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Applications Manager Resume Profile

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Objective:

A challenging technical management position sought with a progressive organization.

SUMMARY

  • Fifteen years of complete software development life cycle experience. Proficient in Project management, Analysis, Design, Development, Deployment, Testing, Maintenance and User Training of Client-Server and Web based Applications.
  • ServiceNow Certified System Administrator.
  • Certified Project Management Professional PMP , Project Management Institute PMI PMP Number: 1354423
  • ITIL certified Professional
  • Microsoft Certified Application Developer MCAD in .Net.
  • Certified Scrum Master, Member of Scrum Alliance.
  • Microsoft Certified Professional Distributed architecture .
  • Good Working knowledge of ERP Systems. PeopleSoft Security Administration, PeopleSoft People Tools, Oracle University, Reston, VA, U.S.A.
  • Proficient in Systems Design, Functional and Technical specifications to meet customer functionality.
  • 14 plus years of experience in development with .NET and MS SQL Server technologies.
  • Proficient with cross platform application integration.
  • Experienced with large cloud based system architecture and development.
  • Served as an expert on technical issues and challenges involved with the applications within an assigned portfolio.
  • Delivered software solutions that are in agreement with standards defined by best practices and ITIL. Used agile/waterfall methodology to ensure a consistent process for all assigned initiatives.
  • Involved in defining project timelines, resource requirements, cost assessment for software and resources, creations of Statement of work, recruiting and hiring of development resources.
  • Managed and provided technical direction to cross functional teams that include Dev, QA, Business analysts, Implementation partners, onsite/offshore resources and vendors.
  • Partnered with Business Analysts, Enterprise Architecture, infrastructure teams and other groups in identifying, documenting potential company-wide solutions that have resulted in efficient and cost effective business processes.
  • Nurtured relationships at the mid-management level to maintain open communication and ensured client partner is aware of all potential issues that impact the business.
  • Responsible for improvement of Process and Project Management practices.

TECHNICAL SKILLS

GUI

ServiceNow Aspen, Berlin, Calgary , VisualBasic.NET, C , People Tools, Visual Basic 6.0

Web Technology

MVC, ASP.NET, Web Services, WCF, Visual Studio. NET, XML, XSL, HTML5, HTML DHTML, XSLT, SOAP, IIS/MTS, ASP, COM/DCOM/COM , ADFS, ADSI/LDAP, SharePoint Server, BizTalk Server

Script Tools

.NET, ServiceNow Scripting, People Code, JavaScript, AngularJS, VBScript, Jscript, Win Batch for Windows, CSS

Database

MS SQL Server, Oracle, MS-Access

Languages

VB.NET, C , VB 6.0, VBA, SQL, T-SQL, PL/SQL

Tools

TFS, MS Visio 2010, MS Project, MS Visual Source Safe

Reporting Tools

Microsoft Reporting Services 2000/2005/2008, Crystal Reports

Deployment Tools

Wise Installation System

Misc Technologies

Service-oriented Architecture SOA , Single Sign

Microsoft Windows Media Server, Microsoft Windows Media

Encoder SDK 9.0,Microsoft Windows Media SDK 9.0, Microsoft ADSI

SDK, File Net, Microsoft Visual Source Safe

PROFESSIONAL EXPERIENCE

Confidential

Role: Applications Manager

ServiceNow Implementation:

Request Management system, Incident Management system, ESS, Employee on-boarding/off-boarding, CMDB, Mid server integration for all data imports to SN.

Responsibilities:

  • Technical and integrations lead on ServiceNow Implementation.
  • Development of Incident and Request modules.
  • VPN tunnel connecting ServiceNow data centers with Viacom network.
  • LDAP integration for ServiceNow user and group profile.
  • Mid Server installation and configuration, Data import to ServiceNow through Mid Server.
  • Integrate existing self-service module with ServiceNow using ServiceNow web services.
  • Customization of Request and Incident forms on ServiceNow.
  • Defined ACL's to control user access to ServiceNow data.
  • Responsible for defining ServiceNow notification templates and events.
  • Responsible for resolver groups in AD and their import to ServiceNow using LDAP.
  • Involved in designing business rules for automatic group assignment for requests/incidents based on Configuration item and resolver group mapping in cmdb.
  • Involved in setting up the change/version control procedures and guidelines for moving update sets to production.
  • Responsible for coordinating QA testing and UAT.
  • .net and Workflow solutions

Confidential

  • PBE workflow automates the onboarding of Cast and Crew employees, consultants and freelancers. PBE workflow is built using .net, MS SQL Server and SSIS technologies.
  • Capital and Expense request approval workflow cer.viacom.com
  • CER approval workflow built in .net is SAML integrated solution with Adobe EchoSign to leverage automatic routing/delegation capability followed by secure digital eSignature functionality. The solution is being used by Viacom Senior executives to request/approve capital and expense budget requests for all Viacom projects both domestic and international.

