Solumina Operations Support Analyst Resume Profile, CT - Hire IT People

Summary: Career-minded Information Technology professional Software focus also equipped with specialized skills that enable me to hit the ground running and add value immediately.

Skills and Abilities:

Data mining, querying, and reporting Hyperion-Brio Queries/SQL Express
Team-play can adapt to any work environment, colleague s , and/or industry
Proven ability to diagnose, troubleshoot, and resolve all-things SW/HW related
Unmatched customer service follow-up, retention, and/or new customer acquisition
Adept at listening, communicating, researching, reading, analyzing, documenting, and brainstorming

Technical Qualifications:

IIS 6.5/7.0, .NET Framework v3.5/4.0
Networking: LAN/WAN/wLAN, TCP/IP, VPN, RDP
SmartSearch, Enterprise Content Management v3.6.0 Certified
OS: Windows 8, 7, Vista, XP, Ubuntu, Windows Server 2003/08
VMware vSphere 5.0: Installation, Configuration, and Management
Deployment: PXE, PC setup, imaging, backup, data recovery and migration
AD, Registry, Command Prompt, BIOS, Computer Management, Control Panel
SW: MS Office Suite 2013/10, SQL 2012/08, Fiddler, ProcMon, Adobe CS5, HP Service Manager

Professional Experiences:

Confidential

Telecommunications Technician

Cox ETAdirect System: Contact, Troubleshoot, and resolve
Networking: WLAN/LAN Security, installation, and configuration
Customer support, ticket resolution, hardware installation, system maintenance
Installation: Data, Phone NIU/Demarc , VOIP, Video, Wireless /Voice Gateway

Confidential

Solumina Operations Support Analyst

Troubleshooting: LAN/wLAN, TCPIP error-logging, Software Request fulfillment
Hyperion Intelligence Designer Brio-Queries data-mining, reporting, and analytics
Technical Writing: Software documentation, revision and creation PPT, Word, Excel
Citrix Workspace Suite: SaaS, Client Virtualization, Installation, Configuration, Management
Solumina Manufacturing Execution System MES Administration G4/G7 Software Technical Support

Confidential

Technical Support Engineer

MS .NET Framework v3.5/4.0 Internet Information Services v6.5/7.0
SQL Server Management Tool: Installation, Configuration, Management
Pr Enterprise Content Management Software ECM support: Licensing, ICM, 5000 Users
SQL 2008-2012: Installation, Configuration, Management Administration, ODBC, Scripting
MS Server 2003, 2008 R2, 2012: Installation, Configuration, and Administration AD/Domain Services

Confidential

Technical Support Specialist

Provide technical support to 1000 Local and Global clients
Encryption/Decryption, Break/Fix, Data Migration, PC Image Build
SCCM: software package deployment, host/client configuration, image deployment
HP Service Manager: ticket generation, documentation, and resolution
AD, Drive Mapping, Scripting, BIOS, VPN, RSA Token, RDP, VoIP, LAN/wLAN
PC Imaging: Provisioning, PXE, Loading, OS configuration, Data Migration, client delivery

Confidential

Technical Support Specialist

Execute Dell's Automated Deployment client imaging process
Staging and logistics: Purchased PCs are shipped, stored, and we stage them for deployments
User state migration: Includes us moving user's data and settings from old PCs to their new PCs
PC Imaging: Provisioning, PXE, Loading, OS configuration, Data Migration Manual/Crossover cabling
Post -deployment support: Support that our team provides to users immediately following their deployment

Confidential

Intern

PC setup, backup, and image recovery
PC and Projector installation for classroom curriculum
First level support troubleshoot resolve technical issues
Utilize VMware hypervisor to improve storage and efficiency
Wireless Networking: Security, installation, and configuration

Confidential

Telecommunications Technician

Cabling: Cat 3, 5e Twisted Pair , RG6, HDMI65
Ticket System: Contact, Troubleshoot, and resolve
Installation: Data, Phone NIU/Demarc , VOIP, Video
Survey worksite s verify services and/or remove services
Provide exceptional customer service and maintain accounts
Wireless Networking: Security, installation, and configuration

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Solumina Operations Support Analyst Resume Profile

CT

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