Summary

Seasoned enterprise level Microsoft infrastructure architect and technical project manager specializing in global deployment, transitions, and migrations to the latest versions of Active Directory, Exchange, and Windows. Extensive experience with Exchange, Active Directory, Lync and scripting projects from ranging several 100 to over 100,000 users. Project manager, with fifteen years of in-depth, hands on experience with complex environments.

Over the last fifteen years I have helped multiple companies implement software solutions based on Microsoft and IBM infrastructure technologies. 1This permits for proactive management of the Exchange environment.

WORK EXPERIENCE

Confidential – Atlanta, GA Architect October 2011 to Current

Focus on helping organizations manage, expand, and optimize their Microsoft and IBM infrastructures. Primarily assist organizations in upgrading to the current Active Directory and Exchange versions; install monitoring tools which allow them to reduce cost and complexity in their environment while providing improved authentication and messaging services to their user and applications. Manage all aspects of projects, including project plans, scheduling, and task management from the planning and design stages to the documentation, training, and transition stages.

• Manage small to 5000+ seat Microsoft Active Directory and Exchange migration projects
• Create detailed planning, procedures, testing and training documentation
• Develop custom and COTS solutions and applications to increase automation and efficiency
• Implement IBM network and server monitoring tools to proactively alert on system operation
• Design and carry out greenfield deployments, cross-forests, data center consolidations, organization consolidations, organizations disjunctions, identify management, and directory synchronization projects

• Migrated and thoroughly documented the procedures to migrate from various environments to the latest version of Active Directory, Exchange, Windows and Tivoli
• Worked with all versions of Exchange and NetApp, VMWare, Hyper-V, BlackBerry, iPhone, ActiveSync, IBM Tivoli Network Manager, Omnibus, and Monitor (ITM), TSRM, CCMDB, and TADDM
• Created scripts to automate the process of executing inter-org migrations to Exchange 2003, 2007, and 2010
• Beta testing Exchange 2013

• Migration of 5,000 mailboxes from Exchange 2000 mail system to Exchange 2010 Pilot. The design included a three site DAG deployment utilizing VMWare virtual machines, NetApp SANs, and F5 load balancer
• Design and consolidation of two Active Directory forests and Exchange 2003 organizations to a single Active Directory and Exchange 2010 organization of 475 mailboxes and 480 GB of data for a catering company. Target environment included a cross site DAG, archiving, and retention policies deployed on VMware virtual machines and Dell EqualLogic SAN.
• Design and implementation of ITNM network device discovery and customized views for 6000 nodes across fifteen sites. 1 TBs of discovered CI data for a global telecom firm. Created custom scripts to automate extracting discovered data external systems.
• Exchange 2007 to 2010 CLOUD cutover migration 300 mailboxes and 250 GBs of data for a university. Implementation included creating migration batch, configuring connection settings; configure MX record as well as other task.

PREVIOUS EMPLOYMENT

Confidential – Atlanta, GA Architect October 2009 to October 2011

Assisted management to recruit for and establish a Microsoft/IBM Tivoli Collaboration Team. Provided consulting services on Microsoft infrastructure, primarily focused on Exchange, Active Directory and ITNM.

• Designed Exchange 2003 to 2010 migration and consolidation of 1500 mailboxes and 10TBs of data for a government agency with locations in three states to a single consolidated datacenter. Environment included the implementation of Microsoft Exchange High Availability and Resilience and Tivoli with monitoring tools with Failover on VMware virtual machines and IBM V7000s.
• Installed and configured IBM monitoring tools to monitor and report on network end-to-end
• Created custom scripts for
• Designed custom views based on user roles

• Establishment of a multi-zone development lab replicating client deployed sites
• Implementation of multiple transitions and cross forest migrations to Exchange 2010
• Deployment of SharePoint 2010 professional services and project management portal
• Deployment of Tivoli monitoring and fault management tools
• Implemented Tivoli Service Desk and design workflows according to business functions
• Implemented MS Lync for instant messaging
• Participated on weekly Exchange 2010 and Tivoli calls with Microsoft and IBM

Worked with senior management to define requirements, scope and project plan. Architected and implemented IBM Tivoli Network Manager and ObjectServer in order to increase response times for resolving network equipment problems for over 500 Five Star Hotels.

