QUALIFICATIONS

• Extensive experience multi carrier SIP trunk implementation. Integrated carrier SIP trunks designs for client s converting from ISDN to SIP trunk solution.
• Designed Migration plan for companies upgrading from Cisco Unified Communication 4.x to 8.6
• Significant experience implementing voice systems and IP telephony hosting services for medium and large enterprises.
• Expertise in Cisco routers, switches, operating environments, and protocols with practical experience using a wide range of diagnostic tools and applications.
• An excellent communicator and problem solver skilled in system development life cycle management including user requirements analysis, network design, deployment, and quality of service.
• Ability to create realistic project schedules and budgets, resolve critical path issues, set expectations, manage risks, and deliver results consistently on time and within budget. Background includes training and mentoring of technical personnel, clients, and end users.

ANALYTICAL/TECHNICAL SKILLS SUMMARY

• Protocols: H.323, H.450.x, MGCP, SIP, SCCP, RTP, QSIG, RAS, QoS, DOCSIS, OSPF, RIP1/2, EIGRP, BFD, VTP, ISL, 802.1Q, STP, HSRP, GLBP, SNMP, PPP, CHAP, PAP, SMTP, T1, T3, E1, E3, ISDN PRI, BRI, Frame Relay, TCP/IP, TFTP, DHCP, DNS, NTP,
• Software:VMWARE Vshire 5.0 Cisco UCS C series, Cisco Jabber ,WEBex, TanBerg , Cisco MCU CallManager 4.x 7.1 8.6 9.0, CallManager Express, Survivable Remote Site Telephony, Unity 8.6 9.0 Unity Express, Unity Connection, IPCC Express 3.5 7, 8.5 CRA Editor, Cisco Agent Desktop, Presence, Gateways, Gatekeepers, Cisco Unified Border Element CUBE / SIP Trunking Solution , Microsoft OCS server.
• Hardware: Acme Packet , 3820 , acme packet palladion, Cisco UCS C series, Tanberg , Cisco UCS, Cisco 800, 1700, 1800, 2500, 2600, 2800, 3600, 3800, 7200, 7600, 500, 2900, 3550, 3750, 4500, 6500,Suporvisor engines 720, 32 , AS5350, AS5400, VG 200 Series, AIM-CUE, NM-CUE, IP Phone 7900 Series, ATA 180 Series, Wireless controller 4400, ASA 5500 sires

PROFESSIONAL EXPERIENCE

Confidential

Technical Architect

• Design upgrade plan from CUCM 8.6 to 9.1.
• Designed SIP solution using Acme packet 3820 and injunction acme packet palladion
• Improve abbreviated call routing for all sites
• Design And Implement WebEx Fixes, SIP Modifications and Enhancements for Enterprise Solution Deployment
• Upgrade and integrated CUCM, Unity, and SME Clusters Physical to Virtual P2V , including latest 9.1 UCS.
• Document Technical Resolution Updates, Impact Assessments and Outage Analysis.
• Gather and document enterprise Business Requirements.
• Validate SOW and BOM.
• Responsible for phone deployments 10,000 phones.
• Design integration for call recording NICE and CUCM for call center Genesys

Confidential

Sears Holding

• A design over view of Sears holding voice network. The Sears holding network consist of a 4 cluster Call Manager design, 8 gatekeepers which connects the 850 CME Sear's front line stores.
• The gatekeeper design load balanced the calls between the call manager clusters and the 3 call center for Sears holding. This gatekeeper cluster design handle's 250 gatekeeper end points voice GWs per gatekeeper.

Confidential

Cisco Senior Voice Engineer

• Engineered a designed solution for a migration upgrade of their Cisco unified communication 4.x cluster to Cisco unified communication 8.6, Unity 4.x to Unity connection 8.6.Upgrade designed included cutting over all trading platforms BT IPC , Speaker BUS .
• Designed a migration solution for converting all ISDN PRI to Carrier SIP trunks. The designed included inbound outbound fail over design with cisco CUBEs solution using carriers Verizon, Level 3 , ATT IP IPFLEX trunks .
• Installed Cisco Presence cluster and intergraded with call manager cluster, Jabber,Tanberg MCU 4505.

Confidential

• Installed and integrated Cisco Call manager cluster 8.6, Cisco Unity Connection 8.6 on Cisco UCS 210 servers. Cisco call Manager cluster was a 4 cluster solution with the cluster integrated with Unity 8.6 active, active solution, Cisco Presence, Jabber , and Tanberg 4505.
• Created a design solution to replace an out dated IPC trading system that used private lines with H323 router and call manager , private line solution.
• Planned out a time line for a companywide migration to cut over from the old TDM phone system to the new Cisco Unified Communication system. The migration plan included Multi location support for decommissioning of the old phone systems.

Source Media

• Designed cisco unified communication solution to replace old TDM phone systems located at clients main location and regional locations. The design included converting each location ISDN PRI to level 3 and Verizon SIP trunks MPLS trunks.
• Replaced Meriden call center IVR system with cisco contact center 8.5. Setup a 80 agent and supervisors call center. Created IPCC scripts to support call center requirements.
• Configured an ASA SSL certificate base active fail over solution for Cisco IP phones. The design entailed 2 ASA with SSL installed and call manager cluster.

Confidential

• Deployed Cisco unfiled communication platform to support 500 patient rooms hospital . The designed required integration with Medical Patient software ERM.
• Installed and configured Cisco IPCC express system support hospital call center environment.
• Replaced existing ISDN PRI with a 2 carrier SIP trunk solution, Frontier, Petex.

