Excellent writer with the expertise to produce effective documentation in any format for users at any level. Solid experience in Financial Services, Software Development, E-Commerce, ERP, Telecommunications. Practiced in documentation for developers, Process Analysis, Requirements Management, Web Administration.
API/SDK documentation
Data warehouse docs
Database documentation
Data Model docs
Fillable forms
On-Line documentation
Process analysis
Release and patch notes
UML diagrams
PROFESSIONAL EXPERIENCE
Confidential
Developed premium online tech training course
Online coursework: Wrote and produced web-based course on the Markdown content language for MakeTechEasier.com produced content in WordPress, recorded and produced screencasts and voiceovers
Confidential
Promoted access to large-scale data repositories using APIs
API Documentation: As a contractor for Turnberry Solutions, researched and wrote documentation for a RESTful API to give worldwide developers centralized access to subscriber records and digital resources
Confidential
Documented Client Libraries to support API-based development
API Documentation: As a contractor for Artech Information Systems, wrote and produced web-based guides for client libraries and sample applications source code written in Python, Java and Javascript
Confidential
Supported software development process
Design Documentation: As a contractor for Randstad Technologies, developed SRS, SDS, Testing Strategy, Use Cases, and Requirements
Technical Analyst
Developed key infra-structure documentation for this rapidly growing e-commerce company
Data Warehouse Documentation Created data dictionary, ERD, and doc of data warehouse, based on metadata queries I wrote and executed
Application Reference Documentation Documented screen flow and procedures for in-house apps, based on direct reading of the source code
Confidential
Confidential
Senior Technical Writer
Confidential
Docset Management: Reorganized and edited 750 pages of existing documentation, improving clarity and organization and identifying gaps
Developer Guides: Wrote / edited API guides, patch guides, release notes for Java, C and .NET application developers
Confidential
User Guides: wrote end-user guides for apps using Information Mapping
Interactive Forms: Created fillable PDF forms in Adobe LiveCycle Designer
Process Flows: Documented business processes as flowcharts in Visio
Use Cases: From processes, derived Use Cases as bases for test plans
Procedure Manuals: Wrote compliance-mandated procedural manuals
Confidential
Developers' Guides: Wrote guides, tutorials and example programs for creating applications in Java and in C -based proprietary language
API/SDK documentation: Wrote reference documentation for platform APIs
Design Documentation: Wrote Inception and Elaboration documents for the development of a Java-based development infrastructure
Training Materials: Created PowerPoint decks to educate staff about functions and benefits of the new system