Confidential

, Viacom Tax system. The application provides enhanced data security due to better encryption capability and faster transmission to Chase servers. The solution is capable of handling larger size files with more efficiency. Web based Viacom Payroll Tax system allows Viacom payroll department to process and file payroll taxes.

Confidential

Benefit Enrollment System. The central data repository application used by Viacom benefits department for all Viacom, MTVN, Paramount Pictures and Project based employees that enables them to make benefits elections during open enrollment and serves as source of data for all benefits vendors file processing. The application supports more than a dozen benefit plans and all associated vendors file processing.

Confidential

Performance Management System

  • OrgPublisher Organizational charting and reporting tool used by Viacom and MTVN corporate departments.
  • Viacom Disaster recovery primary contact to support critical HR and Payroll applications in case of disaster that requires implementation of business continuity plan.

Responsibilities:

  • Involved in requirements gathering, architecture design and development of .net workflows, web sites and benefits data processing interfaces.
  • Integration of .net workflow with Adobe EchoSign using API.
  • Configure SAML authentication to EchoSign through Active Directory Federation Services ADFS 2.0.
  • Analysis, design and development of secured Bank Transmission System using vb.net and SSH/SFTP protocol that enables transmission of payroll direct deposit and positive pay files to Chase for all Viacom and MTVN employees.
  • Installation and configuration of SSH/SFTP client.
  • Involved in Partner Key Management - PKM process with Chase to exchange encryption and SSH keys.
  • Developed .net interfaces for data processing, reporting, security and transmission of employee benefits data files to various benefits
  • Cobra, Medical, Dental, Vision, Life, LTD, 401K, Prescription Drugs, Cancer Care, Flexible Spending, Commuter Reimbursement, Health Savings Account.
  • Implementation of new learning and performance management system for Viacom and MTVN employees.
  • Responsible for implementation of OrgPublisher Organization hierarchy tool.
  • Involved in testing of mission critical applications in disaster recovery mode at IBM - Sterling Forest, New York facility.
  • PeopleSoft HRMS Security Design and Administration and Phire Integrated change management software for PeopleSoft

Responsibilities:

  • Involved in PeopleSoft HRMS security design and security administration.
  • Responsible to implement security for new interfaces, new user access and user termination requests
  • Responsible for design and development of PeopleSoft permission list and user roles.
  • Involved in setup and setup of Phire workflow. This tool resulted into structured software development life cycle process and reduced human errors within the applications development process while moving PeopleSoft objects across environments.

Confidential

Role: Technical Lead

Responsibilities:

  • Responsible for Design and development of.net assemblies for benefits data processing.
  • Responsible for design and development of benefits data repository.
  • Responsible for developing Benefits access repository system BARS WEB Intranet Web Reporting system using ASP.NET.
  • Developed classes in .net to extract employee details from Viacom Active Directory.
  • Developed classes to implement user security and role based user access to the system.
  • Cloning and back up of Data Repository database for year end process.
  • Responsible for design and development of classes for employee eligibility, remittance and billing modules for life insurance modules.
  • Responsible for implementing data security through encryption.
  • Developed and cloned automatic data control, exception reports using .net and crystal reports and mails them to respective divisions.

Confidential

Role: Sr. Analyst Developer

Responsibilities:

  • Developed a class that is used in reading and interpreting the XML files created by WIPO and relating to the database and does indexing and formatting.
  • Developed class that is used in decompressing the zip files on CD created by World Intellectual Property Organization - WIPO.
  • Developed a viewer class that is used for viewing .tiff files using FileNet Api, class to access and upload documents to FileNet Server and printer Api for printing documents, images from FileNet Server.

Confidential

Role: Analyst Developer

Responsibilities:

  • Responsible for analysis and study of Windows Media Encoder SDK 9.0 and Windows Media Server SDK.Developed classes as to create broadcast points on Win 2000 server and Win 2003 server.
  • Developed Recording and Preview modules using Windows Media Encoder SDK, classes to control and configure Audio/Video devices.
  • Involved in development of a Publishing and Repurposing classes using Microsoft Office Objects Library which converts the audio/video Presentations, Documents, Excel sheets and images to web streaming content for delivery over Internet, Intranet, CDs and/or DVDs.

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