Confidential

• Redesigned SWS 4 cluster Cisco Call manger version 4.1 to a 3 cluster Cisco Call Manger version 7.1. Included in the cluster upgrade was Unity 4.0 migration to Unity Connection 7.0 and, IPCC express 3.5 to IPCC express 7.0. Also included a Cisco Unified Border Element 1.4 CUBE for SIP trunking to AT T FlexReach solution.
• Deployed AT T SIP circuits at each branch office for calls between sites and to the PTSN also provisioned for voice traffic for IPCC, and Call Manger cluster replication with a fail over to the MPLS cloud.
• Completed circuit audit during project's first phase to determine what communication connections could be replaced or cancelled for maximum cost savings and circuit technology upgrade possibilities.
• Updated all documentation regarding the upgrade from 4.1 to 7.1 also supplied day two support for administrators and users.
• Business Technology Partners,
• Worked as part of a team that designed the network and voice infrastructure that will support the hotel staff and guests.
• Built a 5 server clusters Call Manger 6.1 and Cisco Network to support third party venders such as Control 4 and Guest-Tek Video on demand solution.
• Designed and managed all communication lines to support Internet voice and video.
• Designed WAN network solution for multisite site integration using EIRGP routing protocol.
• Installed and configured Cisco ASA 5510 and 5505 in a multisite deployment solution. Configured site-to-site VPNs and remote access VPN client.

Confidential

Senior Voice/Network Engineer

• Designed and deployed Cisco Multisite IP telephony system with Centralized Call Processing. Installed and configure one publisher CallManager and two CallManager subscribers with about 500 IP Phones
• Implemented branch offices with either SRST, CallManager Express or through VPN connectivity
• Configured Cisco AS5350, 2811, and 2821 as PSTN Gateways on each location with ISDN E1 connections
• Deployed IPCC Express for one central and four remote site
• Designed and configured CRA scripts, implement agent and supervisor desktop applications
• Deployed Cisco Unity Voice Mail system and integrated with Microsoft Exchange Server
• Created project documentation, procedures, best practice documents and Visio diagrams
• Worked as a part of a team responsible for design and deploying core, distribution and access layer network for company
• Designed and deployed Cisco Unified Communication System for one central and three remote locations
• Installed and configured Call Manager cluster with one publisher and one subscriber with about 150 IP Phones, IP Communicators, Personal Communicators and Cisco VT Advantage
• Provided integration with four Avaya Communication Managers
• Connected IP Phone offices through VPN connectivity
• Deployed Cisco Unity Voicemail system and integration with Microsoft Exchange
• Installed and configured Meeting Place Express for Voice, Video and Web Conferencing
• Deployed Presence Server and performed integration with Microsoft Live Communication Server in order to provide communication with Microsoft Office Communicator
• Deployed OSPF routing protocol to network
• Deployed an scable IP Addressing solution
• Configured protocols VLANs, VTP, STP and ISL/1Q for Cisco 6506, 3550 and 3750
• Deployed Cisco 6509, 2950, 3550, 3750 as access layer switches
• Deployed Cisco 2821, 2851 as internal routers and internet gateways
• Created documentation, procedures and best practices relating to project
• Provided training and technical education to end users

Confidential

Senior Voice Engineer

• Consulted clients on upgrading PBX-based voice networks to VoIP including design specification configuration, and growth capability
• Configured H323 and MGCP gateways with PRI and FXO
• Designed centralized and multi-site Cisco Call Manager, Cisco Call Manager Express, and Unity voicemail systems
• Setup various features for Call Manager including Attendant Console, Partition, Calling Search Space, Route Pattern, Hunt Group, Soft Keys, and Call Pickup
• Intergraded third party paging system Berbee IP Paging, IPcelerate paging with Cisco Call Manager
• Adjusted Codec settings for LAN and WAN networks
• Designed and tested all data and voice communication lines
• Deployed a Low Latency Queuing on all routers at all remote sites
• Installed Cisco Call Manager CDR Reporting Application and BARS Backup and Restore Systems

Senior Voice Engineer

• Architected a network topology to provide VoIP hosted services and supported 2000 Cisco VoIP phones and associated routers and switches
• Designed a routed plan for stability and growth and created call routing and call admission controls.
• Interconnected client branch offices using GRE tunneling customized client QOS and managed enterprise wide QOS, and managed enterprise voicemail applications
• Designed, managed, and deployed a three phase global enterprise network project within budget
• Participated as subject matter expert in a large scale network security project for worm migration
• Implemented and customized sinkhole routers reengineered remote trigger black holing processes to circumvent worm attacks integrated core routers upgrades to improve security and performance

Network Architectural Engineer

• Analyzed and created requirements for hardware, software, configurations, and protocols for routers, switches, firewalls, and VoIP including security, reliability, and QOS recommendations.
• Implemented Intrusion Detection Systems throughout enterprise to optimized security.
• Mitigated the spread of worms through ACL filtering and time-based ACL on all IPSEC tunnels.

Network Transmission Engineer

• Created an ATM and out-of-band management network and applied to 160 central offices supporting 300,000 clients in the New York City region to include client needs analysis.
• Participated in a VoIP project that saved 60,000 per month using Cisco equipment.
• Deployed an enterprise wide multi-subnet TCP/IP network implemented SONET system for ATM back hauling configured ATM QOS to meet client requirements.

Field Engineer

• Deployed company's DSL and Frame Relay networks throughout the Manhattan area.
• Implemented a collocation center for network servers and configured static mapping for multipoint sub-interfaces and configured VLAN, Virtual Terminal Protocol, and layer 2 switch links.
• Supported dynamic and static mapping for multipoint sub-interfaces maintained Hot Standby Routing Protocol in the data center to eliminate network redundancy.