• Analyzed existing network wired and wireless network infrastructure and composed architectural design which entailed interfaces, protocols and end-nodes.
•  Participated in hardware and software vendor selections for the purchase of $3.25M in equipment
• Installed, configured, troubleshot IBM Tivoli Network Manager, Netcool Omnibus, Tivoli Integrated Portal, Impact, snmptrapd, syslog, nco-p-ncpmonitor and rca probes.
• Installed Tivoli Asset Manager for IT (TAMIT), CCMDB, and TAADM. Installed the ITIC in order to gain information about the current configuration items and populate the CCMDB. Configured ITNM for scoped discoveries and proprietary NAT gateways recognition. Modified configuration files to perform automatic nightly full discovery.
• Developed a Black Box ITNM installation for monitoring remote locations with a direct connection to the Central Management Center. Created multiple domains for permanent and temporary devices. Configured bi-directional and one-way direction gateways between Omnibus servers. Setup and configured an automatic archive for Omnibus Alerts
• Configured VMM and SSO using Omnibus as the authenticating source. Created right click tools for the Active Event List and Network Views. Composed policies in Impact to permit users to open tickets in the RT system from the alert within the Active Event List
• Created custom statistical BIRT reports and imported into the TIP
• Coordinated with IBM to identify and solve problems within the system and Participated in the Omnibus 7.3 and ITNM 3.9 beta programs
• Prepared custom documentation used to teach Data Center personnel on how to use the tools to pro-actively monitor the network

• Implemented network monitoring solution to monitor over 40,000 devices
• Updated the Datacenter (air conditioning, wiring, network infrastructure)
• Provided 18 updates for ITNM Fix Pack two 18 enhancements
• Migrated Professional Services, Tier 1 and NOC to ITNM
• Implemented best practices and processes to enable to Professional Services team to troubleshoot temporary networks more efficiently

Transitioned 1100 outsourced servers to the in-house NOC. Worked within defined budget and met project dead-lines with approved resources. Developed project plans, assigned tasks and schedules. Coordated with multiple vendors to identify the appropriate hardware solution to meet project needs. Initiated prototype review for administrators, management, directors and vice presidents. Completed requisitions for the purchase of hardware and software.

• Discovered Cisco routers and switches and other network nodes to be monitored by the Datacenter
• Installed and configured HP Openview 7.51 Netcool Omnibus 7.0/7.1, eHealth 5.7 IBM ITM 6.2 and IBM Tivoli Common Reports to receive up/down status of a devices; for bandwidth utilization; event correlation; Webtop (thin/thick client) for event monitoring/viewing; and server operating system status
• Deployed IBM Impact. Create Impact policies
• Performed day to day adds, deletes, updates of devices into the management tools.
• Performed system upgrades, applied fixes and patches
• Setup proxy systems to communicate with the central TEP. Performed agent push for client servers. Hosted training sessions for site operators. Conducted system backups and restores.
• Performed Network Monitoring for WAN/LAN environments. Evaluated client and in-house network monitoring solution and devised new architectures and implementation plans. Created and implemented the updates to stabilize the Network Monitoring solution.
• Coordinated with vendors to establish the appropriate solutions for monitoring multi-platform environment. Modified the primary initial discovery of network devices. Created procedures for adding, modifying, and removing objects from the monitoring databases in order to prevent corruption. Established a segmented discovery of the primary WAN and LAN devices.
• Ensured the WAN/LAN devices were monitored and network was stable and in compliance with SLAs by collecting and presenting bandwidth utilization, memory utilization, servers stats, peripherals, and databases. Ensured tools were available to perform RCA for network engineers and administrators.
• Updated and setup DNS servers. Established blind addresses. Performed updates to the CCMDB using low level network managers (DNS, NNM, eHealth, ITM etc.).
• Integrated event correlation and right click tools into Netcool Omnibus 7.0. Created technologies and update rules files, perl scripts, and cgi files. Setup syslog, mttrapd, nnm probe, and eif probes. Installed, configured, and administered IBM Tivoli Monitor and IBM Tivoli Common Reports. Setup the Windows and Linux operating system agents, warehouse, portal, and hub used for monitoring and reporting. Setup DMZ (segmented networks) for hosting network monitoring services for clients. Acted as the primary administrator for the hot-hot monitoring servers. Applied patches and updates.

