004

Monitoring display screen of terminal to end of day and computer to detect error messages that signal malfunction in communications software or hardware.
Performing branches daily, weekly and emergency backup procedures and ensures their accuracy. Performing file application and system recovery when needed. (NT Servers)
Maintaining a variety of documentation, including operations procedures, daily logs, and error logs.
Typical helpdesk triage and level 1 support by phone and email for email, printers, application support.
Assist production and network support teams with incident resolution and site project work.

Confidential
E-channel Assistant of Manager

Successfully created and managed Internet marketing campaigns that included: e-mail campaigns, banner ads, e-commerce sales events, e-newsletters and various promotional strategies. During the same period sales more than doubled online and their marketing expenditures decreased by funding successful campaigns. I created a database from information complied, used to track searching habits and convergence ratios for individual marketing campaigns. (exportaios.com / isuzu.com.tr / Honda.com.tr / efespilsen.com.tr / anadolugrubu.com.tr)

EDUCATION

B.A. Anadolu University 3.30 / 4,00 GPA

MILITARY

Turkish Army Forces

CERTIFICATES / COURSES