Summary

I am a Senior Support Engineer with solid technical experience across several disciplines in the information technology field and power. I have extensive experience in the installation and commissioning Blade Servers, High availability Servers, and enterprise class servers and SANs. My proven abilities range from experience and delivery of UPS systems, enterprise computer servers, to overseeing the day-to-day operation of several sites/office building within a region. I am an outstanding team player, and possess excellent project management, co-ordination and delivery abilities within project teams, across internal departments and external clients I am naturally goal/results-driven, astute, attentive to detail, an adroit team player, proactive leader, with excellent interpersonal, communication and analytical skills. My aim is to achieve a responsible position in an organization where my training and skills will be fully utilized, which will progressively facilitating the advancement of my career in the field of Information Technology.

Professional Experience

Senior Support Engineer

Confidential

• ICT Company that host Financial Data, Government data and Network Operation Centre with over 300 enterprise servers, several satellite Servers and over 60 offsite government agencies running critical systems, network and Internet services for public and private firms. Each site has a large public and private client network comprising thousands of hosts and users. Design and implementation of computerized systems solutions, support and maintenance of servers as it relates to installation, configuration and commissioning: The role involves the complete support of a Hot-Site and overseeing of day-to-day activities as listed below:
• Performed preventative maintenance and remedial service on various brands and models of UPS systems i.e. GE, Powerware, Liebert, Minuteman, and APC .
• Configure essential tools to remotely monitoring of UPS, Computers and Servers. Alerts via email.
• Hardware maintenance, troubleshooting and management of enterprise servers: HP SAN, HP Blades, HP RX-series, IBM Netfinity and Dell PowerEdge series.
• Responsible for full site support and management of critical systems within various government agencies to include support of backup power systems such as generators and UPS.
• Repair/Preventative maintenance of all computers, Printers line, laser and impact , Endorsers, PCs, Laptops and Servers,
• Installation of various government Applications and maintenance including apply patches and upgrades.
• Respond efficiently to SLA generated under the various Government agencies and prioritize same.
• Asses various request for IT solutions from the government agencies and private firms.
• Support various Operating systems Microsoft windows series and Servers, Linux, Ubuntu, Android
• Add and removing Devices from the WAN Network. Routers and Switches installations and configurations
• Hyper V, VMware Server, EXSi and vSphere installation,
• CA Service Desk manager and Using Remote Access Tools
• Carrying out any required purchasing activities as per established procedures
• Specifying equipment configuration and providing technical assistance for the purchase of Computer equipment, by carrying out evaluation of technical solutions and make recommendations in accordance to established guidelines
• Supervising and approving the work of FSL and/or contract engineers/ contractors.
• Supervise Level I Engineers
• Reports preparation and submissions

Key Achievements:

• Instrumental in provisioning and deploying several types Servers, Computers and UPS within the Revenue Agency and Customs departments.
• Spearheaded the design and setup of training facilities with the scope of the work ranging from power infrastructure to computer equipment.
• Rollout of the NEW Cashier Systems INCRS4.0 that collects all government revenues
• Rollout of the New Motor vehicles Licence/Registration Systems
• Rollout of the Driver's Licensing Systems and maintenance
• Document procedures at the Data Center Facility on various disaster recovery methods.
• Implement maintenance schedule for UPS and energy and cost saving measures as it relates to power.
• Rollout of Active Directory / domain controller
• Symantec End Point Server 12.X
• Plan and execute down time for preventative maintenance of several servers and Systems
• Execute Several Warranty claims with Enterprise vendors Hp, Dell and IBM.

Computer Teacher/ Computer Specialist

Confidential

• Tutor over 200 students weekly in information Technology from beginners-advance
• Design and Network Computer Lab
• Computer repairs
• Procure Computers and parts
• Install computer software and Perform disaster recovery
• Maintenance of PCs, computer labs and LANS.
• Troubleshoot and correct Computer Errors, Networking, Assemble PCs etc
• Key Technical Skill
• UPS systems troubleshooting, support and maintenance. Installation of UPS batteries battery cabinets and single phase units
• Installation of Server Rack Cabinets with Servers 1U, 2U,3U
• Working knowledge of electronic components.
• Data Centre Operations Management i.e. backup, disaster recovery, database maintenance
• Technical Documentation of Operation Procedures SysOPs and System Processes
• Proficiency in OSs and Application Administration Support i.e. Microsoft/Linux/Ubuntu
• Cisco Router and Switches installation and configuration
• working knowledge of Active Directory and User policy
• Working knowledge Ubuntu Server and Ubuntu Desktops
• Working knowledge of virtual Machines: VMware VSphere, Vmware server, virtual box, Microsoft Server Hyper V etc.
• Laptops, PCs and Server Repairs, Troubleshooting and Support.
• Remote Desktop tools
• Proficient in network trouble shooting