• Designed and implemented a central end-to-end monitoring solution
• Reduced the administration and maintenance cost for monitoring servers
• Provided central global network view
• Custom reports for fault management

Served as a technology expert for MS Mail, AD, Exchange, Windows and scripting to all US Embassies throughout the world. Role included providing monitoring, installing/upgrading, testing MS Mail and Exchange environmenst and Exchange developing transition plans. Project manager duties preformed included team coordination, project plan management, scheduling, and task management. Responsible for the testing, design, and planning for the implementation of Exchange 2000 worldwide; which included over 130,000 mailboxes and 300,000 public folders

• Installed, configured and managed over 300 Windows/Exchange/Active Directory network servers. Maintained, troubleshot, upgraded PC and LAN hardware and software. Designed and implemented LAN architecture changes
• Performed nightly backups of Exchange Central Site
• Defragmented and repaired the Exchange database using edbutil, eseutil, isinteg. Performed offline restore of mailboxes. Developed site-specific documentation for remote Exchange administrators. Maintenance included performing routine backups and file restores, applying service packs, bios updates, antivirus updates, space management tools and other network application updates to servers
• Implemented new Windows 2000 and Active Directory infrastructure
• Decommissioned Windows NT and MS Mail 3.51 servers and associated connectors to various embassies
• Managed computer hardware and software inventory. Supplied hardware recommendations in response to network needs. Established a Windows NT new technology domain for testing applications
• Configured and troubleshot TCP/IP, WINS, DNS and communication issues within the LAN/WAN environment
• Created X400, MS Mail and FADS connectors between hub Exchange servers and remote sites. Performed routine maintenance on Exchange databases used MTA Check and eseutil. Merged new sites into Exchange X400/X500 and Central Site environments
• Troubleshot and resolved Level 2 support tickets

• Implemented new Windows 2000, AD, and Exchange 2000 infrastructure
  

Responsible for providing outstanding technical support via phone to end users.

• Provided technical support to end-users
• Configured, installed and converted desktop computers to new hardware and software
• Reviewed projects for completeness
• Evaluated workload and capacity of servers and implemented load balancing tactics
• Tested vendor supplied software. Implemented a backup and recovery strategy for the network environment
• Composed project status reports and documentation
• Surveyed and compiled information for use in devising a computer upgrade strategy.
• Maintained daily and monthly system reports.
• Presented new users with appropriate access to the systems. Conducted technology briefs for hardware and software.
• Trained personnel on the operation and use of IBM computers.

• Possess thorough knowledge of PowerShell, VBScript, NT Batch, and Visual Basic
• Provide remote contol help desk support for Blind individuals
• Maintain a lab of physical and VMs running various Microsoft OSes and applications
• Microsoft Hyper-V Server
• Storage Area Networks (NetApp, Dell EqualLogic) planning and design
• All versions of Microsoft Office, BlackBerry Server, iPhone, Windows Mobile, Android, and ActiveSync

Windows NT Workstations (042), Windows Server, (043), Windows XP (270), Windows 2003 Server (290, 291, 293)
Active Directory (294, 297), Exchange Server 2003 (284, 285)
Microsoft Certifications: MCTS, MCSE, & MCP
ITIL Certification: Foundations